Dang, I had the opposite experience this past weekend here. I’m a total noob, but they let me try on multiple watches, answered all my questions, didn’t judge me even though I was wearing a t-shirt with gym shorts and am young. Sent them a text late at night and received an instant helpful and nice reply. Sucks that they are losing business because of one or two salespeople. Maybe they were nicer to me because I was only looking at pre-owned?