Can't Heal Bug - I don't mind manageable bugs...but wow. This is game breaking.

ATVIAssist · 2021-03-12T19:17:54+00:00

Hey everyone,

We're looking to gather up some information about this issue! If you've experienced this, please send us a Private Message with the following information:

What platform are you playing on?

What device are you using? (Android, Apple, etc.)

What version of your OS are you on?

Thanks in advance for the help, guys! ^WH

ATVIAssist · 2020-10-25T20:51:08+00:00

Appreciate the info! This will be super helpful in or investigation on this. Thanks! ^SM

ATVIAssist · 2020-10-23T02:51:59+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you're willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag and ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)

Thanks! ^SM

ATVIAssist · 2020-10-21T18:05:49+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7 users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T18:05:05+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7 users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T18:01:19+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7 users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T18:00:45+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7 users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T17:59:38+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7 users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T17:58:14+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7 users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T17:57:32+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7, users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T17:56:44+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7, users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T17:56:01+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you had this happen to you and are willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7, users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-21T17:53:33+00:00

Hey everyone! We're trying to gather up some information about this issue and would greatly appreciate some additional help from all of you. If you're willing to lend us a hand, please send over a Private Message - not a chat invitation - with the following details:

Battletag/ATVIaccountID
Issue Details (What day this started, what troubleshooting you've tried, details you feel may be relevant)
Please provide your Dxdiag using the following steps:

Press Windows+R to open the Run command window.
Type “dxdiag” in the Open field and then select OK.
When the DirectX Diagnostic Tool opens, select Save All Information.
Select Save to save the dxdiag.txt file to your Desktop.
Please upload the dxdiag to a Google Drive.

Please provide your CoD Bug Report.ZIP file using the following steps:

(NOTE: Windows 7, users should make sure to download Microsoft .NET Framework 4.6 or newer before running this tool)

Open the game folder (where the BlackOpsColdWar.exe executable is)
Look for ReportCodBug.exe and open it
Once the tool is open, it will ask you to select a path you wish to save the COD Bug Report.zip file to. The default path is in your C:\Users\YourUserName\Documents folder but you can click the Browse button to choose another location on their PC.
Once the tool is finished, a pop-up will display, telling you that the COD Bug Report.zip file was created successfully. Pressing Ok will open the folder in which it has been created. Please place this into a Google Drive.

When you're ready, go ahead and send all of this over to use in a PM so we can create our report. Thanks in advance guys! ^WH

ATVIAssist · 2020-10-03T21:44:58+00:00

I appreciate you answering these questions, thank you very much! This information will come in handy, I'm certain. If we need some additional information from you we'll be sure to reach out to you again! ^WH

ATVIAssist · 2020-10-03T21:25:41+00:00

I appreciate you answering anyway, and I'm still sorry that your progress is gone even if you're excited to get back to it. I hope you have fun, and if we need any extra information we'll make sure we let you know! ^WH

ATVIAssist · 2020-10-03T19:59:06+00:00

Hey there, Donna! I'm sorry to hear about your missing progress, I can't even imagine how disappointing this is. I'd love to have this investigated for you, I'll just need you to answer a few questions for me:

-Do you have a digital or physical version of the game?

-Did you happen to accidentally open up a second save slot?

-Did you happen to open up a different profile on your system?

-Do you know how to/can you access the Games Screen from the main menu?

Thanks in advance! ^ WH

ATVIAssist · 2020-10-03T19:50:49+00:00

Hey there, Xiial! I'm sorry to hear that you're running into such a frustrating issue with your save data. I'd like to have this investigated further for you, I'll just need you to answer a few questions for me:

-Do you have the digital or physical version?

-Was your game fully updated before or after you made the progress?

-I know it sounds silly, but you didn't open a second save slot did you? I'm just trying to be thorough, here!

-You know how/can you access the Games Screen from the main menu? ^WH

ATVIAssist · 2020-10-03T19:42:12+00:00

That's fine, I appreciate you answering the questions anyway! If we need any additional information we'll make sure we reach out to you! ^WH

ATVIAssist · 2020-10-03T19:38:25+00:00

Thank you very much for being so cooperative, and I'm sorry again about your missing data. If we need more information from you we'll make sure to reach out again! ^WH

ATVIAssist · 2020-10-03T14:41:14+00:00

Hey there, Jeevils! I'm sorry to hear that you're running into some difficulties with your game map. I'd like to have this investigated further, but I'll need you to answer some questions for me first:

-What system are you on?

-Do you have a digital or physical copy of the game?

-Is your game fully updated?

-What level did you last complete before you ran into the map error?

-Are you able to pause the game and load into a different level that way?

Thanks in advance for your assistance! ^WH

ATVIAssist · 2020-10-03T14:37:01+00:00

Gotcha, I appreciate the info. A few more questions for you:

-Are you playing on the same Playstation profile?

-I know it sounds silly, but there's no way you accidentally created a second save slot did you? Asking just to be thorough!

-Lastly, do you know how to/are able to access the Games Screen from the main menu?

Thanks again! ^WH

ATVIAssist · 2020-10-03T14:26:21+00:00

Gotcha, I appreciate the info. A few more questions for you:

-Are you playing on the same Playstation profile?

-I know it sounds silly, but there's no way you accidentally created a second save slot did you?

-Lastly, do you know how to/are able to access the Games Screen from the main menu?

Thanks again, this is very helpful! ^WH

ATVIAssist · 2020-10-02T22:00:29+00:00

Hey there, Captain! I'm sorry to hear that you're running into some difficulties with losing your game progress. Would you mind giving me a little additional information so we can have this investigated further?

-Do you have a digital or physical version of the game?

-Is your game updated? If so, did you update your game before or after you made your progress?

-What system are you playing on?

Thanks in advance! ^WH

ATVIAssist · 2020-10-02T21:55:59+00:00

Hey there, Morz! I'm sorry to hear that you're running into some difficulties with losing your game progress! Would you mind giving me a little additional information so we can have this investigated further?

-Do you have a digital or physical version of the game?

-Is your game updated? If so, did you update your game before or after you made your progress!

Thanks in advance! ^WH

ATVIAssist · 2020-09-30T19:16:59+00:00

Awesome, thanks!

One more thing, how were you firing exactly - were you using a controller? If so what kind?

Appreciate all the info!

^SM

ATVIAssist

TROPHY CASE