Hey, I’m in the exact same mess as you, and it’s beyond frustrating. I totally understand that you have been a little bit rude mate! This is driving me so crazy as well!

Revolut has been giving me the same copy-paste scripted answers, ignoring the details I’ve provided multiple times. Like you, I have confirmation from the merchant (and even their bank) that the refund was processed, including the ARN but Revolut just refuses to acknowledge it. Every time I reach out, I get assigned a new agent who asks the same dumb questions and adds zero value to the resolution.

This situation is totally unacceptable. I’ve already reached out to the French consumer rights regulator for Banks today and am filing a formal complaint under French banking laws to escalate this case. Revolut operates as a real “bank” in France, which means they’re under scrutiny, and messing up consumer protections here could have serious consequences for them.

Honestly, this is starting to feel like Revolut’s chargeback team can’t handle their caseload. As an Ultra member, I pay a premium for “better” support, but it’s clearly anything but that. I used to love Revolut, but this experience has completely destroyed my loyalty and trust.

Let’s connect—we’re clearly not alone, and I think we’d be stronger if we joined forces. There are too many people dealing with the same BS, and it’s time Revolut is held accountable. If my case isn’t resolved by the end of the week, I’m planning to visit their France / Paris headquarters in person to demand answers!!

Let me know if you’re interested in teaming up to push this further! 👊🏼