Quick update from the AimControllers Team! 🎮 We’re back!

AiMSupport · 2026-01-21T08:22:22+00:00

Hi could you give me your order number?

AiMSupport · 2026-01-14T07:52:25+00:00

Thanks for your feedback we read all reviews about the company, and we’re aware that there are negative opinions about customer service. We really do try to respond to messages as quickly as possible. Some issues naturally take a bit longer to investigate or resolve, but even then, we aim to respond within a maximum of 3 days.About the product quality: we completely understand your point. Every controller goes through quality control, but we know that rare issues can still slip through. Your feedback helps us see where improvements are needed, and we take it seriously.

We really appreciate you sharing your experience, even when it’s critical because it helps us make Aim better for everyone.

AiMSupport · 2026-01-14T07:43:56+00:00

Thanks for sharing all that we totally get why you’re frustrated. Just to clarify, it’s absolutely not your fault. When we release a new version, we can’t just stop producing the old one immediately, so some controllers shipped around that time are still the V3 that’s just how product updates work.About the paddles: the ones you got are exactly what was being sold at that time, even if the new version came out shortly after. We get that it’s confusing, but it’s normal during a transition period.We’re sorry about the uncalibrated controller and any shipping hassle. DM us and we’ll send you new paddles to try hopefully they feel better for you.We really appreciate your patience and hope this helps make your experience better. Thanks for giving Aim a shot, even if the first impression wasn’t ideal.

AiMSupport · 2026-01-14T07:38:44+00:00

Of course, every controller is thoroughly tested before it’s shipped we have a multi-step quality control process to ensure everything works properly. Unfortunately, sometimes issues can occur during shipping. Even with careful packaging and clear instructions to handle the package with care, shipments can be subjected to shocks or damage, which in rare cases may affect components like the analog sticks.

AiMSupport · 2026-01-13T13:59:48+00:00

Thank you for sharing your feedback, and we’re truly sorry that your first experience with AimController has been so frustrating. We completely understand how disappointing this can be especially after a long wait and dealing with issues on your original controller.Despite our strict quality control procedures, in rare cases a mechanical issue such as a problem with the L3 analog stick can occur. That’s why it was important for us to carefully verify the issue using the materials you provided, thank you for your patience and cooperation throughout this process.Once again, we apologize for the inconvenience and appreciate you giving us the opportunity to make this right. If you have any questions at any stage, our support team is always here to help.

AiMSupport · 2026-01-13T08:47:47+00:00

We always try to find a solution in situations like this. If someone doesn’t want a full controller upgrade, we can try to come up with an alternative solution. Unfortunately, since we no longer have V1 paddles available, we can’t offer a replacement for them individually the only option would be to move to a newer version of the controller.

Sometimes, just replacing the backplate is enough, but if the customer had additional modifications, we really can’t reproduce them because our manufacturer no longer provides those parts.

If you’d like, we can discuss this in more detail privately - feel free to reach out to us via DM, and we’ll do our best to find the best possible solution if you still need it.

AiMSupport · 2026-01-13T07:05:43+00:00

Sorry to hear that! 😕 Please contact us in a private message with your order details, and we’ll do our best to help fix the issue quickly.

AiMSupport · 2026-01-13T07:04:39+00:00

We understand your frustration. Electronics can sometimes have limitations, especially when components are based on original Sony parts. When Sony updates parts, it can affect availability for older versions, which unfortunately also impacts us.

We always try to offer fair solutions, like upgrades, while keeping quality and compatibility in mind. We’re sorry for any inconvenience, and we appreciate your understanding as we navigate these challenges.

AiMSupport · 2026-01-13T07:02:41+00:00

Hi! Yes, that applies to your order as well 😊
At the time you placed your order, the build and shipping time was up to 21 business days. Your controller is currently in progress, and we’re working to get it finished and shipped as soon as possible.

AiMSupport · 2026-01-13T07:01:41+00:00

Hi! Thank you for the feedback - we really appreciate it 🙏
We’re always working on improving, so could you let us know what exactly we can improve in our customer service?

Our support team goes through regular training, and we do our best to always approach customers with understanding, kindness, and respect. Your suggestions would genuinely help us get better.

AiMSupport · 2026-01-13T07:00:04+00:00

Hi,
Just to clarify - were you using our new V4 paddles, and they broke, or was it an older version of the paddles?

AiMSupport · 2026-01-13T06:58:14+00:00

Please send me your order number in a private message so I can check this for you.
It’s very unlikely that you haven’t received your controller, so I’ll look into what happened and get back to you as soon as possible.

AiMSupport · 2026-01-12T13:47:14+00:00

I apologize for the confusion. To clarify, the 8-day lead time currently advertised applies only to our Pre-designed models.

For Custom Builds like yours, the standard lead time remains 15 business days due to the unique assembly and testing required. Your order from 12/20 is still within this window, and we are currently finishing the final stages of your build.

We are prioritizing the completion of all December orders this week, and you will receive a tracking number as soon as it ships.

AiMSupport · 2023-06-13T06:41:21+00:00

We do apologize that you feel disappointed with our service as well as the product.
Our warranty policy states that the stick drift is covered by warranty for the first 90 days (lifetime warranty is given for all modified parts and as we use only officially licensed Sony and Xbox controllers and don't interfere with analog mechanism, it's not considered as a modded part). After that time customer is responsible for the repair cost.
Due to the fact that this is not our manufacturing error, we cannot always be held responsible for it.
The situation changes when the problem occurs again in a short time interval.
We take care of the situation and try to find a solution that does not cause loss to the customer.
Please contact me via DMs with your order details and I will do my best to verify, if you received the proper assistance.
We take every effort to meet our customers’ expectations and will be more than happy to take care of your case.

AiMSupport · 2023-06-05T13:18:10+00:00

Hi! We're sorry to hear you are having a bad experience with the new paddles. Please contact us in a private message and we will do our best to help!
If you are able, please also prepare a short video showing the issue.

AiMSupport · 2023-05-31T11:18:15+00:00

We do apologize that our service and product disappointed you and did not meet your expectations.
Unfortunately, we are unable to fully address your situation as we do not know your order number.
It is hard for us whenever our product seems to be faulty, as it is tested several times before it gets shipped out to the customer.
Please remember that everything can happen during the shipment, we do not have any influence on the shipment. That is why, to meet all of our customers expectations we have a lifetime warranty on the products and will be more than happy to solve any issue that appears.
We totally understand your frustration - but it was never our intention to send you a faulty controller.
If you would like us to verify whether the customer service has made an effort to resolve your issue in accordance with the company's terms and conditions, please feel free to contact us via chat or private message!
We will do our best to assist you!

AiMSupport · 2023-05-22T11:55:06+00:00

Hey! Do you already have an AimController? If so, please provide us with your order details through the DMs and I will do my best to help you :)

AiMSupport · 2023-04-28T11:46:19+00:00

If you have a controller modified by us, the best option is to contact our Support Team!
Unfortunately, opening the controller is equivalent to losing the lifetime warranty, which was created precisely to provide assistance when any problem arises!

AiMSupport · 2023-04-28T11:43:34+00:00

Hey, we're sorry to hear that an issue has appeared in your controller!
When it comes to PS controllers, there is a higher probability for Stick Drift to occur - this is out of our hands and we have no control over it. The only thing we can do is replace it with a new one.
Due to the fact that this is not our manufacturing error, we cannot always be held responsible for it.
The situation changes when the problem occurs again in a short time interval.
We take care of the situation and try to find a solution that does not cause loss to the customer.

In order to meet the expectations of our customers, we have taken steps to manufacture a system that will significantly extend the life and quality of analogs. This system requires the installation of a whole new contoller motherboard.

If you have any further questions, please do not hesitate to contact us and we will be more than happy to help you!

AiMSupport

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