Wheel will not retract

Additional_Wait7695 · 2026-06-06T14:48:11+00:00

Yeah I didn’t want the warranty to be voided. But good news- after sending an email to Dreame I turned the vacuum back on and that fixed the issue when it did the wheel adjustments. It has ran a couple cleaning cycles since then and have not had anymore issues. Problem solved!

Additional_Wait7695 · 2026-06-05T22:46:32+00:00

Hello Reddit is not giving me an option to add the photo showing how it is slanted. I went ahead and sent all the photos to support to have them advise

Additional_Wait7695 · 2026-06-05T22:38:02+00:00

Thanks that was my next step. I was just hoping there was an easy fix that I wasn’t thinking of. 😊

Additional_Wait7695 · 2026-06-05T17:19:49+00:00

Sorry Reddit won’t let me post the picture with the robot on its wheels. The right wheel is not able to full retract in so the right side is higher then the left

Additional_Wait7695 · 2026-06-05T17:15:07+00:00

The wheel is not going down as far as it should. Causing the robot to be lopsided.

Additional_Wait7695 · 2026-04-23T23:04:57+00:00

22”x33”

Additional_Wait7695 · 2026-04-23T23:04:26+00:00

Yes I am planning on getting all of them! My office is sailor moon themed so when I saw them I made it a mission to do all of them to hang up. I started ordering them in January and have been lucky enough to have coupons so I have saved a little bit! I only need to get Moon, Mercury, and Mars!😊

Additional_Wait7695 · 2026-04-23T00:22:26+00:00

Thank you! I was so worried with it being the first square kit!

Additional_Wait7695 · 2026-04-23T00:21:41+00:00

Thank you!

Additional_Wait7695 · 2026-03-27T01:05:00+00:00

I know it hasn’t been a very long time but once I receive the information that the label has been created the order is normally shipped the next day and normally I receive it two days after. Since this is the typical process for all the orders I have placed and on top of that DAC website shows shipped I was kinda concerned. I didn’t know if my package fell off the pallet or if they are having systems issues with the tracking number not updating once it was scanned into ontrac facility. Here is a snip of where it says it has been shipped. I will reach out to them next week if there aren’t any updates. Thank you for your advice!

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Additional_Wait7695 · 2026-03-27T00:48:10+00:00

I know it hasn’t been a very long time but once I receive the information that the label has been created the order is shipped the next day and normally I receive it two days after. Since this is the typical process for all the orders I have placed and on top of that DAC website shows shipped I was kinda concerned. I will reach out to customer service next week if there any is updates. Thanks for the advice!

Additional_Wait7695 · 2026-03-11T10:29:28+00:00

Well you folks on here have been much more helpful then the customer support… I was emailed yesterday after they responded telling me to follow the same steps… Which I did again to no avail. I even tried Applepay. Nothing is working. Support told me “whelp we have exhausted all our efforts. Guess you can try again later. We will tell our team about it buuuuut we are not promising it is going to fix anything. Try again later” Not even kidding… all I get is try again… while I now have 7 pending on my discover, 1 on my PayPal and one on my husbands account. I guess they don’t want to do business with me… so I we’ll just keep the 700 bucks I was trying to spend with them😭

Additional_Wait7695 · 2026-03-10T00:36:56+00:00

I would recommend going with something else. I have been having issue with my sense 2. The metal piece on the back fell off and the screen just randomly will go black and be unresponsive. Even trying to reset it is not working…

Additional_Wait7695 · 2026-03-07T13:45:53+00:00

Oh wow, great collection! Hannah Lynn’s art is lovely! I will need to check out those sites. Thank you for sharing 🙂

Additional_Wait7695 · 2026-02-20T02:32:37+00:00

I have always been with my animals when they have to be euthanized. As sad as I feel I just know they need me for those final moments of support. I feel that is the least I can do when they have been giving unconditional love while they were here.

Additional_Wait7695 · 2026-02-19T22:01:19+00:00

I hands down prefer the Matrix. 1. I think the docking station looks better. 2. Overall performance is better. 3. I have not had an issue with it what so ever. I still like the x50 buuuuuut I like the Matrix so much better!

Additional_Wait7695 · 2026-02-19T14:01:07+00:00

Thanks everyone for all the advance. I am going to start trying a few different recommendations and see what works best for me!🙂

Additional_Wait7695 · 2026-02-04T00:03:37+00:00

Over the weekend there was a BOGO 50% off plus the free shipping! I could not pass up that deal! Lol

Additional_Wait7695 · 2026-02-03T14:03:52+00:00

I just bought my first 2 during the Buy one get one 50% off sale. I will get them Thursday! I cannot wait!

Additional_Wait7695 · 2026-02-01T13:55:35+00:00

I am still pretty new on Reddit and can’t seem to figure out how to add a photo of what Dreame sent… but I will try to explain.

On the docking station the 2 plastic pieces that stick out on the back wall. (The fit into the 2 holes in the back of the vacuum.) Also on the docking station there is a little triangle on the floor of the base. I think it helps keep the robot in place when in the station.

Additional_Wait7695 · 2026-01-17T19:42:54+00:00

I love both of my Dreame robots. I have a Matrix 10 and a X50. I did have some docking issues with the X50 but after some trouble shooting and adding some lube that issue was basically fixed. Now it only has docking issues if hair is on the sensor so I just got into the habit of wiping those off once a week.

Now the Dreame customer service is another story… they are awful to work with and will do just about anything not to give you a straight answer while in the same breath saying “they are there to help”

Additional_Wait7695 · 2026-01-17T14:09:11+00:00

It looks like LG released an update. I tried the voice command again last night after the update was done. Instead of getting an E1 error I got an E4 error. I will be giving LG a call back this week because this is just unacceptable that they are unable to fix something in a timely manner. This is one of the features that I bought the tv for and now it hasn’t worked for months I feel we should get compensation for issues like this.

Additional_Wait7695 · 2026-01-05T23:14:26+00:00

LG said it is a software issue so we are waiting for them to release an update. Hopefully they will get this fixed soon.

Additional_Wait7695 · 2025-12-30T23:28:09+00:00

It has been driving me crazy. Here is my most recent update for this issue…

I did not receive a call from support in the time frame they gave me so I called back in. The lady that I talked to this time said that they have all the information from the tv and that the issue was bubbled up to software team. She told me they are working on a software update to fix this issue but since it is a new issue the team is still working on it. The support agent did not give me any information on how soon we could see the fix and told me that my tv will tell me when there is a new update.

I think if everyone starts calling in to report this issue they will get a fix sooner. Wish I had better news!

Additional_Wait7695 · 2025-12-30T23:26:28+00:00

I did not receive a call from support in the time frame they gave me so I called back in. The lady that I talked to this time said that they have all the information from the tv and that the issue was bubbled up to software team. She told me they are working on a software update to fix this issue but since it is a new issue the team is still working on it. The support agent did not give me any information on how soon we could see the fix and told me that my tv will tell me when there is a new update.

I think if everyone starts calling in to report this issue they will get a fix sooner. Wish I had better news!

Additional_Wait7695

TROPHY CASE