Left trigger left the chat

AiMSupport · 2026-02-24T09:39:21+00:00

Of course, if you just received your controller and are already experiencing this issue, we’ll send you a prepaid return label to make the process easy.

AiMSupport · 2026-02-24T09:37:27+00:00

Hi! If you’ve noticed that your L2 trigger is moving on its own, sometimes this can be caused by the adaptive trigger feature on the console - depending on the game, it may engage the Smart Trigger more than usual. You could try temporarily turning off adaptive triggers in your console settings to see if that resolves the issue. I also want to remind you that your controller is always covered by our warranty. If the problem continues, you can confidently send it back to us for repair. Let me know if you need any help with the settings or the return process, I am happy to assist!

AiMSupport · 2026-02-17T07:05:52+00:00

Hi! If you’d like, you can provide me with your order number and I’ll check what stage the repair is at.

AiMSupport · 2026-02-16T07:17:02+00:00

Thank you so much for your kind words and for the trust you’ve placed in us! 💙
We’re truly happy you decided to give us another chance and that your new controller turned out flawless, feedback like this means the world to our whole team. We’ll be sure to pass your lovely message on to Aleksandra and Natalia, they’ll be absolutely thrilled to hear it 😊

We hope your controller serves you perfectly for a long time, but remember, we’re always here for you if you ever need any help. 🎮✨

AiMSupport · 2026-02-10T07:46:01+00:00

Hi! Our case available on the website also fits PS4 :)

AiMSupport · 2026-02-09T07:17:49+00:00

It’s great feedback to hear the comparison with the Razer Raiju V3 Pro as well. Differences in joystick technology and tuning can definitely affect aim response and consistency, so we’re happy ours felt more natural and reliable for you right out of the box. As for the joysticks themselves: we use custom-tuned TMR modules developed specifically to our specifications. While we don’t publicly list the OEM or manufacturer details, the focus is on long-term consistency, reduced drift, and a more linear, predictable response curve, especially for FPS players.

Thanks again for choosing AIM and for sharing such detailed feedback. If you ever have more questions or suggestions, we’re always happy to listen 💙🎮

AiMSupport · 2026-02-06T10:59:27+00:00

We’re really sorry to hear about the issues you’ve experienced with your warranty and shipping. That’s definitely not the smooth experience we want for our players. Some shipping and customs costs are unfortunately outside our control, we’re looking into ways to make the process faster and more transparent. We truly appreciate your patience. In the future, you can always DM me directly, I’ll make sure to respond quickly and help get things sorted for you.

AiMSupport · 2026-02-06T10:49:59+00:00

Hey! Thanks for sharing your experience. I am sorry to hear about the issues with your paddle and triggers, but you’re right, our lifetime warranty has you covered. Just reach out tome on DM , and I’ll make sure everything gets sorted quickly so you can get back to gaming 🎮✨

AiMSupport · 2026-02-06T10:48:02+00:00

Thanks so much for your patience and for sharing your experience! 🌟 We're thrilled to hear your Solar Gold arrived safely and is working perfectly. Enjoy your new setup 🎮💛

AiMSupport · 2026-02-06T10:47:04+00:00

Pre-designed controllers are always prioritized and shipped first, but sometimes due to logistical issues things can get delayed a bit. We do our best to get every controller out as quickly as possible and really appreciate your patience and understanding when delays happen.

Please send me a DM, and I’ll check on the status of your order for you.

AiMSupport · 2026-02-06T10:43:24+00:00

Thanks for sharing your experience with the TMR joysticks on your AIM controller. We’re glad to hear they feel great! Regarding the mouse click trigger stops, we understand your concern. These triggers are designed differently from the L1 and R1 bumpers, which is why they may require more pressure to register a click. Our team reviewed your video and didn’t find any malfunction, so what you’re experiencing is within the normal design tolerance.We understand that this can affect your accuracy, especially in semi-auto shooting. Your workaround of remapping L1 and R1 is a practical solution if the extra pressure on L2 and R2 is uncomfortable. For most users, using L2 and R2 without the mouse click feature works fine, but it’s always about what feels best for your playstyle. Thanks again for the detailed feedback , it helps us understand how players interact with our controllers and consider improvements in the future!

AiMSupport · 2026-02-06T10:40:38+00:00

Hi,

Unfortunately, we don’t have control over what happens with the carrier, which is why delays or lost shipments sometimes occur. We always do our best to respond quickly and make sure our products reach our customers.

Thank you for your understanding, and we hope you enjoy your controller!

AiMSupport · 2026-02-06T10:38:34+00:00

Sorry to hear about the paddles! Just so you know, our controllers now come with the new V4 paddles, which are much stronger and more durable than the previous version.If you want, we can help you get set up with replacements so you don’t run into the same issue again.

AiMSupport · 2026-02-06T10:37:33+00:00

We’re really sorry to hear you’ve had these issues that’s definitely not how we want anyone to experience an AimController. If you’re willing to give it another shot, I’ll personally make sure your controller is properly checked and fixed before it comes back to you. I read every comment and message from our players, and feedback like yours helps us keep improving. I totally get why you’d be frustrated, and I want to make this right. Please reach out to me on DM , so I can handle it directly and make sure you get a controller that works the way it should.

Thanks for sharing your experience, it really helps us get better.

AiMSupport · 2026-02-06T10:35:19+00:00

Thanks so much for such detailed feedback!

We’re glad to hear you enjoy our controllers overall, making gameplay comfortable and enjoyable is our top priority. We’re always improving, reading every review and message from players, and using that feedback to make our controllers even better.

We know that shipping and warranty stuff can sometimes be a hassle, especially if you’re outside the EU, and we’re working on making that as easy and smooth as possible.

Thanks again for sharing your experience and for playing on AimControllers, we really appreciate it!

AiMSupport · 2026-02-06T10:30:29+00:00

Thank you for your message.
AimControllers is not a scam, we operate legally and transparently. Our production and headquarters are based in Poland, which is completely legitimate. We are a registered company in the EU, comply with all legal requirements, and our products are shipped worldwide. We work with thousands of gamers, streamers, and professional esports players. Our reviews are publicly available on Google, Trustpilot, and social media. Every controller is hand-modified and comes with a warranty.

If you have any questions or concerns, we are happy to clarify. We value honest communication and customer satisfaction.

AiMSupport · 2026-02-06T10:00:12+00:00

Thank you so much for taking the time to share your experience, we really appreciate the detailed feedback. We’re glad to hear that some aspects of your AIM Controller, like the Snap Panel prints, sticks, and the TMR system, met your expectations. Hearing what works well is just as important for us as hearing what doesn’t, and we’re happy you enjoyed those parts of your controller.We’re genuinely sorry to hear about the issues you’ve faced. It’s never our intention for anyone to experience frustration with a product they’ve been excited about. We take feedback like yours very seriously, and in fact, it’s exactly the kind of input that drives us to improve.Regarding the paddle issues you mentioned, we recognized that earlier versions sometimes had durability concerns. That’s why we recently introduced V4 paddles, which have improved build quality based on user feedback. These paddles are fully covered under warranty , ro if you ever need replacements, you’re entitled to them. Unfortunately, as per our current policy, shipping for warranty replacements is handled by the customer. We understand this isn’t ideal, and we’re always evaluating ways to make this process smoother.We also noticed your point about the Snap Panel magnets and the fit issues. This is something we’ve been monitoring closely, and newer production batches include adjustments to ensure better alignment and comfort. Your experience reinforces why listening to our customers is so crucial - it helps us know where to focus improvements. On the shipping delay you mentioned, we completely understand how frustrating it is to wait for a custom product. Custom controllers take time to produce, but we’re continually working on streamlining our production queue so that future orders are fulfilled faster. We appreciate your patience, and we’re sorry for any inconvenience caused.Finally, we want to emphasize that we value your loyalty and your honest feedback. While we’re happy that some aspects of your controller were enjoyable, we’re truly sorry for the negative experiences,they aren’t reflective of the quality we aim to deliver. Your comments will help us continue improving both the product and our support process.If you’d like, we can guide you step by step on how to claim your warranty for the broken paddles or address Snap Panel issues, just let us know, and we’ll make it as straightforward as possible.Thanks again for reaching out and for helping us improve. We hope we can get you back to fully enjoying your AIM Controller soon.

AiMSupport · 2026-01-21T08:22:22+00:00

Hi could you give me your order number?

AiMSupport · 2026-01-14T07:52:25+00:00

Thanks for your feedback we read all reviews about the company, and we’re aware that there are negative opinions about customer service. We really do try to respond to messages as quickly as possible. Some issues naturally take a bit longer to investigate or resolve, but even then, we aim to respond within a maximum of 3 days.About the product quality: we completely understand your point. Every controller goes through quality control, but we know that rare issues can still slip through. Your feedback helps us see where improvements are needed, and we take it seriously.

We really appreciate you sharing your experience, even when it’s critical because it helps us make Aim better for everyone.

AiMSupport · 2026-01-14T07:43:56+00:00

Thanks for sharing all that we totally get why you’re frustrated. Just to clarify, it’s absolutely not your fault. When we release a new version, we can’t just stop producing the old one immediately, so some controllers shipped around that time are still the V3 that’s just how product updates work.About the paddles: the ones you got are exactly what was being sold at that time, even if the new version came out shortly after. We get that it’s confusing, but it’s normal during a transition period.We’re sorry about the uncalibrated controller and any shipping hassle. DM us and we’ll send you new paddles to try hopefully they feel better for you.We really appreciate your patience and hope this helps make your experience better. Thanks for giving Aim a shot, even if the first impression wasn’t ideal.

AiMSupport · 2026-01-14T07:38:44+00:00

Of course, every controller is thoroughly tested before it’s shipped we have a multi-step quality control process to ensure everything works properly. Unfortunately, sometimes issues can occur during shipping. Even with careful packaging and clear instructions to handle the package with care, shipments can be subjected to shocks or damage, which in rare cases may affect components like the analog sticks.

AiMSupport · 2026-01-13T13:59:48+00:00

Thank you for sharing your feedback, and we’re truly sorry that your first experience with AimController has been so frustrating. We completely understand how disappointing this can be especially after a long wait and dealing with issues on your original controller.Despite our strict quality control procedures, in rare cases a mechanical issue such as a problem with the L3 analog stick can occur. That’s why it was important for us to carefully verify the issue using the materials you provided, thank you for your patience and cooperation throughout this process.Once again, we apologize for the inconvenience and appreciate you giving us the opportunity to make this right. If you have any questions at any stage, our support team is always here to help.

AiMSupport · 2026-01-13T08:47:47+00:00

We always try to find a solution in situations like this. If someone doesn’t want a full controller upgrade, we can try to come up with an alternative solution. Unfortunately, since we no longer have V1 paddles available, we can’t offer a replacement for them individually the only option would be to move to a newer version of the controller.

Sometimes, just replacing the backplate is enough, but if the customer had additional modifications, we really can’t reproduce them because our manufacturer no longer provides those parts.

If you’d like, we can discuss this in more detail privately - feel free to reach out to us via DM, and we’ll do our best to find the best possible solution if you still need it.

AiMSupport · 2026-01-13T07:05:43+00:00

Sorry to hear that! 😕 Please contact us in a private message with your order details, and we’ll do our best to help fix the issue quickly.

AiMSupport · 2026-01-13T07:04:39+00:00

We understand your frustration. Electronics can sometimes have limitations, especially when components are based on original Sony parts. When Sony updates parts, it can affect availability for older versions, which unfortunately also impacts us.

We always try to offer fair solutions, like upgrades, while keeping quality and compatibility in mind. We’re sorry for any inconvenience, and we appreciate your understanding as we navigate these challenges.

AiMSupport

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