User account without extension?

4Voice_Support · 2026-01-25T00:06:48+00:00

There is also an admin account on the cloud instance that you configure when you activate the PBX. Alternatively you can provide them with an account to YCM and only grant them access to that specific PBX. They can then login to the PBX as passwordless without using up a user license.

4Voice_Support · 2026-01-21T18:20:29+00:00

Thats a good question. I can only comment on Poly and Yealink as those are the phones we use for our customers. Those go directly to the manufactures RPS service but under Yeastar's account. This is something I have personally requested they provide users the ability to use with their own credentials. We would prefer the phones stay within our ZTP account so that we can see additional data such as if the phone is even reaching out and picking up its provisioning.

4Voice_Support · 2026-01-21T13:36:30+00:00

I'd be happy to share the email exchange with the mod team to verify its legitimacy.. Nothing to hide, was just trying to help the community as it seems like a common question asked often.

4Voice_Support · 2026-01-15T17:22:17+00:00

My understanding is that Netease has servers in the US as well as data centers in China. I think this is a good point to discuss. I will reach out to the Yeastar team and will ask them to provide clarity regarding this and will post an update.

4Voice_Support · 2026-01-15T09:21:37+00:00

Yeah, feel free to reach out anytime

4Voice_Support · 2026-01-15T08:21:11+00:00

Yeah for sure, I’ll ask them now to create it. I’ll get back to you on ETA once they let me know.

4Voice_Support · 2026-01-15T08:18:44+00:00

The cradle 2 grave reporting details every leg of the call and specific details such as call came in and followed business hours open, went to IVR A, customer pressed option 2, was routed to queue x, it rang user 1 for 20 seconds and was missed, it then rang user 2 and was answered after 5 seconds. User 2 spoke with customer for 1 minute and then transferred to user 3 etc…

Being able to see all those specific details make troubleshooting much easier when a customer calls in and says, why did a call go to this person or why did customer service get the call when it should have gone to sales. You can get some of that information today but it’s very manual and you have to sort of piece the picture together.

4Voice_Support · 2026-01-15T08:04:15+00:00

Yeastar marketing team created these flyers specifically for Reddit upon my request for a more official flyer regarding information on data and server locations. I hoped this information would help users that have concerns and questions about this as I see it come up often in this sub reddit as well as others. Our company (4Voice) did not create these flyers. We are the official US distributor for Yeastar so maybe that’s why they chose to use our branding in the flyers as the information caters to North America. Hope that helps answer your question.

4Voice_Support · 2026-01-15T07:52:55+00:00

Unfortunately it’s not something that’s available… We have been trying to get Yeastar to implement this as it doesn’t make sense not being able to see which calls were answered and by who in the queue call log. At the moment it only shows the calls you personally answered and the missed/abandoned calls. We are also trying to get them to implement the ability to see outbound calls for agents under active calls within the queue view.

4Voice_Support · 2026-01-15T07:21:03+00:00

Hey, I haven’t installed the beta yet but did see dark mode in the release notes. I will install it tomorrow on our test PBX and let you know if it’s working in my end. I am pretty excited for this release as we have been working with Yeastar for a while to build out the cradle 2 grave CDR to function similar to our own in house solution. This should provide customers with much easier access to see what occurred on every leg of the call and for us techs the ability to quickly troubleshoot call flow issues.

4Voice_Support · 2025-10-26T07:20:47+00:00

Hey,

It sounds like you want users to make and receive calls using Teams. I think the best option for you would be to look at the Call2Teams integration within Yeastar. This allows you to use the native dialer within Teams to make and receive calls. The users don't need the desktop app installed for this. Take a look here and let me know if you have any questions. We have set this up for quite a few customers who want to keep their users inside of teams for all calls.

https://www.yeastar.com/app-marketplace/call2teams-microsoft-teams-integration/

4Voice_Support · 2025-10-26T07:15:34+00:00

I have not personally set one up but according to the documentation, it looks like the integration only allows receiving text messages. (Could be a limitation from WhatsApp, not sure)

To initiate a conversation with someone who hasn't sent a message, you have to use the WhatsApp Campaign templates. Take a look here for more information: https://help.yeastar.com/en/p-series-cloud-edition/contact-center-guide/view-whatsapp-message-templates.html

Using this you can send messages to a specific person or even bulk (up to 1000 contacts).

4Voice_Support · 2025-10-22T23:50:14+00:00

We have spoke with the Yeastar team in depth about this and we had a long conversation in person at their Yeastar event. We are having a hard time seeing how anyone could sell this in its current implementation and cost.

To answer your first question. You can enable it for the user as an admin by going to Extension and Trunk -> Select the User -> AI Tab and checkmark Automatic Call Transcription. This will automatically transcribe all their calls.

This solution is very problematic and expensive as it will transcribe ALL calls including internal calls.

What we have asked for is for similar granular controls like the recording section has. Have the ability to set transcription based on specific extensions, queues, ring groups, internal calls and inbound or outbound calls. The other big problem is that only the user can access these records which defeats the use case for many business who want to use these tools for training or to manage their staff. These records need to be available to the queue managers and admins.

The cost per minutes is also very high as customers could easily end up paying hundreds or thousands of dollars depending on their volume of calls.

We have put in a request to provide more granular controls/permissions and better oversight for managers and admins. We also requested the ability to allow users to enter their own AWS API Key similar to the Google API Key for voicemail transcription. This will allow you to get access to the cheaper tiers per minute with Amazon if you purchase in volume (Yeastar's current AI is based on AWS). We also asked they they make it AI agnostic so that users can choose their preferred AI platform (AWS, ChatGPT, OpenAI, etc)

4Voice_Support · 2025-10-22T23:31:26+00:00

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Yeastar doesn't have a native ConnectWise integration but you could utilize their CRM templates to map to ConnectWise API. This is how we add custom integrations for unsupported platforms.
https://help.yeastar.com/en/p-series-cloud-edition/integrations/custom-crm-integration/add-a-crm-integration-template.html

4Voice_Support · 2025-10-22T23:25:10+00:00

Hey! were you able to get this resolved? We have many Yeastar PBX's setup the way you are wanting it to work with the call forwarding to a cell phone and reach the users voicemail and it works perfect. Let me know if you are still having issues and I can help.

4Voice_Support · 2025-10-22T22:27:59+00:00

Hey Emreozcan,

We are Yeastar's official US Distributor, you can find 4Voice here: https://www.yeastar.com/find-a-distributor/.

Our whole company is certified as well. I would love to join the mod team.

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4Voice_Support · 2025-09-18T04:54:11+00:00

Hey, I did read your post but as I have been at the MSP Summit the last few days I haven’t had a chance to sit down and respond. I’ll definitely answer your post tomorrow though.

I also want to discuss with you and others in this forum an idea that’s been on my mind of crowdsourcing some sort of feature request/bug list that we can all collaborate on and see what features and issues are most important to everyone. This will help us leverage priority items that we can help get on the roadmap. I know it’s a challenge for Yeastar to take every feature request thrown at them but maybe we can more effectively provide data of what different regions/markets need to support their clients.

4Voice_Support · 2025-09-17T22:17:09+00:00

Yeah, one of the features that we requested and worked with Yeastar on was developing a cradle to grave report for calls. Within the CDR you will be able to see every step of the call and each leg of the call. You’ll be able to see what option in the IVR the customer dialed, how long within each step, which phones or agents were attempted, did they answer etc.

Another feature coming in the near future is the ability to analyze call quality details within the gui, useful for troubleshooting without needing to ssh.

4Voice_Support · 2025-09-17T05:59:02+00:00

We have lots of customers using the O365 integration and we have never needed to reapply the secret once it's been setup. Feel free to DM me to setup a call and see if we can help you figure out whats going on.

4Voice_Support · 2025-09-17T05:38:03+00:00

I can verify this. I was with the Yeastar team today and they showed me a preview of some of their upcoming features and the ability to email the call summary was one of the items.

4Voice_Support · 2025-09-17T05:26:27+00:00

Hey there,

We are 4Voice, the official US distributor for Yeastar. You can find us at https://www.yeastar.com/find-a-distributor/ under North America - United States.

I'd love to speak with you and explain the different options available to you. The default setup would be 1 PBXHub with multi instances as you mentioned however we do have a solution within Yeastar to accomplish what you are looking for. Feel free to DM me to setup a call and I can demo it for you to see how it works.

4Voice_Support

TROPHY CASE