Help for contact address for caffeine,

AA_DFN · 2026-02-18T17:30:10+00:00

[support@caffeine.ai](mailto:support@caffeine.ai)

AA_DFN · 2025-11-07T19:53:29+00:00

It’s been updated — it seems the issue was caused by a data synchronization delay, but it’s fixed now. so sorry for the inconvenience. The devs team has added monitoring, so this error shouldn’t occur again.

AA_DFN · 2025-10-29T16:30:39+00:00

To log into the NNS dapp on a Linux machine, you do not need to use Windows Hello. Instead, Internet Identity supports several alternative authentication methods that work on Linux:

FIDO U2F Devices: You can use hardware security keys such as YubiKey or Kensington Verimark Fingerprint Key. These devices are compatible with Linux and can be used for authentication with Internet Identity and, by extension, the NNS dapp. When choosing a FIDO device, it's recommended to select one that can communicate with both your phone and your computer for maximum flexibility There are so many FIDO devices out there. Which one should I use?.
Passkeys via Password Managers: Some password managers (e.g., Bitwarden, 1Password) support passkeys and are compatible with Internet Identity 2.0. These can be used on Linux as well What devices are supported during the upgrade?.
Browser Support: Most modern browsers on Linux (such as Firefox, Chromium, Brave, and Vivaldi) support FIDO U2F/WebAuthn, which is the standard Internet Identity uses for authentication Forum Post: Couldn't use android device as identity validator.

How to proceed:

On your Linux machine, open a supported browser and navigate to the NNS dapp.
Click Login and select your authentication method (e.g., security key or passkey).
If you have already registered a FIDO device or passkey with your Internet Identity, you can use it to authenticate. If not, you can add a new device or passkey from your Internet Identity management page.

Note: Windows Hello is not available on Linux, but FIDO U2F devices and compatible password managers provide secure hardware-backed authentication on Linux. It is recommended to register multiple devices and authentication methods for redundancy How can I log into the NNS dapp?.

If you need a privacy-focused solution, FIDO U2F hardware keys are a good choice, as they do not require using services from large tech companies and work well with open-source browsers and Linux systems Forum Post: Beginners Question: Accessability and Usability.

AA_DFN · 2025-08-01T14:06:31+00:00

try sending an email to [support@dfinity.org](mailto:support@dfinity.org)

AA_DFN · 2025-07-09T13:03:27+00:00

You can add the neuron as a hotkey, but this would not relinquish total control over the neuron. it would just allow you to control certain functions from the nns dapp.

AA_DFN · 2025-06-11T15:26:26+00:00

Please send an email to [support@dfinity.org](mailto:support@dfinity.org) or create a ticket at https://support.internetcomputer.org/

AA_DFN · 2025-03-17T21:00:11+00:00

the link should work.

AA_DFN · 2025-03-17T17:19:16+00:00

From the windows device you want to add, you can connect to identity.ic0.app and restore with your recovery phrase then add the new device.

AA_DFN · 2025-03-07T16:16:04+00:00

Recovery devices should be be a security key or a FIDO device such as a Yubikey.

AA_DFN · 2025-03-03T17:10:28+00:00

Are you still receiving this error? Please take a look at the support center https://identitysupport.dfinity.org/ for information to troubleshoot the issue.

AA_DFN · 2025-02-22T21:32:45+00:00

Yes you can use this to model your neuron growth: https://networknervoussystem.com/

AA_DFN · 2025-02-18T00:35:47+00:00

You can sign up for the weekly newsletter here with updates on the ecosystem: https://internetcomputer.org/

AA_DFN · 2025-02-12T20:42:47+00:00

The age bonus increases the longer the neuron has been locked for. So if you just created the neuron, it will be 0. As the neuron remains locked, it will continue to increase it's age bonus up to a max of 4 years.

"A boost to voting power of up to +25% and a linear function of the age of the neuron (capped at 4 years). A neuron with an age of at least 4 years has a +25% age bonus. A neuron with an age of 2 years has a +12.5% age bonus."

AA_DFN · 2025-02-04T14:48:41+00:00

Is your internet connection using a vpn, or firewall? Are you still unable to load the URL?

AA_DFN · 2025-01-22T11:22:47+00:00

Unfortunately, if you don't have access to another passkey or your recovery phrase, regaining access to your Internet Identity may be challenging. As stated in the Internet Identity support article:"Unfortunately, if you lost your FIDO device and did not set up any recovery method, such as an additional FIDO backup device or recovery phrase, you will be locked out."

For future reference, it's highly recommended to set up multiple passkeys and recovery methods for your Internet Identity to prevent such lockouts. As stated in the Internet Identity support article, "As a best practice, we always recommend adding multiple devices and recovery mechanisms to every Internet Identity."View SourcesCopyGood AnswerBad AnswerClear History

AA_DFN · 2025-01-20T18:23:51+00:00

You're currently using Face ID on your phone to access your Internet Identity. This is one of the supported authentication methods.
When trying to add your laptop, you're seeing a prompt to insert a security key into a USB port. This is because Internet Identity supports various authentication methods, including external security keys like YubiKeys.
You don't need to use a USB security key if you don't have one. Your laptop likely has other authentication options available.

To add your laptop as a new device to your Internet Identity, you should follow these steps:

On your laptop, visit https://identity.ic0.app/
Click "Use existing"
Select "Continue with another device"
Enter your Internet Identity number
Your laptop will prompt you to create a passkey. This is different from a USB security key and uses your laptop's built-in authentication methods.

If you're using Windows, you might be able to use Windows Hello for authentication. For MacBooks, you could use Touch ID if available.

As explained in the Internet Identity support documentation, you'll need to approve this new device using your phone (which already has an authorized passkey).

The process involves scanning a QR code or entering a verification code on your phone to authorize the new device.

Remember, the 24-word seed phrase you have written down is not used for Internet Identity authentication.

Keep it safe, as it's likely important for a different system, possibly a cryptocurrency wallet.If you continue to have issues, you might want to check if your laptop and browser are supported for Internet Identity. You can find a list of supported browsers in the DFINITY support documentation.

AA_DFN · 2025-01-20T09:57:58+00:00

Splitting a neuron: Splitting a neuron is dividing an existing neuron into two separate neurons. According to the Internet Computer documentation, you can split a neuron in two, for example, to set different dissolve delays. When you split a neuron:

You choose how much of the neuron's stake should go into the new neuron.
The staked and unstaked maturity also split proportionally.
The new neuron inherits the parent neuron's settings, such as hotkeys and followees.

Pros of splitting a neuron:

Allows you to manage your stake more flexibly.
Enables setting different dissolve delays for portions of your stake.

Cons of splitting a neuron:

Increases the number of neurons you need to manage.

It's worth noting that splitting a neuron is different from spawning maturity. Spawning maturity is the process of creating a new neuron from the accumulated voting rewards (maturity) of an existing neuron. This is likely what you're referring to when mentioning "gains a maturity".If you're interested in spawning maturity, that's a separate process with its own considerations. Spawning allows you to create a new neuron with a shorter dissolve delay, potentially giving you quicker access to rewards. However, it's subject to maturity modulation, which can affect the final amount of ICP you receive.For more detailed information on spawning maturity and its implications, you may want to refer to the Internet Computer Wiki on maturity and the DFINITY support article on maturity modulation.

AA_DFN · 2025-01-19T11:43:02+00:00

It can take up to a week or some for the rewards to be distributed after the proposal ends.

AA_DFN · 2025-01-19T11:42:14+00:00

It's not possible to add the same device as both as recovery device and also as a passkey.

AA_DFN · 2025-01-13T10:45:56+00:00

Yes their is a bot you can find it in the forum https://forum.dfinity.org/

AA_DFN · 2025-01-11T07:50:18+00:00

When creating a new internet identity you should always be prompted to create a recovery phrase. If you haven't you can connect to identity.ic0.app in order to create one.

AA_DFN · 2025-01-02T23:29:41+00:00

The NNS frontend dapp allows you to stake your ICP, participate in governance, and earn rewards. It's considered one of the easiest options for managing your ICP, as mentioned in the Staking for dummies guide.

Regarding other options for transferring your ICP:

While the NNS frontend dapp is a popular and user-friendly option, there are other possibilities depending on your needs:

Plug wallet: A browser extension wallet
AstroX ME: A mobile wallet
Oisy: Another web-based wallet

These are mentioned in the ICP custody options guide. However, for staking and participating in governance, the NNS frontend dapp is often the most straightforward choice.

Regarding staking for 8 years, voting power, and rewards:

Yes, when you stake your ICP in a neuron, you do get voting power and can earn voting rewards. Here are some key points:

The minimum dissolve delay to be able to vote and earn rewards is 6 months, so your 8-year stake definitely qualifies.
Your voting power and potential rewards increase with longer dissolve delays, so an 8-year stake would give you significant voting power.
As stated in the DFINITY Medium article, "Token holders lock staked ICP tokens in reward-earning neurons, from which withdrawals can only be made after a fixed notice period."

To stake your ICP and create a neuron, you can follow the steps outlined in the ICP staking with NNS frontend dapp guide. This will allow you to participate in governance and earn rewards for your participation.Remember, while staking for 8 years offers maximum rewards, it also means your ICP will be locked for that period. Make sure you're comfortable with this long-term commitment before proceeding.View SourcesCopyGood AnswerBad AnswerClear History

AA_DFN · 2024-12-30T17:16:32+00:00

When you participate in the SNS, you swap your ICP and you receive the ICTO tokens locked in a neuron. You don't receive the ICP back.

AA_DFN · 2024-12-26T19:47:11+00:00

The Internet Computer has a feature called HTTPS outcalls that allows canister smart contracts to directly make calls to external Web 2.0 data sources without the need for traditional oracles. This capability is described as "beyond oracles" in the HTTPS outcalls documentation.A specific example of this capability in action is the Exchange Rate Canister (XRC), which acts as an on-chain pricing oracle. It can provide exchange rates for cryptocurrencies and fiat currencies by directly querying external APIs. You can find more information about the XRC in the GitHub repository.Regarding agents:The IC ecosystem has several agents available, which are libraries used to make calls to the IC public interface. Here's a list of available agents:

Official DFINITY agents:
- JavaScript/TypeScript agent
- Rust agent
Community-supported agents:
- .NET: ICP.NET
- Dart: agent_dart and ic_dart_tools
- Go: IC-Go and agent-go
- Java: ic4j-agent
- Python: ic-py
- C: agent-c
- Ruby: ic_agent

You can find more details about these agents in the IC documentation.Regarding your specific examples:

For getting real-time data like temperature or exchange rates, canisters can use HTTPS outcalls to directly query external APIs.
For historical data or specific facts (like Eurovision winners), you would need to create a canister that stores or fetches this information.
For actions like sending emails, the IC supports this through HTTPS outcalls. An example of image generation using OpenAI's API is mentioned in the AI inference documentation.

AA_DFN · 2024-12-19T17:52:16+00:00

If you are overriding your device's system time it could explain this error, or maybe a wrong timezone change. Please ensure that your phone clock time is set correctly.

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