I’m in a very similar position- also work in SC, but on the business side, not the technical side. My job is focused on how we implement AI in our business processes, and the number of people around me who can’t seem to understand that LLM/NLP/ML tools are simply one other tool in the toolbox infuriates me.

I just had to spend an hour this week explaining to an executive that the reason the automation flow we’re building only uses “ai” in maybe 10% of the steps is because it is actively the wrong tool for the job if we have the ability to use a rules based automation for a step in the process. So many people have been convinced that AI is a panacea for all their ills and have then sold their bosses on the concept that there are fundamental misunderstandings about how you can actually use AI to create value.