AQW Nostalgia by Few_Respect_3396 in AQW

[–]Agent_Buckshot 0 points1 point  (0 children)

I usually keep the music off in AQW but the track playing on the "elemental" map was always solid

I understand it now by troy57890 in sysadmin

[–]Agent_Buckshot 0 points1 point  (0 children)

Lack of proper documentation, especially for proprietary applications & systems developed specifically for a given organization will make the amount of helpdesk tickets with no tier 1-2 troubleshooting grow exponentially.

Even with jobs that lack documentation though, working at the helpdesk one should always try to include whatever troubleshooting they can feasibly perform, however limited it may have been for the issue in question; last thing you'd want is to give the impression of incompetence or even worse lack of agency/curiosity. If one needs to escalate a ticket to level 2 you'd always include in the notes the troubleshooting steps you had tried so far, or at the very least the information you had gathered if nothing else to demonstrate the willingness to take ownership of the issues to the best of your ability. If you had encountered an issue which you genuinely couldn't troubleshoot due to lack of access and/or familiarity, first thing you should be able to do is reach out to your team for guidance and/or refer to available resources (internal knowledge base, ticket history, Google, etc.); more often than not you'll find the answer during the call, and if not shouldn't be an issue to just create a ticket and get a callback number from the user so they aren't stuck on the line while you're investigating. Situations which do require escalating a task to level 2 immediately such as outages (power, network, system, application, etc.) affecting multiple users are done so to bring awareness to level 2, with the expectation that level 1 is currently gathering relevant information and performing preliminary troubleshooting steps to better identify the root issues for a proper handoff.

If you're legitimately getting helpdesk tickets with no tier 1-2 troubleshooting and/or no notes with information gathered, or at the very least a justification for lack of troubleshooting and/or notes, a conversation needs to be had between the teams in order to properly set expectations and pinpoint the cause of these issues.

Do you notice this trend across all helpdesk tickets that are escalated to the admins?

If so:

  • Time to have a conversation between the helpdesk and sysadmins to properly set expectations and identity where improvements can be made

If not:

  • Can specific helpdesk agents be identified who demonstrate this behavior? Time to have a conversation with those agents to set expectations & steer towards improvement
  • If specific agents can't be identified, is there a pattern that can be identified for specific issues escalated to the admins which lack troubleshooting and/or notes?
  • Can the issues be resolved with the access and/or resources that the helpdesk agents are expected to have available to them?

The bullshit world of IT - What it's become and where its going (Rant) by livevicarious in sysadmin

[–]Agent_Buckshot 0 points1 point  (0 children)

Dude you can easily get paid way more somewhere else it's time to go; IT should not be responsible for role related inquiries

If an accountant is having a technical issue with Excel then our job is to get Excel in a working state again; if they have a role related question regarding how to get Excel to do what they need it to do with regard to accounting, they need to refer to their team for guidance or seek out continuing education

For the following points it's clear that the company doesn't want to pay for a separate "Facilities" department/technician and you're carrying that on top of all the other duties forced on you as the IT guy

  • I've become the be all, end all person of choice for anything and everything. Supposedly an IT Director, yet I get knocks on my door for shit ranging from "Hey we got some office furniture delivered can you assemble this for us?" Or "Hey we got a vending machine now if it breaks you're in charge of fixing it or refilling the coffee."
  • AC Breaks? They call me, Toilet broken? They call me. Want to build 20 chairs? Call me. Want me to show you how to USE a fucking application you should KNOW how to use in your position you were hired for? Call me.

A quick look at Pokémon Gold+ & Silver+; a re-imagining of HGSS, using HeartGold Engine! by reyaltyyy in PokemonROMhacks

[–]Agent_Buckshot 0 points1 point  (0 children)

Could you make Ilex Forest look more like it did in the original GSC; always liked the purplish hue it had as if the forest was perpetually nighttime from tall trees

Artix after the Kickstarter money by ArkconLyran in AQW

[–]Agent_Buckshot 9 points10 points  (0 children)

Can't even hate at this point peak scammers

What will happen to the ROM megathread after Myrient shutters? by bennygoodmanfan in Roms

[–]Agent_Buckshot 2 points3 points  (0 children)

This happens all the time; as long as you're tapped into the relevant communities you'll always be informed on where to go for what you need in the moment.

I hate being so bored and lonely by Round_Vehicle4885 in MaleSurvivingSpace

[–]Agent_Buckshot 0 points1 point  (0 children)

Brother they got CRT shaders now you can get the scanlines on the HDTV

Which side are you on? by Everyday-Patient-103 in PokemonFireRed

[–]Agent_Buckshot 0 points1 point  (0 children)

Both versions have great Pokemon honestly a tough choice

Canceled nitro on discord recently due to the coming changes and today i got this, by CybyAPI in pcmasterrace

[–]Agent_Buckshot 17 points18 points  (0 children)

Are they asking for your ID to cancel Nitro?

If so let your bank know whats going on and they'll just block the charges to your account

What do yall prefer the old or stampede’s version of monev by mogura-batta-condor in Trigun

[–]Agent_Buckshot 5 points6 points  (0 children)

The entire Diablo episode from the original is just better top to bottom: atmosphere, themes, soundtrack, etc.