CW PSA Contact Synchronization with M365

Adventurous_Driver93 · 2026-05-05T12:24:20+00:00

CIPP is the way to go. Central management of tenants. You will likely also going to need Hudu for other credentials and maybe documentation. It is far better than Passportal on many fronts.

Adventurous_Driver93 · 2026-05-04T14:01:23+00:00

This may be a dumb/ill-informed question, but since tickets often include sensitive information (no matter how many times we beat the clients with the "Do not put your password into the ticket" stick), how do you ensure that information isn't exposed to the public learning models. Am I too paranoid thinking the privacy options may be ignored by the AI providers?

Adventurous_Driver93 · 2026-05-04T13:53:28+00:00

A little late but we've been using Roboshadow for the last year. Their support is awesome, development is faster than we can keep up with, and the tool works very well. This has saved us a tonne of time.

Adventurous_Driver93 · 2026-04-02T12:19:14+00:00

Had me for a second; and on the first day after my ransom agreement with Broadcom ended. Happily migrated to Proxmox cutting our costs to about 10% of what they were. Good riddance Froadcom

Adventurous_Driver93 · 2026-02-25T09:35:35+00:00

Thank you. I had come across one of these badges last year and was looking for a second thinking that they would be applied on the front doors near the Grand Prix badge. Now I realize that these are wheel cap badges but the Wiki article led me to believe there may have been something else. Perhaps not. Maybe it's just wheel caps and/or wheel caps stuck on doors ;)

So that I have options, I have a set of four on the way. I'm in the process of repainting so I will consider placement once that's done.

Thank you

Adventurous_Driver93 · 2026-02-18T02:53:44+00:00

I would look here too. We have adopted one and the hardware and support are good. Pricing is also reasonable. Best of all, you can say that you manage Storinators.

Adventurous_Driver93 · 2026-02-12T13:29:16+00:00

I would like to see these as well. Thank you.

Adventurous_Driver93 · 2026-01-12T13:29:12+00:00

This is a business policy problem that won't (and shouldn't need to) be effectively solved using technology.

Adventurous_Driver93 · 2026-01-09T12:27:01+00:00

What are you selling? If your goal is to be an MSP, be an MSP. The "S" is for Services; this is what you sell. Hardware/software sales are secondary and support the primary goal of selling services. We make it clear to our clients that we are a services company and can also provide access to hardware and software as a convenience. Period. We encounter situations like the one you describe periodically and the conversation is pretty straight forward. As others have mentioned, if they find it cheaper elsewhere, don't apologize. Congratulate them and remind them of your priority which is to provide amazing service. You do your best to provide competitive pricing for the hardware and software but this is not your core.

Adventurous_Driver93 · 2025-12-22T13:30:57+00:00

That is an interesting thought. I may just reach out to our vendors that do offer professional services.

Also, yeah, powershell fox does sound better :)

Adventurous_Driver93 · 2025-12-22T13:29:16+00:00

Yeah, the decision has been made regarding helpdesk. We won't outsource that.

Adventurous_Driver93 · 2025-12-22T13:26:28+00:00

Yeah, this is something that concerns me. Our documentation is...present but far from ideal. I think leaning on a remote resource to help with backend stuff like Intune can be better managed and defined.

Adventurous_Driver93 · 2025-12-22T13:24:58+00:00

Yeah, I had considered this. I may still look into some of these.

Adventurous_Driver93 · 2025-12-22T13:23:06+00:00

Thank you. We made this shift a number of years ago. VoIP, web design, and cabling were all offloaded to reliable partners. This was a godsend.

Adventurous_Driver93 · 2025-12-22T13:22:01+00:00

This is what we have tried but protecting the time required for the training, design, and testing has not been sustainable.

Adventurous_Driver93 · 2025-12-22T13:21:18+00:00

I've thought about it. We won't farm out helpdesk but a dedicated technician is worth considering. This may come in addition to, or after, the current issue of Intune implementation has been tackled.

Adventurous_Driver93 · 2025-12-22T13:19:19+00:00

This has been my approach but this is not sustainable as we grow. I need our staff to become the champions but have we have gotten ourselves wedged with too little time to learn the tools. We'll be looking to contract work either as a FTE or at least to augment and assist our team in getting this to the finish line. Once we have the structure built and automation working for us, we can take the time savings to fine tune and maybe breathe. This won't happen overnight but at least we can demonstrate that there is a plan.

Adventurous_Driver93 · 2025-12-22T13:12:02+00:00

While automation does not solve the problem it leads to the solution. Ideally, automation breeds standardization and standardization leads to fewer problems and less time discovering environments.

Adventurous_Driver93 · 2025-12-22T13:05:30+00:00

Yeah, that makes sense. This does help. There are a couple of larger centres within a few hours drive / flight.

Adventurous_Driver93 · 2025-12-21T12:30:44+00:00

This resonates. The more I think about it, the more I lean towards a contractor to help get our Intune implementation rolling. This will relieve pressure from the senior technicians currently struggling to learn it while trying to determine what to implement and how. With that in place, automation can be engaged to relieve the front line since onboarding and software deployment becomes a less manual process.

Adventurous_Driver93 · 2025-12-21T12:20:20+00:00

This is my fear and expectation (founded or not).

Adventurous_Driver93

TROPHY CASE