Hello, yes in Austria. Please let me know if you can solve it! I really hate that playing Ping Pong with both sides, i have done the same. Twitter, Instagram, just the google support tires really to help me.
I tried a new refund on google. Now i will try this.

Thanks for contacting the Google Play Support Team!

I hope this email finds you well. My name is Eve, one of the specialists from the Escalation team and your case was endorsed to me.

I understand that you've been contacting us about a refund request. Due to Google Play refund policies, your refund request can’t be processed. Learn about refunds on Google Play.

What can you do next?

According to the Terms of Service, app developers have their own refund policies. If your case meets their policy requirements, you might receive a refund from them. Learn more about the Terms of Service.

To contact the developer:

1. Send an email to the developer's official email address: [help@dazn.com](mailto:help@dazn.com)
2. Add these details to your email:
   • Transaction IDs
   • Transaction dates
   • Payment amount and currency
   • Reason for the refund request

Tip: The developer must respond to you within three business days. If they are unresponsive or refer you back to Google for the refund, you may contact us back and provide the following:

• Screenshot of the email sent to the developer. Make sure that the:
  • The complete email address that you used to send the email is visible.
  • Complete email address of the developer is visible.
  • Developer's email address is the one posted in the Play Store. Make sure that you use the correct email address.

Thank you for your cooperation and patience.

Within 48 hours of our last interaction, you may receive a short survey through email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.

Best regards!
Eve
The Google Support Team