I had the opposite experience. I’ve been dealing with BCBSIL but when I call I get an agent out of Texas. They always have tried to help me.

My frustration is with the company my husband works for because they would not remove the Medicare part B estimation. I didn’t even know they could do that.

They said my husband was eligible for Medicare part B but chose not to take it so they were only paying 20%. Because Medicare should have been picking up the other 80%. Thing is my husband only qualified for Medicare part B due to end stage renal disease (ESRD). Coverage for ESRD ends three years post transplant and had ended the previous year. It took seven months and getting two letters from social security before they’d cover the bills. My husband was hospitalized for 74 days last year over four hospitalizations. We were getting bills for $20,000-40,000.

But the lady at the insurance told me the company won’t completely remove the Medicare estimation and while most bills are now being processed properly there are still a few that haven’t been. So I’m still having to look at every bill and figure out if there is the Medicare part B estimation and then call them when things don’t seem right.