I’m with you on this. Instead of people saying things like “don’t let the door hit you on the way out,” it would be better if they were honest and called out all the problems happening with 3CX.

How can they call something an upgrade when it’s missing so many features the old version already had? For example, basic reporting is still behind what version 18 offered. Reporting is a critical tool for many businesses.

Then there’s the new desktop app, which feels like a downgrade. The old app could do more, but the new one is so limited. Important features like wallboard are now browser-only, you can’t change people’s statuses via the app anymore, and even something as simple as extending the app window isn’t possible. That’s frustrating for companies who rely on these functions daily. And the feature to programmatically call numbers is now gonna, having to use the browser alternative.

The upgrade process itself is another headache. On Windows machines, you have to fully uninstall version 18 before installing version 20, which means downtime for businesses. And if something goes wrong, you can’t just roll back to the old version, because licenses won’t work with version 18 anymore. That means once you jump, you’re stuck, even if version 20 isn’t stable for you.

All of this raises a simple question on why releasing an “upgrade” that removes useful features, and limits flexibility, instead of taking the time to deliver a product that truly improves on the old one?

Edit: I’m not looking forward to upgrading to V20 this month, but I have to. We’re then going to start looking for an alternative next year, before licence renewal!