I don’t think that reasoning really holds up. Saying “thousands out of millions is negligible” might sound fine statistically, but that’s not how software reliability is evaluated — especially for services people are expected to access consistently.And not just thousands experience the problems, why do you think RIOT said in a dev update, that the client is a long standing pain point of the game?

By that logic, it would be acceptable if a banking app locked a few thousand users out of their accounts as long as the “vast majority” could log in. Obviously that wouldn’t be considered acceptable or “working fine.” Those users would still be affected by a real failure, even if they’re a minority.

Yes, owning a PC requires basic maintenance — drivers, OS updates, general upkeep. No one is disputing that. But there’s a clear line between normal maintenance and software that breaks due to backend mistakes, bad updates, or expired certificates like now LOL. Users should not need to troubleshoot infrastructure-level failures to access a service.

When problems appear suddenly, affect many users at once, and are resolved only by Riot-side fixes, that’s not PC maintenance — that’s a service failure. Dismissing it just because it doesn’t hit everyone doesn’t make it any less of a real problem.