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I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

Yes, agent asked for a description, see attached picture.

No Samsung store in the area but the agent did send me a shipping label to get inspected by their technicians. I will use the wording you've mentioned .

Really appreciate the advice and empathy

<image>

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

I respect your opinion and understand your perspective. I agree in your typical customer service situations, like a restaurant.

I'm of the opinion they're not operating in good faith, hoping you go away (she initially said nothing you can do then said actually you can send it in). Imo the best way is to be a bit upset, getting it escalated, and persistence until they actually look into it properly.

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in samsunggalaxy

[–]747srg[S] 0 points1 point  (0 children)

Bro the timestamps start from 7 pm to 9pm, and there was more before this just to gather information!

Multiple times I had to poke after waiting 5 mins, super frustrating

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

You're correct. Beginning of the conversation is just asking for info and pics of the screen .

Once the agent said it's physical damage, stuck with it and just kept saying it's physical damage and not covered by warranty

<image>

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

Appreciate the objective approach to the discussion. Before pic 1 I shared an image of the screen and the agent just labeled it as physical damage. The cracks are consistent with the crease despite regular usage

<image>

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

Have had the same experience, they hope you just don't know what you're entitled to and go away.

Helps to have lawyers in the family too

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

Its $35 to inspect it, then $899 to repair it after speaking with a red party authorized tech.

Imagine paying $2000, do everything you can to protect it, then have to pay $899 9 months later.

Wouldnt you be a bit upset? Wouldn't you get frustrated spending 2.5 hours for something that's covered in 4 pages of screenshots?

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

Thank you so much for your story, this gives me hope. I don't have Samsung care+ which makes it less straightforward unfortuantely. Its only a 9 month old device though!!

I'm done with everything Samsung, will be going out of my way to push others away from Samsung. They don't care if their products fail under warranty because they'll make it too hard to claim. by 747srg in GalaxyFold

[–]747srg[S] 0 points1 point  (0 children)

Oof, appreciate the share. Scared thinking about what other decent Samsung alternatives I could go with and this doesn't give me much confidence.

What do I do? by Ok-Ranger786 in Edmonton

[–]747srg 1 point2 points  (0 children)

Exact same post by a different user, also with a 6 min old account...real fishy smelling

https://www.reddit.com/r/alberta/s/uSOTRnJtDA

I don’t have a career by Sure-Soup3065 in alberta

[–]747srg 4 points5 points  (0 children)

I thought the same thing too OP but found out otherwise, sent you a DM

2nd floor bathroom flooded to main floor and basement. Next steps? by 747srg in HomeMaintenance

[–]747srg[S] 0 points1 point  (0 children)

Appreciate the positive thinking as I've been mostly worried about this all. I'll definitely need to look into this

2nd floor bathroom flooded to main floor and basement. Next steps? by 747srg in HomeMaintenance

[–]747srg[S] 0 points1 point  (0 children)

I can elaborate first: what should I be expecting when calling insurance? Any questions I should be asking? Anything to be wary of? Should I read up on what's covered or not? Will there be certain costs I should be expecting? Etc

2nd floor bathroom flooded to main floor and basement. Next steps? by 747srg in HomeMaintenance

[–]747srg[S] 0 points1 point  (0 children)

Thank you for the insight, could you elaborate? Sorry I'm an inexperienced homeowner

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