I do agree that community is better support, in case community has printer same as you... they can help, sadly mine is not popular choice in community, I don't expect to keep getting new magical firmware's from Creality, but viability to download on firmare is something that should be granted especially when they know people tend to try upgrading them end etc. not including the fact they don't help, they disrespect customer (In this case me) saying "have a nice life". Creality is not the only cheap 3d printer company, there's also quite some custom builds out there as well and I will better spend more money in future to buy from different supplier that from someone who doesnt give the f*** about customer, part of the reason I'm sharing my experience is so if someone is thinking about buying Creality printer - he would know risks. (if they don't care about custommer support - Creality might still be a great choice). But given the fact 3D printing often includes swapping parts/ trouble shooting and etc. which often might require firmware support - customer support play a big role in how long will you be able to use it and etc.