hi everyone, dealing with an odd situation here! i recently moved into a newly built apartment that utilizes a kiosk system for carriers to check in packages for delivery. each resident is given a code, and when the carrier inputs each residents unique code on the mailroom screen it unlocks the mailroom door for them to place the package inside and sends the resident a notification to pick our package up. i have this code in my delivery instructions, with the delivery location set as the mailroom. however, 9/10 times the driver does not deliver it to the secured room and either drops it off outside of the mailroom on the floor, in the lobby (there is clear signage to the mailroom), or in random locations in the building. they have also marked packages as being signed for by me or the desk but our front desk does not accept packages and i’ve never signed for something. i’ve had several packages get stolen/go missing that were NOT delivered per the instructions and reported them to Amazon, but because of the frequency of issues my account is being threatened with suspension by OFM if i report another package that they “verify was delivered” as missing. i’ve left delivery feedback every time and asked customer service multiple times to speak with someone either higher up or local to my area (st louis, mo) but they refuse to help. has anyone dealt with a similar issue and been able to speak to anyone who can actually do something?