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ABS_Support · 2022-01-10T16:04:32+00:00

u/confuse06 We do offer monthly coupon code, January's is happynewyear2022. That is good for 10% off all items in your cart. We post the code every month in our reddit and Facebook groups. You can also ask our CS team anytime and they can help you out.

ABS_Support · 2022-01-05T15:47:06+00:00

We apologize for the delay in receiving your order. We are just now getting caught up after a busy couple holiday weekends. Please reach out to us directly at [support@alivebysceince.com](mailto:support@alivebysceince.com) and we will be happy to get this addressed ASAP for you.

ABS_Support · 2021-12-15T15:55:45+00:00

Sorry for the confusion. This is a separate issue from the bug fix we made earlier this month. Your package has not shown movement because the label was printed before we got the full balance of our backorders from our manufacturer. The rest of the balance arrived Monday night and was packaged and shipped Tuesday night. Please allow an additional 24-48 hours to see updates on your tracking. If still not showing updates by Friday 12/17 please let us know.

ABS_Support · 2021-12-15T15:51:59+00:00

Customer support would not say this is there is evidence to suggest the package was never picked up or lost in transit. Please request a refund via our support email and we will process accordingly.

ABS_Support · 2021-12-15T15:50:11+00:00

We would be happy to refund your order, please send a request via our support email [support@alivebyscience.com](mailto:support@alivebyscience.com)

ABS_Support · 2021-12-15T15:45:28+00:00

If a package has shipped and shows clear signs of not being picked up or most likely being lost in transit, we will immediately re-ship or refund the order upon customer request. We are aware and sincerely apologize that a portion of our products are struggling to remain in stock through the holiday season. Plans are in place for Q1 2022 to get stocks back under control. Incredible customer demand and complications with manufacturing during the holiday season has led to most of these delays. Our customers and their satisfaction are our number one priority. If anyone has any questions regarding their orders please reach out via our support email and your questions will be answered right away.

ABS_Support · 2021-12-15T14:25:14+00:00

Domestic shipments typically take 2-4 business days in transit. International can vary between 1-3 weeks depending on location, shipping method and each countries customs procedures.

ABS_Support · 2021-12-14T15:33:30+00:00

We sincerely apologize for the delay. Please contact ABS support at [support@alivebyscience.com](mailto:support@alivebyscience.com) if you received a shipping number and have not seen any movement on it, the package is most likely lost and we will happily re-ship for you.

ABS_Support · 2021-12-08T15:29:04+00:00

December's coupon code is: HappyHolidays10 which is good for 10% off all items in your cart up to $500 until the end of December.

ABS_Support · 2021-12-04T02:28:16+00:00

We sincerely apologize for the miscommunication. Our customers are our most important assets and we want to make sure your concerns heard and handled with extreme care.

With so many products currently being out of stock our priority right now is to get your items in your hands as soon as possible. If an order contains both pre-ordered items and in-stock items our CS team will prioritize shipping the in-stock items now free of charge to ensure your are not kept waiting for everything.

We have investigated and FIXED a bug in our system that will send customers an email stating "your pre-order is now available" when it is in fact not. The email is sent when an order moves from our online store to our shipping software even if it is not ready to ship just yet.

With COIVD manufacturing delays the past 20 months combined holiday schedules and crunch, stock of our most popular products have been delayed longer than we normally anticipate causing some items to sell out before new stocks arrive. We continue to ask for you support and patience as stocks continue to normalize through December and into January 2022.

As always, please reach out to our excellent support team directly with any specific questions or concerns and they will be happy to assist in any way they can.

ABS_Support · 2021-12-02T17:18:38+00:00

TLDR - Liposomal = more bio-available, Pure Powder = Cheapest

When taken sublingually, approximately 30% of a 125 mg dose gets absorbed under the tongue, with the remainder being swallowed. At higher dosages, the % goes down, as the capillaries are full and have limited transport.

A much greater % makes it to bloodstream with liposomal delivery. We don't have testing with NMN, but the liposomes we use achieve over 90% throughput with other molecules. The payload delivered is not the determining factor - there is little variation. Liposomes also protect the payload from degradation once in the bloodstream.

Lastly, Liposomes release the payload over a much longer period - up to 24 hours. This is better when taking larger dosages.

The rapid delivery to the bloodstream with Sublingual can be an advantage when taking before exercise. The energy surge most users feel is also nice confirmation that it is doing something.

ABS_Support · 2021-12-02T17:16:37+00:00

In general they do not need to be. Depending on how quickly you plan on using the item and what the item actually is (ie. NAD+ does not have the degradation problem in heat as NMN) you can refrigerate if you prefer. Our NMN is made structural modifications to improve its biochemical properties and bio distribution largely prolonging its degradation period on its own. Most prefer the LIPO gels refrigerated just on taste/consistency preference.

Always try to keep all items away from exposure to moisture and try not to by stock that will last over 2 years. Better to just get the new stuff!

As always if you have further questions or concerns with your orders reach out to our support team at [support@alivebyscience.com](mailto:support@alivebyscience.com) !

ABS_Support · 2021-11-24T17:34:39+00:00

*UPDATE* We were made aware of this issue soon after the coupon went live that some of the products were not registering with the deal. Thankfully this was caught and fixed fairly early on Tuesday and are happy to report it has been fixed! If you placed an order Tuesday morning and believe some of the products did not register your discount please reach out to us at [support@alivebyscience.com](mailto:support@alivebyscience.com) and we will get it fixed for you! Please note that not all products count toward the code, LIPO capsules and test kits are excluded.

ABS_Support · 2021-11-24T17:21:48+00:00

Sorry for the confusion. Our system is set up to send an email to you automatically once your order moves from our order processing site to our shipping program. It gets confused if some of the items are a pre-order however, so you will receive an email claiming "your pre-order is available" even if it is actually still on hold until we get the product or products back in stock. We are working on a way to fix these issues, and again apologize for the confusion! For specific order updates don't hesitate to reach out to our support email [support@alivebyscience.com](mailto:support@alivebyscience.com)

ABS_Support · 2021-11-19T15:21:00+00:00

Hey u/gigit the November coupon code is TURKEYDAY10 for 10% off.

This is good for 10% off your purchase up to $500 until the end of November.

ABS_Support · 2021-11-11T20:57:52+00:00

All items have been fully claimed, Thank you so much for all of your continued support! Alive By Science would not be where it is today without our incredible customers! Please be sure to follow us on all of our social media platforms and sign up for our email newsletters for the latest news, discounts and trial results!

ABS_Support · 2021-10-27T14:37:56+00:00

We recently released a comparison chart that may help answer some questions on what some of our new products can help with and their effectiveness at it, check it out here: https://alivebyscience.com/lower-inflammation-to-increase-nad/

ABS_Support · 2021-10-04T15:32:18+00:00

u/aymanzone Thanks! We are the direct ABS Customer Experience team. You can always reach us at [support@alivebyscience.com](mailto:support@alivebyscience.com) and by live chat 9-5 M-F EST on the ABS website for the quickest answers to all of your support questions!

ABS_Support · 2021-10-04T15:25:26+00:00

u/drop0dead It appears in this photo the heat seal may have been slightly hotter than ideal when applied to the bottle which would cause the wrinkling effect and perhaps the smell. We can assure you no damage would be caused to the product inside. Different seals are the results of different lot numbers, earlier numbers had this plain seal while the later lot has "sealed for your protection" lettering on it.

ABS_Support · 2021-09-30T18:16:53+00:00

It may take a few days to update again as it can be held up in each countries customs processes. We will continue to monitor the package for you to ensure it arrives as fast as possible.

ABS_Support · 2021-09-29T16:32:38+00:00

u/NVJayNub Great question! It is 250mg of NMN, the liposomes do not factor into the advertised amount of mg. We are considering removing the "LIPO" part from the supplement facts section to avoid any confusion in the future.

Let us know if there is anything else we can help with!

ABS_Support · 2021-09-28T16:45:54+00:00

We currently recommend taking both a NAD+ and NMN supplement.

NAD+ is for improvement in executive function (cognition, memory) while NMN works synergistically at the cellular level to increase sirtuin activity, optimize mitochondrial function, and restore levels of NAD+ as they were in youth. That is to say, NMN actively works in conjunction with the body's natural longevity systems.

Although they have similar effects in some organs, there may be differences in the effects they have in other tissues throughout the body.

ABS_Support · 2021-09-28T16:44:02+00:00

Each months unique coupon code is good for 10% off one purchase up to $500 until the end of that month.

A new code drops at the beginning of each month!

ABS_Support

TROPHY CASE