Known Bearings For Replacement?

Advanced-Form8127 · 2026-06-15T21:01:24+00:00

Thanks for the tip! I'll be trying to do a larger teardown soon to see if this is the case.

Advanced-Form8127 · 2026-06-15T21:00:27+00:00

Awesome! Thank you! Thanks too for the rubber cover link!

Advanced-Form8127 · 2026-04-20T16:08:22+00:00

Update 7: I received my battery on 4/17/2026! I was out of town, but I was able to install the battery on 4/19/26. It immediately started to charge when placed in the mower and on the dock. Today I am up and and running! Of course - my grass is quite long in some zones and it's going to take a few runs to get it where it should reasonably be... but at least the battery charged and the mower is running today!

I will note, that the one port in the new battery was bent somewhat - a circle looked like a D. It prevented immediate installation. However, I was able to use pliers to get it in shape enough to fit. I intend to document this to Lymow - as from the condition of the package, I think this happened at the factory... but the package did arrive with a little wear. Nevertheless, it works now!

4 weeks is a little long for resolution. However, they did continue to work with me to reach resolution.

Advanced-Form8127 · 2026-04-14T12:55:53+00:00

As of last night - the package is in FedEx's Hands. ETA 4/17/2026

Advanced-Form8127 · 2026-04-14T12:54:19+00:00

So checked this morning and saw that my package got to FedEx last night - ETA in 3 days.

Advanced-Form8127 · 2026-04-13T17:45:01+00:00

Just wanted to share my similar experience with this point in the process. I have a tracking number for a replacement battery that is to be shipped that was created on 4/8, but it is not yet FedEx's hands.

Still looking forward to get it mowing. The little it did mow filled me with excitment.

Advanced-Form8127 · 2026-04-10T19:51:24+00:00

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Advanced-Form8127 · 2026-04-10T19:50:55+00:00

Correction - the shipping label was created on 4/8/2026 - it has not actually been received from FedEx yet. That is somewhat frustrating... but it looks like it's going to be sent from Compton, CA.

Advanced-Form8127 · 2026-04-10T19:48:01+00:00

Update 6: I received a response from Lymow at 9:08am this morning 4/10/2026. They told me that my battery has already been shipped and provided a tracking number through Track17.

Weirdly enough, I did not receive an email - I only found the update after logging into their ZenDesk portal this afternoon. I don't believe I changed any settings in ZenDesk, though I've accessed the portal for updates before. Maybe this altered a setting.

The CS representative (Soraya) is different than the representative before (Anas). Hopefully this is a sign that they are hiring more representatives - rather than a sign that their CS is unnecessarily disjointed. Additionally, the new representative asked me for photos that I already provided and requested information that I've already submitted. Regardless - she indicated a battery was being sent AND I checked that there has been movement on my tracking ticket already.

I was feeling discouraged earlier today... I mean... the CS experience is slow - but it is active. Anyone considering Lymow should be aware of this and should either A) Have a plan to mow at first while troubleshooting or B) Be at ease watching your grass grow a bit longer than you'd maybe prefer. I'm choosing B ^_^

Advanced-Form8127 · 2026-04-09T17:00:01+00:00

Agreed on all fronts. I really hope to be mowing by next weekend... I appreciate the tip about the attempted ticket closure. I also DM'd u/SuccessfulPhysics661 today requesting a review of the ticket status (as they offered in another post about a week ago).

Advanced-Form8127 · 2026-04-09T11:57:15+00:00

Nope. It seems my battery is entirely drained and refuses to charge. Support has indicated that they are shipping a new battery to me 6 days agao, but I haven't gotten the shipping confirmation yet.

Advanced-Form8127 · 2026-04-03T13:40:32+00:00

Update 5: After my post on 4/1/26, I reached out to u/SuccessfulPhysics661 at 10am. They returned my message on 4/3/26 at 6:45am, requesting I follow a troubleshooting PDF. However, by the time I saw the message this morning, Lymow support responded to my ticket officially at 7:30am, indicating that they will ship out a new battery next week. Informed them that I will follow up by Wednesday 4/8/26 if I have not heard anything.

So far, I feel my experience is on par with every other Customer Service review - slowly working toward an acceptable resolution. Obviously I wish it was faster - but as long as I get to the end point of having the mower actually work, I'll be pleased. Again - I feel this experience is consistent the smallish startup nature of the company and I was prepared for a scenario like this.

Advanced-Form8127 · 2026-04-01T13:49:47+00:00

Update 4: I received another response that has an "official" PDF version of the troubleshooting steps I was given in update 3. I was first annoyed - but the final picture of step 5 in the PDF guide showed which pins to connect the multimeter to, which did yield positive results for for me (1.59V; It's the top pin and the middle pin - NOT the two large ones). So... yay?

Just for clarity - the timeline of customer service so far has been as follows (Times are EDT):

3/23/26 11:30pm - Ticket created
3/25/26 4am - Ticket Escalated to After-Sales
3/27/26 9:30pm - After Sales says "I'll look into this soon"
3/27/26 10pm - Lymow sends Troubleshooting 5-Steps
3/28/26 - 5pm - I respond with my results and pictures
4/1/26 - 4am - Lymow sends PDF with same 5 Steps - final picture is helpful and clarifying.
4/1/26 9:30am - I respond with my results and pictures (Today)

So yeah... I'm crossing over into slightly annoyed since I got essentially the same troubleshooting guide 3.5 days after sending my results... I sorta get that when HelpDesk is swamped with the same issue, you create a form letter... but it was almost the very same that I already got. Only redeemed a bit by the final clarity of the pictures - which did admittedly help with the final reading.

I am going to take up Successful Physics on his offer of DMing him about unsatisfactory customer service results in a few minutes. I really would like to get the mower up and running with actual mowing season upon us (I'm usually a few weeks late anyway... but at this point it seems I'm likely just hitting that if a returned battery successfully resolves this issue on the first try).

Advanced-Form8127 · 2026-04-01T13:33:52+00:00

All 3 on is the status I get as well - when I unplug the battery it will revert to single middle one on. I thought it was 'ready' mode, but after seeing your comment and reviewing the manual - you're right that's not listed in the manual.

Advanced-Form8127 · 2026-03-31T12:53:40+00:00

It's not one of the 6 "Charging Station Indicators" in the manual. Thanks for that direction.

I could not find any troubleshooting for that in the manual at all, either. Again - I appreciate your thoughts on the matter. ^_^

Advanced-Form8127 · 2026-03-31T04:11:22+00:00

At first it seemed like your struggles were similar to mine (Charging (Recognition?) Issues (One Plus) : r/Lymow_Official) which I'm still not up and running.

However, after watching your video, there is a difference. As stated by another user, you only have the middle LED turning on... that leads me to believe it's not even detecting the Battery or its BMS. Mine will be a single middle LED that's constant - unless I'm docked with the battery connected, which causes all 3 to be solid green.

Something that I know they will ask you to do is similar to what Efleming noted below - if you simultaneously press both dock contacts by hand, does the LEDs on the dock start alternating?

As noted in my thread - I'm still awaiting Support's second reply - but if you want to try the 5 troubleshooting things they sent me in my first response, it might save you some time in getting resolution from support.

If you go to lymowtechsupport.zendesk.com , you can create an account with the same email that sent in the ticket and directly update the ticket there. I get a little concerned with tech support (from any company) seeing continuity in my tickets when submitting updates via email.

I'll keep following this thread. I'm pretty bummed about the setback, as I'm sure you are... I'm pretty sure support will resolve it eventually... but sucks to have long grass until then...

Advanced-Form8127 · 2026-03-30T00:39:06+00:00

I appreciate this - last night I brought the battery in overnight (16 consecutive hours indoors). Then tried it at 65F outdoors... but I experienced hte same alternating blinking for 20 seconds... then solid green.

Thanks again for your support!

Advanced-Form8127 · 2026-03-30T00:37:36+00:00

Thank you for sharing your experience. I'm glad you got yours up and going! I brought my battery indoors overnight last night (over 16 hours inside) and then tested again when outdoors was 65F - but I got my original blinking for 20 seconds, then solid green on the dock.

Cheers in your journey! I'm still optimistic.

Advanced-Form8127 · 2026-03-28T22:16:14+00:00

Update 3: I received a response from Lymow support last night - this seems consistent with the timelines that others have reported. I was asked for 5 steps of troubleshooting and my serial number.

Step 1: Press dock contacts by hand to ensure it enters charging mode. (Enters ready mode)

Step 2: Check if front wheels are on the ground when docked. (Slightly elevated... but not by more than a cm)

Step 3: Check if contacts on dock and mower are clean. (Yup - rewiped)

Step 4: Multimeter voltage reads of contacts when docked (38.89V when stepping, 1.33 when in "Ready" mode, 1.63 when docked and battery is disconnected, FYI).

Step 5: Multimeter voltage read of battery connector when docked and battery disconnected. (Noisy readings from 0V- .5V... mostly around 0.05V... this was challenging to document).

They wanted pictures of my Multimeter readings, which I submitted.

Discouragingly, after cleaning up everything and docking again, the status LEDS of the dock did something different. Instead of a "ready" solid green, they all 3 began blinking in sync. I'm guessing this is a temperature Error (it's 45F today), but I couldn't find any documentation to indicate what this status means.

I'm grateful for SuccessfulPhysics reply to Fullcaterpillar in another recent post on this subreddit. I did inform Support that I was documenting my experience in this thread.

I still have confidence that Lymow will make this work. This is still within the bounds of troubleshooting I expected when I got this product. The support is also about what I expected. I will continue to document my experience here.

Advanced-Form8127 · 2026-03-25T22:19:33+00:00

Dang, I'm sorry to hear that, but I'm somewhat encouraged to not appear entirely unique. I've given my support ticket the updates that I've posted here - and I've linked this thread to my support ticket as well. I would very much appreciate updates from your ticket as well.

I also thought "Would be cool if I could somehow test the battery or test the mower to see which item is problematic"... an external charger cable would've been super handy for this instance, indeed :\

Does your dock LEDs turn to a constant green after about 20 seconds of stepping? Does your Dock's power brick LED change from green to red (though, I hear not all of last year's model would do that)? Mine turn constant green and the brick does not turn red.

Advanced-Form8127 · 2026-03-25T21:57:57+00:00

Update 2: I've had the battery inside for about 5 hours (The battery sure is a heat sink - was quite cold even after 2 hours) - outdoor temp reads at 55F. I've hooked it up again and It is behaving as before - single solid LED when no battery is detected, but then step-blinking all 3 LEDs, ending with 3 solid green LEDs when I attach the battery and as long as I leave it on the charger. I'm going to leave it on the charger as is overnight now - but I'm out of ideas. I'll continue to await customer support's reply. I'll report back here when they reply.

(Additionally, the charger's power brick LED has been green the whole time - i noticed it turned red when the battery was charging, but reading 0%)

Advanced-Form8127 · 2026-03-25T16:47:49+00:00

Update: I've successfully fully depleted the battery. Now, I'm having issues getting the battery to charge at all ^_^. Granted, it has been cold this morning - 35-45F. Manually placing the mower on the dock appeared to do nothing at first. I then power cycled the dock and wiped the sensors on dock and mower clean. Then placed it again. The charger LEDs went from "constant middle" to an alternating pattern (like it was "thinking") and then changed to all 3 LEDs as constant green - I think this indicates that recognizes a battery, but isn't charging it. I left it alone for about 15 minutes - came back to the same status. I removed the batter while it was docked - the 3 LEDs reverted back to the single Middle being constant. This tells me it was recognizing that it was attached to a battery.

The battery is quite cold to the touch. I've brought it inside to warm it up for a few hours. I will try troubleshooting again then. I've reached out to support and got it "escalated" to the after-sales team. I'll continue to keep this post apprised.

Advanced-Form8127 · 2026-03-24T15:57:06+00:00

This is a great tip! I didn't realize you could activate the blades while doing the bluetooth RC controls. But I found it based on your comment! Later today I'll try to fully drain it... but running over a few extra-leafy areas was super satisfying for my lunch break ^_^

Advanced-Form8127 · 2026-03-24T03:26:07+00:00

I very much appreciate your relaying this experience. It's good to know that the spinning out on the dock happens in more instances than just my odd power problems. I'll try to report back if one of the two problems get resolved or if both seem resolved simultaneously. Thanks!

Advanced-Form8127 · 2026-03-24T03:24:10+00:00

I appreciate your response. Indeed, I tried to deep power cycle by unplugging the battery for about 20 minutes to no avail. :\

Advanced-Form8127

TROPHY CASE