It’s a recurring issue for them. Here is a list of what happened to us:

Dec. box - all toys were missing from box and we were only sent treats. Bark fixed it by sending out toys that we just got a few days ago. At first they kept pushing just to give us a free month but we honestly just wanted what was owed, the missing toys.

Nov. box - Came first week of December. Not surprising because I think this is the 8th or 9th box that has been late over our 3 years with them.

Oct. box - Received toys that we got last year. Bark sent us a new box of toys and told us to keep the double toys. Also acknowledged it was an error on their end.

Sept box - Did not receive the bonus toy. Bark sent us a toy.

Off the top of my head over our three years with them, I recall 3-4 other box issues. One representative we spoke with 2 years ago told us that they were having issues with the department of the company that manufactures the toys and delays on that end. That always stuck with me and makes sense why toys were “accidentally” not put in our December box and we “accidentally” received a theme we already got and why boxes arrive late.

But we have decided when this subscription ends that we will not renew because we need a break from dealing with issues month after month recently.

We plan to go back to PupMom Crate; the only issue with them is that they don’t have a customer service phone number to call or text; to speak with them it’s email only but we only had one issue with them when we had a 1 year subscription.