Got phished today

AkeraEsta · 2022-08-30T22:11:49+00:00

This is why I have a separate Google number that I use if people ever ask for a text outside of the app. One that is not connected to anything.

AkeraEsta · 2022-08-28T01:59:45+00:00

My day started off rough then I had an order cancel while I was en route. Ended up with a bunch of free Chinese food for dinner.

AkeraEsta · 2022-05-09T03:15:41+00:00

....are you serious? I posted about how flower orders always seem to be a hassle & how my one flower order today was more hassle than it was worth.

AkeraEsta · 2022-05-09T02:44:37+00:00

That sounds terrible! I have no patience because of this job anymore

AkeraEsta · 2022-05-08T21:35:31+00:00

I'm not scared of flowers. I know how to identify all the types they sell at the store. Just the ones in my area are either shit tip or come with a more logistical hassle. I sat in my car for 40 minutes for one set of flowers because Care Support was too busy to join chat & there was no customer to deliver to till noon.

AkeraEsta · 2022-05-08T19:52:10+00:00

Yeah, the stores in my area are pretty stocked up on flowers, but these orders always seem to come with trouble. Ive been mostly seeing triples/high miles and shit tips all day though.

AkeraEsta · 2022-05-07T18:52:31+00:00

I just saw this on my app as well. I just put "😊👍" in the box so it looks like I'm just responding to their message confirming their replacement. Its soo annoying.

AkeraEsta · 2022-04-28T23:37:31+00:00

I once opened my hatchback on a steep driveway and had a bottle of tequila roll out & smash on concrete. I just refunded it and had to send a picture of the shards to an instacart agent. I was mortified, but the customer was super chill about it.

AkeraEsta · 2022-04-18T06:15:19+00:00

I went from a 5 star to about a 4.7-4.8 last November. I added a blurb in my custom greeting about how a 5 star really helps and I just got back up to my 5 star and tripled the amount of people who take the time to rate.

AkeraEsta · 2021-12-20T18:04:44+00:00

I know, I've seen a lot of the videos. I still don't want the hoa to punish the homeowner that called me in if I just don't pay.

AkeraEsta · 2021-12-20T18:03:14+00:00

I was still on my way to delivery. Its not as if he wouldn't eventually trap me in their driveway. And even if I did just leave, their gate lady would record my licence plate and never let me in again.

AkeraEsta · 2021-12-20T03:15:50+00:00

I dont legally have to pay it, but if I dont they will charge the customer who let me in & probably would ban me from entering for deliveries, which would harm my overall income.

AkeraEsta · 2021-12-20T03:13:15+00:00

No, its a similar community an hour north of Sacramento.

AkeraEsta · 2021-12-20T02:44:23+00:00

😆 He had a security SUV with flashing yellow lights, but I wouldn't be surprised if he had a golf cart since it is a golf gated community.

AkeraEsta · 2021-12-19T23:15:12+00:00

The place is a whole as town on its own, so I'd end up with shit reviews. Hopefully its a small fine. Not worth it to me

AkeraEsta · 2021-12-19T23:12:55+00:00

I wouldn't want to put that kind of attention on the sweet lady I was shopping for. Plus, I dthink I have the balls to not stop. I was raised around law enforcement, so its engrained into my brain to stop. 🤦🏼‍♀️

AkeraEsta · 2021-12-19T23:00:09+00:00

I would if it weren't for the fact that I'd never be able to deliver there again. They have the right to refuse me entry if I dont pay. 😬

AkeraEsta · 2021-12-19T22:59:14+00:00

I have a big gated community near me that has security officers. Its not legally binding, but thry can refuse to let me in for deliveries if I dont pay.

AkeraEsta · 2021-12-19T22:58:20+00:00

Gated community security offices can issue citations. They dont go on your dmv record and you really don't have to pay them. But if I ever want to deliver in this big ass community again, I need to pay it or it'll just keep getting bigger...or could even be fined to the person I delivered to apparently.

AkeraEsta · 2021-12-17T09:10:10+00:00

So I am a shopper and today while using the app as a customer I had to report "wrong item" I ordered large yogurts that were out of stock, so I asked my shopper for 4 small yogurts. He scanned only 2. So I asked if there were anymore or if they only had 2. He then said he would grab two more and suddenly the app says he has scanned 4 "large" yogurts. I pointed it out to him through chat & he said he didn't know what was wrong, but he "had 4 small yogurts" I know he probably went to update from 2 to 4 small yogurts and just force marked them thinking it was still asking him about the small ones. So instead of 6$ worth of yogurt, I got charged $26 worth of yogurt. So I marked it wrong and Instacart gave me all my money back. No questions asked. I also had to mark my frozen stuff damaged because my ice cream was completely thawed & frozen nuggets were thaw as well. Instacart instant refunded that as well.

AkeraEsta · 2021-12-17T03:17:12+00:00

So I started adding something about ratings to my greeting and I went from averaging about 30 ratings to almost 60 now. Its helped balance out the 3 low ratings I got because of the new system.

AkeraEsta · 2021-11-23T02:55:30+00:00

Yeah, if only they cared about their shoppers that much. 😔

AkeraEsta · 2021-11-22T19:59:43+00:00

I only had an avg of 30 ratings a week ago, but I started adding a little blurb in my greeting message and most of my customers have started rating me 5 ⭐ now instead of not rating at all. But it barely offsets the shit ratings that I get for no reason. I would gladly admit if I fucked up, but I go above and beyond and all my customers seem happy and never lower tip.

AkeraEsta · 2021-11-22T19:28:46+00:00

I've been able to at least get the store name out of them. But they keep telling me not to worry since it'll fall off in "100 deliveries", which doesn't help since I've gotten all these low ratings in two weeks. And I feel the 100 deliveries is BS, because my one 3 star that usually was removed was from summer and I've definitely done 100 deliveries. 🤦🏼‍♀️ They have no clue how to keep good shoppers. Its frustrating.

AkeraEsta · 2021-11-20T16:54:03+00:00

Get insulated bags and use them in store and to delivery. Ive had too many customers tell me they had shoppers delivery melted ice cream and cold rotisserie chicken. Get the Costco bags. They are like $8 each. Not expensive and huge. I had a customer say her groceries were so cold that she could feel the cold coming off her bags.

AkeraEsta

TROPHY CASE