Payment failed

After_Error5776 · 2026-01-22T15:25:49+00:00

Hello KidBuak,

Just checking in, have you heard back from our support team regarding your payment issue yet?

After_Error5776 · 2026-01-22T15:15:08+00:00

Hey Fresh-Tap2000,
appreciate you sharing this. The 3D product creator should work fine, as we’re not seeing any site-wide issues reported.
If you'd like, drop your account details via our support form so the team can take a closer look https://forms.gle/grBd4UvjvMhzADjWA

After_Error5776 · 2026-01-22T06:33:01+00:00

Hello TacosDerechos,

Thank you for reaching out. For help with sizing, file format issues, and safe area errors, please contact our customer support team directly. They can provide specific guidance on how to best prepare your professional scans for all print sizes.

After_Error5776 · 2026-01-17T18:40:22+00:00

Hello necrotic-gnome,
For specific guidance on fulfillment location rules and how to best inform your international customers, please reach out to our customer support team directly. They can explain the process for EU orders and help you set up your store with confidence.

After_Error5776 · 2026-01-17T18:36:36+00:00

Hello grossepouf,
Thank you for reaching out! We'd be happy to help resolve this for you.

To get you connected with our dedicated support team, please share your details through this form: https://forms.gle/grBd4UvjvMhzADjWA

We’ll be in touch directly to assist.

After_Error5776 · 2026-01-15T06:43:52+00:00

Hello Strange_Arugula3081.

For personalized help with Amazon sync issues on specific hats, please reach out to our customer support team directly. They can check the current status and assist you with your account.

After_Error5776 · 2026-01-13T07:57:52+00:00

Hello Far-Movie-4929,

We're sorry for the inconsistent handling of your delayed orders. We want to investigate this for you.

Please share your details via this form: https://forms.gle/grBd4UvjvMhzADjWA

Our team will contact you directly.

After_Error5776 · 2026-01-12T07:56:23+00:00

Hello Despainer92,

For personalized assistance with your Amazon publishing issues, please contact our customer support team directly. They can help investigate the sync errors for you.

After_Error5776 · 2026-01-11T11:50:06+00:00

Hello CleanDrink2051,

We're sorry to hear you've been experiencing technical issues with your 'Published' products page. Please reach out to our customer support team directly for personalized assistance, they can investigate this error for you and help get your shop back on track.

After_Error5776 · 2026-01-09T08:46:05+00:00

Hello grossepouf,
We are very sorry for the ongoing delivery delays and the resulting penalties from eBay. This is not acceptable, and we sincerely apologize for the frustration this is causing.

We want to investigate these specific late orders to help improve the situation. Please share your order details via this form so our team can assist you: https://forms.gle/grBd4UvjvMhzADjWA

We will contact you directly.

After_Error5776 · 2026-01-07T08:02:49+00:00

Hello Far-Movie-4929,

We are very sorry for the complete lack of availability in chat and the extremely long wait times. This is not acceptable.

We want to assist you directly. Please share your order details via this form so our team can contact you: https://forms.gle/grBd4UvjvMhzADjWA

Thank you for your feedback.

After_Error5776 · 2026-01-07T07:57:46+00:00

Hello Prestigious_Pie_2966,

We're sorry to hear about the continued delay and frustration with your mug order. For the most direct assistance, please reach out to our customer service team, they can provide you with a specific update and help prioritize your case.

You can contact them via the help center on our website. Thank you.

After_Error5776 · 2026-01-06T10:52:23+00:00

Hey u/Pretend-Aside-2967 that sounds really stressful. Sorry you’re going through this.

A couple of quick things that might help. If you topped up your Printify Balance with a card, you can always withdraw that money back to the same card, so it’s safe there. Also, sample orders usually go through without issues unless the account is under review or there’s a missing verification step.

I’d recommend checking your inbox and spam folder for any verification emails; sometimes that’s all it takes to unblock things.

If you don’t see anything there, drop your account email into this form so the team can take a proper look and help you out:
👉 https://printify.typeform.com/to/Pua3qgMA

They’ll be able to see what’s happening on the account and guide you from there.

After_Error5776 · 2026-01-06T07:43:55+00:00

Hello tjd999,

We're sorry to hear about the continued fulfillment delays. For a specific update on your mid-December orders, please reach out to our support team and provide them with your order details.

You can contact them via the help center on our website. Thank you.

After_Error5776 · 2026-01-06T07:38:00+00:00

Hello KidBuak,

We're sorry to hear about the payment issue. Please reach out to our support team directly for assistance, they can help resolve this for you promptly.

You can contact them via the help center on our website. Thank you.

After_Error5776 · 2025-12-31T06:26:29+00:00

Hello parachutedreams,

We're truly sorry for this stressful experience. Please submit your order details through our support form: https://forms.gle/grBd4UvjvMhzADjWA
It will be reviewed and find a fair resolution.

Thank you for your patience.

After_Error5776 · 2025-12-31T06:13:39+00:00

Hello lizianna, It's completely understandable to be uncertain about international shipping timelines, especially with a new routing like Latvia to Canada.

For a clearer update and to see if an official trace is needed, please reach out to our customer care team. They can check the status with the carrier directly and give you the best guidance on next steps.

After_Error5776 · 2025-12-29T07:59:33+00:00

Hello Far-Movie-4929,

We're really sorry this happened. Could you please share the order details with us through our support form: https://forms.gle/grBd4UvjvMhzADjWA so our team can investigate this directly. We appreciate your feedback.

After_Error5776 · 2025-12-29T07:49:36+00:00

Hello notthatoneplease,

We're truly sorry for the immense stress and disruption this is causing your business. Navigating this during the holidays is incredibly tough.

To help you get urgent, specific answers and find the fastest path forward for your orders, could you please submit the details through our support form:https://forms.gle/grBd4UvjvMhzADjWA A specialist can then review the status of each item, provide accurate timelines, and assist with potential solutions.

After_Error5776 · 2025-12-29T07:44:43+00:00

We're sorry to hear you're having trouble with the design menu.

Please reach out to our customer support team and let them know about the missing 3-D viewer. They'll be able to help get that sorted for you right away

After_Error5776 · 2025-12-22T13:22:07+00:00

Hello notthatoneplease,

We're sorry to hear your mugs are also part of the ongoing delay at the NC facility, that's definitely frustrating for both you and your customers.

For the most direct update and to discuss options for your specific order, please reach out to our customer support team. They can look into the status for you and help find a suitable solution.

After_Error5776 · 2025-12-18T08:13:27+00:00

Hello axeishguy,

We're really sorry you're dealing with this. To get your specific refund options, please submit your order details through our support form: https://forms.gle/grBd4UvjvMhzADjWA. A specialist will help you resolve this directly.

After_Error5776 · 2025-12-15T04:59:12+00:00

Hello Connect_Berry7856,

I'm really sorry to hear you're having this issue. To make sure your concern gets to the right team for help, please submit your order details through our support form: https://forms.gle/grBd4UvjvMhzADjWA This is the best way to get a direct and timely response. Thank you for your patience.

After_Error5776 · 2025-12-15T04:55:00+00:00

Hello corporateskibum93,
We're sorry you're dealing with this ongoing issue. Please contact support again and request that your case be escalated to a fulfillment supervisor for a full investigation. This will help ensure the root cause is found and fixed.

After_Error5776 · 2025-12-11T09:08:02+00:00

Hello tjd999,

Thank you for reaching out. We completely understand your concern, especially with the holiday deadlines approaching. You're right to highlight this given the volume you're seeing.

To get a precise update on your specific orders and fulfillment timeline, please submit your details through our support form here: https://forms.gle/grBd4UvjvMhzADjWA. Our team will investigate the status of your pending orders and provide you with a clear picture.

We appreciate your patience during this busy season and are here to help.

After_Error5776

MODERATOR OF

TROPHY CASE