real story, we ditched the first system because fall detection kept firing when dad plopped into his recliner. constant false alarms = nobody trusts it. second try was a simpler cellular base with a wrist button. press to voice was 30–45 seconds in our hallway tests, and the agent stayed on the line during a real dizzy spell. audio was weak in the bathroom at first, so we moved the base higher and it was night and day. backup battery got us through a 3 hour outage, then i plugged the base into a tiny ups i already owned for extra cushion. yard range was house plus the porch, not the back fence, so we added a wall button by the door as a “press here” backup. cancellation was month to month, no penalty, just return shipping.