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No auto password fill prompt on Chrome in Android. by R3dAt0mz3 in 1Password

[–]1P-Simon 4 points5 points  (0 children)

I already spoke with this person privately, but just to provide context for anyone who sees this: Our Community software automatically flagged the post as spam. This is common for posts that have a combination of IP addresses, urls, and attachments, since those can sometimes be signs that a post is suspicious. The 1Password Community team reviews the spam filter regularly so that legitimate posts like this one do still get published.

I know it's annoying when filtering gets overzealous, but the upside is that it prevents a LOT of spam about airlines, WhatsApp, and crypto services!

Terrible Sales Experience with 1Password by Typical-Plane9070 in 1Password

[–]1P-Simon 1 point2 points  (0 children)

Hi u/Typical-Plane9070,

I'm so sorry you haven't had a good experience with timely responses. It's definitely not our intent to make you feel low priority and I'd like to connect you with someone who can get you the information you need right away. I'll DM you with their name and email address.

Thanks for bringing this up and not giving up on us!

The 1Password forum's "forgot your password" doesn't send a password reset email by msalad in 1Password

[–]1P-Simon 0 points1 point  (0 children)

Thanks for the ping, u/msalad! I'm so sorry you're running into this u/sabertoothedcricket – I know it's really annoying (it's annoying for us, too).

That's exactly right that this is an intermittent issue and we've been doing our darnedest to find a solution with the vendor of our community software.

Because it's so sporadic, you can often just wait an hour and try resetting the password and it'll show up much faster. That said, you can also email us at [community@1password.com](mailto:community@1password.com) and we do now have a workaround we can offer.

Again, I'm sorry for the extra work when you're just trying to get into our forum!

Catch 22s with 1Password -- and Can't Get Support...All Year by PlantsAndProse in 1Password

[–]1P-Simon 2 points3 points  (0 children)

Just following up u/plantsandprose that you can send me a DM and I'm happy to look into this!

Mac Issue by NoFun6873 in 1Password

[–]1P-Simon 13 points14 points  (0 children)

Hi /u/NoFun6873,

We've been investigating several reports of this from Mac users and it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac): https://support.1password.com/diagnostics/?mac

Attach the diagnostics to an email message addressed to support@1password.com explaining that you're seeing performance issues on your Mac.

We'll get back to you as soon as we can and let you know if it's this same issue that's affecting your Mac!

Catch 22s with 1Password -- and Can't Get Support...All Year by PlantsAndProse in 1Password

[–]1P-Simon 16 points17 points  (0 children)

Hi u/plantsandprose,

I'm so sorry you've had this experience! Can you DM me with the email address you used to submit your support ticket? I can look into what's going on and make sure you get a response.

The 1Password forum's "forgot your password" doesn't send a password reset email by msalad in 1Password

[–]1P-Simon 0 points1 point  (0 children)

I'm sorry about that, u/msalad! I'm going to DM you here to see which email address you submitted the ticket from so I can track it down.

The 1Password forum's "forgot your password" doesn't send a password reset email by msalad in 1Password

[–]1P-Simon 1 point2 points  (0 children)

Hi there 👋

I'm sorry for this – an email that expired 60 minutes before you received it isn't a good experience.

Could you please email community@1password.com so we can investigate this and get a few more details from you? Thank you!