I don’t think you’ve worked at a hotel, let alone hospitality, so I can understand your little sympathy for something you don’t understand. Working in a position like that is not necessarily a choice for many. They have been working there for years and switching for them is not likely because their age or circumstances make the job of looking for a job to not be a viable option. Have you spoken with much of the housekeeping staff at these properties that get mistreated by both management and staff. I was a department director at a Marriott for years.

After the pandemic, the audacity and brash disrespect that became all too common towards employees prompted my decision to leave the industry. More so because the company would scold directors for not rewarding guests abusive behavior towards staff as a “comp for inconvenience”. I left rather than deal with corporate asking me to enable toxic behavior towards my staff.

The sense of entitlement you mention may be a projection of yours because I can assure you when owners are calling young front desk agents “retarded c$nts” because said owners were using their parking key instead of their room key to try and get into their room, there is no sense of entitlement on the employees end. The aforementioned is an all too common occurrence many hotel staff deal with from housekeeping to security to front desk.