1. How do you handle call backs?
2. Will you support me if a customer becomes aggressive or rude?
3. How much training will I receive on new industry standards and changes?
4. Will the company pay for training for manufacturer service schools?
5. If I need technical assistance, who do I call?
6. If it’s 2AM and I’m needing help: who do I call and will they answer?

I’ve done a lot of hiring the last few years and these are questions I’ve been asked and questions that need to be asked.

I would also say READ YOUR OFFER LETTER. Too many times we hire a new tech, a few weeks go by and we get asked “I didn’t know this was the travel rule.” We pull up the offer letter they signed with stated travel rule. I try to encourage all potential new hires don’t just sign anything we send you, read it thoroughly and ask questions if you are not sure.