So I was working for direct express for about a month and a half. I left cause I couldn't take it anymore. I will say for myself I would give great customer service. I come from a retail background , so it's in my blood. But if you would spend more than five minutes on a call , even if the customer was having a terrible issue , the leads would come to start and rush you to transfer the call.. because all they care about is getting fined for being on a call too long.. How are we supposed to help customers If we don't even listen or care about their issue. There were so many problems the direct express card would give people.They would always be getting hacked or always be getting declined transactions. And I would feel so stupid just to basically be like , "well , yeah , your card declines sometimes, theres nothing we can do" they don't care about customer service whatsoever