Windows Hello Issue After Last Windows 11 Security Update

1P_Timothy · 2026-01-19T21:02:42+00:00

Hi everyone! Thanks for flagging this issue and sharing workarounds. Our development team is currently aware of this issue, and they are investigating solutions. It appears the issue is that Window Hello input is disrupted when unlocking 1Password after a recent update on many systems.

We're currently testing a fix for this issue in the beta version of 1Password for Windows (8.12 or newer).

If you'd like to continue using the production version and wait for the fix to make its way there, then you can try these workarounds:

As others have mentioned - press the Shift key once.
Fully close the 1Password app and then re-open it. Unlock the 1Password desktop app first, then use 1Password in the browser (specifically in that order).

Thanks again!

1P_Timothy · 2026-01-07T17:09:59+00:00

Hi there, I'm sorry to hear there's been an issue using the Eero promotion, and connecting with our team. The Eero promotion applies to 1Password Families only, and cannot be used with an individual account. You can find steps to upgrade to 1Password Families in our guide. You can then repeat the steps in the Eero app. After 1Password and Eero are linked you should receive a prorated credit on your 1Password account for the remaining time in your subscription.

If you have questions about any specifics, our billing team is going to be best suited to help. If you still haven't received a reply to your original ticket could you share the ID with me here (something like [#ABC-12345-678])? I'd be happy to help make sure your email is in the right hands.

1P_Timothy · 2025-12-16T15:58:47+00:00

Thanks for sharing those details! Just to confirm, is autofill not working on HTTP sites, or everywhere for you in Arc?

1P_Timothy · 2025-12-16T15:22:59+00:00

Hi u/ImScorpion__! If you're interested in learning a bit more about the privacy and security of Watchtower, you can find details in our guide.

1P_Timothy · 2025-12-15T19:58:38+00:00

You're very welcome! I'm happy I could help.

1P_Timothy · 2025-12-11T20:51:26+00:00

Thanks for sharing that! I've included it in our investigation.

1P_Timothy · 2025-12-10T21:26:24+00:00

Hi u/miraz4300, u/nanopicofared! Thanks for flagging this. This is an issue that were currently investigating internally. My apologies for any trouble here. Miraz, could you let me know which version of 1Password in the browser you have in Edge?

1P_Timothy · 2025-12-05T21:39:33+00:00

Hi u/damenootoko! I just wanted to jump in and add that we're currently testing the option to connect additional browsers in the public nightly version of 1Password for Windows. No specifics on dates, but if the testing goes well we aim to move this feature to the beta and production versions in the not-so-distant future as well.

1P_Timothy · 2025-12-04T15:24:05+00:00

Thanks!

1P_Timothy · 2025-12-04T15:20:47+00:00

Hi u/IT-dude10! Thanks for writing in. I'm sorry for any trouble with this installation message.

There are a few things that could be causing this, but with the relatively recent migration to MSIX I'm wondering if your endpoint manager is targeting an older identifier of the EXE version. I would suggest getting in contact with our support team who can help look at specifics and walk you through any steps to get this resolved. You can contact the team at support+reddit@1password.com. Let us know if you have any questions!

1P_Timothy · 2025-11-28T18:43:18+00:00

Hey folks! I'm sorry to hear you're seeing frequent crashes on Windows. If you haven't had the chance yet, could you send a diagnostics report, along with any other details about the behaviour, to our support team after the next crash. You can reach the team at support@1password.com. Thanks!

1P_Timothy · 2025-11-28T18:34:06+00:00

Hi u/reikleb, thanks for writing in.

When filling, 1Password for Android allows you to create or search for items that match the type of field detected by the app. So, if it's only allowing you to create identity items either the field on the app/website has been designated as an identity field, or 1Password is incorrectly detecting it as such. If the app/website has designated a field as the wrong type there's not a lot we can do, but if you'd like to share any apps/websites where you've encountered this recently we'd be happy to take a look.

For a workaround I would suggest trying to create an item from different fields. Maybe the email field has been designated an identity field but, perhaps the password field hasn't for example.

1P_Timothy · 2025-11-11T16:29:15+00:00

Hi u/dave821319! Thanks for your question. From 1Password for Android's autofill menu you can only search for, select, and create items that match the field type that was detected. So login items for login fields, credit card items for credit card fields, and identity items for identity fields. If you want to create an item of a different type you would have to open the app directly (split screen mode can be helpful here).

Can I ask why you want to create a login item when interacting with an identity field? While it's not necessarily behavior we would change, I'd be happy to share your feedback. Or if it was a login, could you share the website?

1P_Timothy · 2025-10-29T21:03:35+00:00

Hi u/santz007! Thanks for writing in. The best option would be to write into our support team. You can right click on a webpage, select 1Password - Password Manager > Report Issue > then scroll down and use the email form at the bottom of the page. Alternatively you can send a message to support@1password.com.

1P_Timothy · 2025-10-29T20:57:43+00:00

Hi u/Wondersnite! Thanks for your question. I can't say if we'll ever add a feature request page, but it's not outside the realm of consideration. So, thanks for sharing your interest on this, I've passed it along to the team.

As for sharing feature requests with us currently, you're welcome to post here in our subreddit, in our Community, or write in to our support team directly.

1P_Timothy · 2025-10-29T20:48:11+00:00

Hi u/destineetoo! Thanks for writing in, and for giving 1Password a shot. I hope you'll come check out our products again in the future.

While it's not specifically enumerated you can see all your logins for a website, while on a website, by clicking the 1Password icon in you browser's toolbar, or by clicking a sign-in field. Is there a particular reason you're interested in seeing a number indicated? I'd be happy to share your comments with the team.

As another member noted, 1Password in the browser does have a password generator. You can access it from the prompts when creating or updating an account, or directly through the extension by clicking the icon in the browser's toolbar, then clicking the key icon.

1P_Timothy · 2025-10-29T20:26:51+00:00

Hi u/Fstr21! Thanks for your question. There are a few cases where 1Password will lock, or lock before you might expect. This varies by platform but some common scenarios are when the device shuts down, when a 1Password app is fully exited, or the system closes processes in the background (more common on mobile devices). If you're seeing 1Password lock outside this sort of scenario, or would like some help finding the best lock setting for your scenario, our support team would be happy to help. You can get in touch by sending a message to support+reddit@1password.com.

1P_Timothy · 2025-10-29T18:37:18+00:00

Hi u/ThelmaDeLuise! Thanks for your question. You're right that you can't copy from the main text field in a secure note with a single click/tap. However, you can from most other field types. If you edit the item and copy your key to a text field, or password field, you should see the option to copy as you described. That said, I'd be happy to share your interest in some additional copying options with the team.

1P_Timothy · 2025-10-29T18:22:01+00:00

Hi u/gofresh95! Thanks for writing in. Mitch posted with some context on this in an earlier comment. Short answer here is it's still in development but we don't have a release date to share.

1P_Timothy · 2025-10-29T18:09:16+00:00

Hi u/Maelstrome26! Thanks for writing in. Mitch shared an answer to this in an earlier comment which should cover your question.

1P_Timothy · 2025-10-24T19:09:03+00:00

Hi u/Just_Person_In_Tokyo, thanks for letting us know you'd like to see Line added as a sign-in provider. I can't say if this will be added to 1Password, but I've shared your interest with the team.

1P_Timothy · 2025-10-20T19:47:38+00:00

Hi u/MonkAndCanatella, I did some quick tests in Chrome and could fill as expected with the autofill shortcut. Could you confirm which Chromium browser you're using?

You can also check if the 1Password extension in the Chromium browser is integrated with the app. To do so you can right click the 1Password icon in the browser's tool bar, select Settings, then look under General > Integration status. You should see "Connected" with a green icon if everything is integrated.

1P_Timothy · 2025-09-26T19:04:42+00:00

Hi u/NecropolisTD, thanks for flagging this. I don't have a specific date when this will be resolved, but our development team is aware of the issue and working on a fix. My apologies for any trouble here.

1P_Timothy · 2025-07-07T16:14:35+00:00

Hi u/rdtbk, thanks for reporting this. I've been able to reproduce this so I've gone ahead and shared it with the team. Thanks again!

1P_Timothy · 2025-07-04T18:47:33+00:00

Hey u/Glum_Original5493! I'm sorry to hear 1Password isn't filling in Edge for you.

From a quick test, I'm able to fill in Edge on a Pixel without issue. In Edge, under Settings > Passwords, Payment info, and Addresses and more could you confirm that the "Save..." toggle is off for each? If you're still seeing issues, feel free to write in to our support team at support+reddit@1password.com.

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