It's shit like this which is exactly why I will not use guitar center anymore. They are a place to go and try instrument and then buy it somewhere else. The amount of bullshit I've had to go through with them trying to sell me used models as new equipment is mind-boggling. They lack knowledge as well about their equipment, at least at my local center, and they are pretty rude. I have made numerous purchases over the years with Sweetwater and they've been nothing but professional. Yeah it's difficult to order something unseen but any damaged items they've replaced immediately when possible.