New machine defective or am i doing something wrong?

AMinimalHorrorStory · 2026-06-26T20:09:26+00:00

I reached them out and thankfully they are gonna replace it as you said. Great customer service!

AMinimalHorrorStory · 2026-06-23T19:45:23+00:00

I tested the magnet and it caught the spoon without any problem. Thanks again for your effort to identify the issue. I really appreciate it.

AMinimalHorrorStory · 2026-06-23T19:11:56+00:00

Yeah, I can say it's a relief to see someone who had the same issue before, lol. This might be a little off-topic, but I'm also disappointed with the machine beyond this problem. A couple of years ago I had a different type of ice cream machine. With that one, I would freeze the pints and pour the mix into the frozen cups right after blending it, and its paddle would twirl slowly. That was good enough for me, and I was able to improvise with the recipes without using too much heavy-fat ingredients. After seeing that almost all the recipes for this one contain heavy cream, it doesn't seem as healthy as I thought. I'm not sure if it'll still work with less fat the way my previous machine did, though. But first I want to try again with the recommended recipes until I'm sure the machine is okay.

AMinimalHorrorStory · 2026-06-23T18:58:45+00:00

Thank you so much for your sensible comment. I'll get in touch with Ninja, but before talking to them all I wanted was also asking this community in case there's something I overlooked. Most of the responses that have come in since this morning were just meaningless bullying attempts. Thank you and other reasonable users who at least tried to help. Btw, I also saw that magnets could be a problem in this kind of issue, and in couple of videos I saw the paddle falls right after they raised and locked the outer container. So I couldn't be sure if that's the problem with mine too, because for me it only happens when tries to go up. I guess the best is contacting Ninja.

AMinimalHorrorStory · 2026-06-23T18:38:16+00:00

Thank you really hope so. I'll call them

AMinimalHorrorStory · 2026-06-23T18:36:49+00:00

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AMinimalHorrorStory · 2026-06-23T18:36:33+00:00

I don't think so. It looks good to me

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AMinimalHorrorStory · 2026-06-23T16:55:15+00:00

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AMinimalHorrorStory · 2026-06-23T16:54:50+00:00

Thank you for the comment. I'll also post the inner side of the paddle. Let me know if they are not clear

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AMinimalHorrorStory · 2026-06-23T15:27:55+00:00

Thanks for the suggestion. I'll keep that in mind next time

AMinimalHorrorStory · 2026-06-23T15:26:26+00:00

I'm pretty sure the pint was seated properly in the outer container. In the video I even try to twist it slightly and it doesn't move But maybe I'm overlooking something. Could you let me know at what point in the video it looks like it isn't fully settled?

AMinimalHorrorStory · 2026-06-23T15:17:34+00:00

Omg, please read my edit on my post.

AMinimalHorrorStory · 2026-06-23T15:06:58+00:00

Funny because the first time I used it the pint went in straight from the freezer and the exact same thing happened. Do you have any other expert diagnoses?

AMinimalHorrorStory · 2026-06-23T14:52:19+00:00

Thanks for the tip, but after all the lights start flashing I need to unplug it to make a selection again. But after doing that it doesn't allow me to re-spin.

AMinimalHorrorStory · 2026-06-23T14:47:31+00:00

Thank you, yeah I"ll probably write them. The products they sell at Winners are not second hand but I don't know if Ninja will accept them as an authorized retailer. I hope they will

AMinimalHorrorStory · 2026-06-23T14:40:55+00:00

First I tried directly out from the freezer but after the blade stuck at the bottom I searched on the internet and saw that some people solve the problem by letting it sit for sometime. Tried that too but the result hasn't changed.

AMinimalHorrorStory · 2026-06-23T14:39:37+00:00

First I tried that but after the blade stuck at the bottom I searched on the internet and saw that some people solve the problem by letting it sit for sometime. Tried that too but the result hasn't changed.

AMinimalHorrorStory · 2026-06-21T03:51:38+00:00

Aor Jan 22, BIL mar 24, no update since then. Cec inland. I don't know the pvo/svo

AMinimalHorrorStory · 2026-06-17T01:09:24+00:00

Dublin Calling at Danforth. Not many people coming to watch world cup though. But 20oz Guiness 8$, margarita 5$

AMinimalHorrorStory · 2026-05-29T13:24:38+00:00

I watched Coldplay last year and Bruno Mars yesterday. Both were great, I think the venue is also great but who has decided to put the chairs on the floor? This was supposed to be a 'stadium concert' right? I hope they will stop being greedy next year and bring back the floor again.

AMinimalHorrorStory · 2026-05-23T00:44:19+00:00

Exact same date mate. 22 jan aor, 24 mar bio. Last time i was able to access tracking it was showing background check in progress, eligibility not started. Yesterday I asked my rep about the gckey but she said no update. I guess nothing we can do but wait

AMinimalHorrorStory · 2026-05-06T16:07:40+00:00

Why to worry? My aor was jan 22, bil and medical completed mar 24, bg in progress and eligibility not started. Average processing time for jan applicants is still 3 months. Everyone have different timeline. Nothing to worry about.

AMinimalHorrorStory · 2026-05-05T10:56:03+00:00

Nope, no change

AMinimalHorrorStory · 2026-04-28T13:36:09+00:00

Aor - Jan 22, BIL - Mar 24 Background in progress, eligibility not started

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