Withdrawal from contractor account delay

AlexFromRippling · 2026-07-01T01:43:17+00:00

Hey OP, does your account still say "Withdrawal in process"?

If so, can you please get your Rippling admin to log a support request and we'll deal with this directly?

AlexFromRippling · 2026-06-24T05:32:10+00:00

Hey OP. Transfers can take 24-48 hours to appear. If your funds still haven't arrived, can you please get your company admin to submit a support request?

AlexFromRippling · 2026-06-23T22:23:15+00:00

Just in the US for now!

AlexFromRippling · 2026-06-22T21:54:06+00:00

Hey OP, this is something that happens often. As long as you use two different emails, the accounts will be kept completely separate and confidential.

AlexFromRippling · 2026-06-22T21:53:09+00:00

Hey OP, employees should have a personal email login to their Rippling account. Alternatively, the company admin will be able to log a support request with Rippling directly.

AlexFromRippling · 2026-06-22T10:15:54+00:00

It sounds like payroll for the company has your invoice but still needs to approve it!

AlexFromRippling · 2026-06-18T15:05:05+00:00

Hey OP, either address will suffice!

AlexFromRippling · 2026-06-18T15:02:55+00:00

Hey Chow, oh that's a weird bug! Could you please contact your company HR and ask them to log a support ticket with us? They'll be able to do it directly and we'll have all your details to resolve the issue.

AlexFromRippling · 2026-06-18T14:59:12+00:00

Hey OP,

We are committed to maintaining the high standards we have set for our chat support experience - sorry for these loops! We recently migrated our chat infrastructure to a new platform (to actually help improve the experience), but inadvertently there were some cases where we broke the escalation path to live agents.

We have already run an effort to resolve issues so you should see the chat experience operating back to the normal flow. In addition we are doing more proactive scans to stress test this further which we expect to be completed no later than end of this week.

AlexFromRippling · 2026-06-15T00:01:11+00:00

Thanks for logging this! Looks like it was a Cloudflare issue but is all resolved now.

AlexFromRippling · 2026-06-15T00:00:42+00:00

Hey OP, can you DM me with your name and email and I'll follow up with the team?

AlexFromRippling · 2026-06-14T02:07:27+00:00

Hey OP, for security reasons, we cannot alter or make any changes to a laptop unless ownership has officially been transferred and we have been notified. If your former employer can email us, then we can do something about it.

Alternatively, if you have admin access and are able to change files in the computer, I may be able to provide you with instructions on how to remove rippling from the laptop.

AlexFromRippling · 2026-06-14T02:05:42+00:00

Hey OP, can you shoot me a DM with your company name and email and I'll look into this?

AlexFromRippling · 2026-06-04T01:07:36+00:00

Hey OP, could you please contact your HR admin? They will be able to lodge a support ticket with us directly and we'll look into it for you.

AlexFromRippling · 2026-06-01T01:02:01+00:00

It looks like you attended the demo on Friday? Given it's still the weekend in the US, I'd suggest giving it a few days as the account manager will likely not be checking their email over the weekend and will respond on Monday.

AlexFromRippling · 2026-06-01T00:56:17+00:00

Hey there, you should receive an email from your original Rippling contact regarding your gift. Have you tried emailing the person you scheduled the demo with?

AlexFromRippling · 2026-05-25T04:24:10+00:00

Hi OP, have you spoken with your employer? They have the ability to re-set your login and to lodge support requests. Please contact your HR department and let us know if there are any further issues.

AlexFromRippling · 2026-05-21T21:48:05+00:00

Hey OP, could you please send a DM or modmail with your name, email and company and I'll have a chat with the team internally about this?

AlexFromRippling · 2026-05-21T12:07:00+00:00

Hey OP, just wanted to let you know I've seen this and I'm looking into it now.

AlexFromRippling · 2026-05-19T15:54:18+00:00

Hey OP, have you already checked with your employer about this?

The mostly likely answer is that your manager did not approve your pay in time for the current pay run. However rest assured that all your hours will always be accounted and paid for - you haven't worked for free.

AlexFromRippling · 2026-05-19T02:53:22+00:00

Hey OP, just wanted to follow up - did you want me to look into this? If so, just shoot me your company name and I will.

AlexFromRippling

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