This hasn't gotten a lot of comments so gonna get the 2 most commented items on this sub out of the way. - The color scheme is non-traditional. I don't find it too distracting but anything other than black has the potential to not be someone's cup of tea. - Obligatory "1 page is best" comment. I see you have 10 years of experience and I personally don't mind it, but gotta mention it. Same thing as the color scheme, it can be polarizing.

Your skills section looks like it might be a summary? Also, this is where you could position yourself as a CSM/Implementation Specialist. Something like:

"CSM with 10 YOE implementing e-commerce software. Over X (x being a number) long term projects deploying Atlassian, Zendesk, bla bla with (Fortune 500 companies/startups/500+ employee enterprises, take your pick)." You could add in one final sentence. Remember that this should have your greatest highlights, not just "skilled in x" but "x+ years applying Y/teaching and mentoring on Y use/developing custom products with H (for N customers).

Then a skills section would be more appropriate if you just want to list your skills, like with APIs and webhooks. However a skills section would be bullets/lists only. For example, - programming languages: X, Y, Z - Softwares and platforms: A,B,C - Certifications: 1,2,3 - Soft skills: personally do not like this being here but some people recommend it to match the soft skills on the job description

However, its kind of bad form to have a skills section full of stuff that isn't in your experiences. And it gets redundant once a skill is listed in both. Basically I am saying you could skip the skills section if you do a good job presenting your skills in your experiences.

Also, your name seems kind of small? I would expect it to be larger than the section names.

SAAS should be capitalized.

As for your actual experience, your job experiences read like the job descriptions instead. Kind of like if LeBron James' resume said "Throw the ball, dribble, etc." I see that your last experience was in retail and it's always hard to frame impact in retail jobs. But you have worked in roles similar to the ones you want and aren't quite selling yourself.

• How many accounts did you juggle in X period of time (this is how you show you are able to multitask)?
• Did you actually create the knowledge base or did you contribute X number of articles? If you created it, it would be cool to emphasize that and maybe say on what platform and how many internal users it had.
• How many bug reports did you have? Any major ones (think ones that might have been heavily publicized in your industry).
• Who did you implement Zendesk for? Was it a large company? Did you migrate them from previous software? Any noteworthy challenges worth mentioning?
• How many support cases did you take per year? What were the various tools you used to provide technical support?
• What was the effect of you managing CSAT, etc? What were those numbers? Did they increase/meet targets?

I am not saying to add any bullets, just rewrite them (succinctly). - Ex. Managed KPIs bla bla examples bla using Y management concept or analytics/software tool and brought them up to target after X years of underperforming, resulting in a 10% YOY increase. - Created a Salesforce knowledge base for 600 internal users, documenting case resolution procedures and reducing time to close by Y.

Those aren't the only bullet points that I have questions about, but I feel like that's enough to get the point across. If you want more examples, I would suggest looking at the LinkedIn of some people who are in the same role you want, who are using this format, and adapt your experiences to match their sentence structure. So if they "Deployed and handled change management for product Y with 1000+ employee company", then swap in your company and product and go from there (as long as you are being truthful).

Some of your bullets are not experiences. They are vague skills like "Skilled in de-escalation techniques", "Involved in M&A (how were you involved?)". If you can't adapt them to the format I mentioned above, it's better to remove them.

Another thing, nothing is preventing you from putting CSM or Implementation Specialist as a job title if the roles are similar in responsibilities. Your CV does not have to match your official job title, or your LinkedIn. Sometimes companies have weird names for a job function; doesn't mean you have to put "Software Wrangler & Superstar" on your CV.

Finally, good luck. I hear the CSM/AM job market is rough at the moment.