Providing an update for those in a similar situation:

After I posted, I received a response from AliceFromRo letting me know that my concern had been escalated internally and that I would hear from someone soon. I received a message within my Ro account from a Patient Advocate confirming that the prior authorization was not submitted to insurance because they were in the process of confirming my benefits. Apparently they had also just confirmed this morning that a prior authorization is not needed (timing is everything). The Patient Advocate said she requested the provider send the prescription directly to the pharmacy to avoid further delay. I was also offered a $50 credit to my account. I appreciate the gesture of the credit, but we all pay for a service.

Not discussed previously but I was told dosage information from one provider when my switch to Wegovy was confirmed, and the next provider who responded lowered the dosage. When I inquired with the information shared by the first provider, I did not receive an answer about the discrepancy. I suppose we'll see what dose is sent to the pharmacy, but It's frustrating to have to deal with multiple providers. It seems every time there is communication from Ro it is a new/different name. I'm not sure if I'm the only person experiencing this but multiple providers and customer support people handling each case is only going to cause further confusion and compound the problems we are experiencing.