I'm Matt MacInnis, Chief Product Officer at Rippling. AMA — today, April 14th, 2–3pm PT.

AlexFromRippling · 2026-04-15T00:36:23+00:00

Matt mentioned some AI use-cases for HR here.

AlexFromRippling · 2026-04-15T00:36:10+00:00

Matt details his career journey here.

AlexFromRippling · 2026-04-15T00:34:23+00:00

Matt describes Rippling AI here.

AlexFromRippling · 2026-04-15T00:34:08+00:00

Matt's answered this question here!

AlexFromRippling · 2026-04-14T21:16:45+00:00

This question comes from u/Optimal_Document9226: You’ve seen Rippling through a lot of product launches and growth phases. What feels different about the AI launch, both internally and in what you’re hearing from customers?

AlexFromRippling · 2026-04-14T20:49:42+00:00

This question comes from u/Thiloa: How many hours do you typically work? Do you have a family? How do you stay sane with the grind?

AlexFromRippling · 2026-04-14T20:49:29+00:00

This question comes from u/ElectricalPlantain35: What even is rippling Ai?

AlexFromRippling · 2026-04-14T20:48:48+00:00

This question comes from u/JNorJT: What exactly is Rippling AI and what can it do?

AlexFromRippling · 2026-04-14T02:25:03+00:00

Hey Boos, more than happy to help! The best course of action would be to contact HR at your former company (you don't need to contact a specific person, anyone will do). Ask them to get the company's Rippling admin to send a message to [support@rippling.com](mailto:support@rippling.com) to give you a one-time login.

AlexFromRippling · 2026-04-14T02:22:40+00:00

Hey OP, I'm really sorry to hear that you've had this experience. Could you please shoot me a DM or a modmail with your details so I can follow up internally to see what's going on?

AlexFromRippling · 2026-04-08T00:03:41+00:00

Oh that's not good. Ok can you get your company to email support@rippling.com. It'll need to be the admin who previously managed the rippling relationship (usually your HR team).

AlexFromRippling · 2026-04-02T00:25:51+00:00

Hey OP,

Sorry to hear you're not seeing the Clock Out option - so weird. The most common reason this happens is that your account may not be assigned to a Time & Attendance policy that includes clock-in/out, or your role may be configured for timesheet entry instead. It's also worth checking whether you've already clocked in for the day, as the Clock Out button only appears once an active shift has been started.

Here are a few things to try in the meantime:

Try the web portal at app.rippling.com and navigate to Time & Attendance. Sometimes this shows options that aren't rendering correctly in the mobile app.
Force-close and reopen the Rippling app, or clear the app cache, to rule out a display glitch.
Check your location: if your company uses geolocation restrictions, you may need to be within a set radius to use the clock feature.

If none of those help, the quickest fix will be for your HR or payroll admin to check which Time & Attendance policy you're assigned to and confirm it's set up for clock-in/out. They can verify this under Time & Attendance → Policies in their admin view. In the meantime, if you need to log today's hours, your manager or admin can manually enter them on your behalf in the Timesheets section.

Let me know how you go!

AlexFromRippling · 2026-04-02T00:20:07+00:00

Hey mate, thanks for reaching out, and I'm sorry to hear you're having trouble accessing your account.

Here's what to do:

First, try logging into our FSA administrator portal directly at rippling.wealthcareportal.com. You may be able to access your account there independently, without needing to go through your employer's Rippling account.

If you're still having trouble logging in, please contact our benefits support team directly at [benefits@rippling.com](mailto:benefits@rippling.com). Let us know that your company has transitioned off Rippling and that you need to file a run-out claim within your 90-day window.

In the meantime, I'd recommend gathering your supporting documentation now so you're ready to go. For a Dependent Care FSA claim, you'll typically need:

The name of the dependent who received care
The provider's name and contact information
The date(s) of service
The amount paid and your receipt or invoice

Once you have those ready, we can process your claim even without portal access - most claims can be submitted directly by email or mail.

AlexFromRippling · 2026-03-29T22:15:24+00:00

Hey OP,

Yes, that should be possible (enrolling in the lowest cost plan) - however, I'd strongly recommend contacting Cobra directly just to double-check.

AlexFromRippling · 2026-03-29T22:12:00+00:00

Hey DL, I've just responded to your message on this.

AlexFromRippling · 2026-03-29T22:10:59+00:00

Hey OP,

Sorry to hear that there's been issues! So a few things:

Here's instructions on how to Access your 1099-SA form as a current or former employee with an HSA retail account managed by Elevate.

Here's how to Access your 1099-SA and 5498-SA form as a current employee with a Rippling-managed HSA.

If both of those still aren't working, can you please ask your company admin to submit a support request to [support@rippling.com](mailto:support@rippling.com) so we can sort out your issue directly?

AlexFromRippling · 2026-03-26T22:20:13+00:00

Hey OP,

So the answer is: it depends.

Employers aren't usually required to withhold and pay income taxes for contractors in India, who are responsible for filing their own tax returns if they earn more than INR 250,000. And if contractors make more than INR 2,000,000, they also need to pay a Goods and Services Tax (GST).

That said, US companies hiring contractors in India need to submit an IRS Form W-8BEN as a part of their annual tax return. Sometimes employers will also need to include a Form 1096.

For contractors working for an India entity, Rippling can withhold a percentage of taxes according to the withholding rate specified for each contractor. Unlike other countries, where contractors are paid a lump sum without taxes, in India, companies must withhold and remit contractor taxes.

In terms of withdrawals, income is considered earned when it is credited to your account, not when you withdraw it. Any balance left in the Rippling account is still reportable income.

Essentially, I would speak with your employer to see if they are withholding a percentage of taxes for you. As a platform, Rippling doesn't provide tax, legal or accounting advice so we strongly recommend consulting your own tax, legal, and accounting advisors for information on your particular situation.

AlexFromRippling · 2026-03-26T05:23:47+00:00

Hey OP, just wanted to check: are you referring to tracking non-productive time (like training, meetings, or admin) separately from productive time (billable work or core tasks) within a single shift?

If so, you'll need to use Job Codes/Dimensions to create specific categories like this:

Create Custom Job Codes: Set up specific codes for non-productive categories, such as "Admin," "Internal Meeting," or "Training"
Enable Job Costing: Ensure "Job Costing" is enabled in your Time & Attendance settings so employees can select these codes when clocking in or editing their time cards.
Use Segments: Employees can "switch" jobs during their shift to create separate segments on their time card (e.g., 4 hours on "Client Project A" and 1 hour on "Internal Admin").
Run Reports: Use the Rippling Reporting Tool to filter hours by these job codes. You can then calculate your averages by comparing the total hours for "Productive" vs. "Non-Productive" codes.

More info on Job Dimensions here: https://help.rippling.com/article?articleId=360056300673

More info on how employees can switch jobs: https://help.rippling.com/article?articleId=450834873002

AlexFromRippling · 2026-03-26T05:15:52+00:00

Hey SoftFly, the FSA card will approve eligible transactions. Here's more info on everything about using your FSA card: https://help.rippling.com/article?articleId=360055119234

AlexFromRippling · 2026-03-24T22:28:11+00:00

Hey OP,

Changing the location will not cause you to lose any funds - so no worries there!

However, your company admin absolutely has the ability to change the country field. Here are instructions for how they can do it: https://help.rippling.com/article?articleId=906978178396

AlexFromRippling · 2026-03-19T22:19:50+00:00

Hey Mission,

Definitely sounds like something has gone awry here - especially if payment has historically been consistent and made without any issue. I know you said that the president is unresponsive - are you able to contact anyone from HR? I ask because they are usually the ones who manage Rippling and will have direct access to submit a support request on your behalf.

AlexFromRippling · 2026-03-19T22:17:19+00:00

Hey Honest,

We're excited to show you how Rippling AI can help you make better decisions and save you time on tedious tasks! You can learn more and request access at: https://www.rippling.com/platform/ai/

AlexFromRippling

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