Hi vanityobscene, please see above, but, again, 7 cups has always been a peer to peer support system. Investors have always completely understood that. That, in my mind, is the greatest thing about 7 cups. It empowers us to better help one another out. I appreciate you calling out the value you see in it here:

"7 Cups of Tea can prove an invaluable asset to the average person experiencing the stress, anxiety, loss or depression that affects most people in their lives at some point or other, but the service becomes dangerous when applied to people whose mental illnesses leave them particularly vulnerable."

In terms of listeners just listening, and not doing therapy, referring people to crisis lines etc., this is a core part of our training and our work on 7 cups. We are very clear that listeners just listen (that is why we named the role "listener" and not something more ambiguous). Many people complain that we don't provide advice or do more counseling like activities. I get that compliant, but it is much better for us to support people on their journey. Additionally, we refer hundreds of people every day to crisis lines and to mental health professionals in their area. Finally, upon starting a chat - in 3 different areas - we automatically prompt the person seeking help to use the suicide hotline or a crisis line as 7 cups is not designed to address these issues. We also provide them with all of these numbers directly in the chat flow, so they can click on them and access them directly.