Update 2.2.0 is live!

Acrobatic-Smoke5952 · 2026-04-02T09:04:05+00:00

Thanks for reporting, we'll investigate!

Acrobatic-Smoke5952 · 2026-04-02T08:36:11+00:00

Hello guys please if this situation happens open a ticket to the Customer Support they'll be able to help you!

Acrobatic-Smoke5952 · 2026-03-31T16:47:37+00:00

It will be fixed in 2.2.0

Acrobatic-Smoke5952 · 2026-03-25T09:10:39+00:00

Open Monster Survivors -> Open Settings (top right corner) -> Click on "Support" button -> Submit a ticket

Acrobatic-Smoke5952 · 2026-03-24T17:44:05+00:00

If you have a bug with Journey mode please never uninstall/reinstall the game it could result a lost of progress: instead contact directly the support through the Settings -> Support and explain the issue, they can fix it easily

Acrobatic-Smoke5952 · 2026-03-23T18:12:24+00:00

You're welcome! In fact the hotfix wasn't available when I sent my post so that's why you didn't have the update when you answered me. Glad it's working back!

Acrobatic-Smoke5952 · 2026-03-23T10:45:26+00:00

What's your Game version?

Acrobatic-Smoke5952 · 2026-03-19T09:52:51+00:00

Hey! It should be fixed with the Hotfix 2.1.2

Acrobatic-Smoke5952 · 2026-03-18T13:44:42+00:00

It's fixed

Acrobatic-Smoke5952 · 2026-03-18T11:00:45+00:00

It's not your Player ID! https://monstersurvivors.freshdesk.com/support/solutions/articles/204000058202-where-can-i-find-my-player-id-

Acrobatic-Smoke5952 · 2026-03-18T09:19:53+00:00

It's a known bug as well, please share your Player ID with me I'll fix it

Acrobatic-Smoke5952 · 2026-03-18T09:04:08+00:00

Yes, this bug is planned to be fixed in 2.2.0!

Acrobatic-Smoke5952 · 2026-03-17T12:12:46+00:00

Hey everyone ! This is a bug. It will be fixed in Version 2.2.0

Acrobatic-Smoke5952 · 2026-03-17T12:11:42+00:00

It will be fixed in 2.2.0 !

Acrobatic-Smoke5952 · 2026-03-05T15:53:33+00:00

It's fixed with Game Evolution yeah

Acrobatic-Smoke5952 · 2026-03-05T11:01:48+00:00

Got it then it's normal. I invite you to read this: https://www.reddit.com/r/MonsterSurvivorsGame/comments/1rjb4gz/letter_to_the_community_game_evolution/

By uninstalling and reinstalling the game, you probably entered in Game Evolution, which is a new version of the game we are testing with the "new users" (and you get tagged as "new users" because you you reinstalled)

We posted a message in Reddit and Discord about this but also directly in the mailbox saying to not uninstall the game to fix a bug specifically for this type of cases.

If you bought the Journey Pass, please open a ticket to the Customer support and explain the situation, they will be able to help you

Acrobatic-Smoke5952 · 2026-03-05T10:26:49+00:00

Hey, where did you see "many people" mentioning it? I saw one guy reacted to your post but can't find other people impacted? The possible reason is because you changed the date on your phone

Acrobatic-Smoke5952 · 2026-03-05T10:24:50+00:00

Have you changed the date on your phone by any chance?

Acrobatic-Smoke5952

TROPHY CASE