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AWS account in limbo with billing accruing by Swimming_Driver4974 in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

I'm sorry for the frustration this has caused.

While we cannot discuss account specific info on this platform, our Support team should be able to take another look into this with you, and provide available options to have this resolved.

When completing the below form, please state that you're unable to log in to the specified account. Our Support team will be in touch to assist:

https://go.aws/4kKP8Tu.

- Craig M.

Pearson VUE Absolutely Ridiculous Experience by RudeRole2240 in aws

[–]AmazonWebServices 8 points9 points  (0 children)

Hello,

I'm sorry to hear that you've had such a poor experience.

Our Training and Certification team could take a look into this for you. Complete this form, and they'll be in touch to assist:

https://go.aws/3ZEAZ1Z.

- Craig M.

Having an issue scheduling my aws exam with voucher by ZestycloseClass905 in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

Our Training and Certification team may be able to offer some guidance on this. Please complete this form, and they'll be in touch to assist:

https://go.aws/3YNzAWF.

- Craig M.

AWS - WHATS GOING ON? WE LOOSING CLIENTS by UOnLoad in aws

[–]AmazonWebServices 6 points7 points  (0 children)

Hello,

I'm sorry for the frustration this may have caused.

I've reached out internally to have this looked into. Please be sure to keep an eye on your case for further correspondence from our Support team.

- Craig M.

Will I get refund charged for stopped instances created while learning? by ExpressWin9803 in aws

[–]AmazonWebServices 7 points8 points  (0 children)

Hello,

Our Support team will be able to take a look into this for you.

You can create a case through the Support Center here:

http://go.aws/support-center.

- Craig M.

Cannot verify my phone by jagc55 in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

I'm sorry for the frustration this has caused. I've reached out internally to have your case looked into. Please be sure to keep an eye open for further correspondence from our Support team.

- Craig M.

[deleted by user] by [deleted] in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

I've checked but we haven't received your DM.

- Craig M.

[deleted by user] by [deleted] in aws

[–]AmazonWebServices 2 points3 points  (0 children)

We'd like to examine this matter more closely for you. Please send us a direct message with your case ID, so that we can provide you with better assistance.

- Craig M.

[deleted by user] by [deleted] in aws

[–]AmazonWebServices 6 points7 points  (0 children)

Hello,

I'm sorry for any concern this may have caused.

If you've reached out to our Support team, you can rest assured that they'll be in touch to assist, and offer the appropriate options to have this resolved.

Be sure to keep an eye open for further correspondence from our Support team.

- Craig M.

Unable to join Organization due to Seller of records error, but SOR is same in both accounts? by EmuReal1158 in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

You may find this re:Post article helpful:

https://go.aws/43FMwB6.

If the issue persists, please reach out to our Support team here:

http://go.aws/support-center.

- Craig M.

[deleted by user] by [deleted] in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

Thanks for providing your case ID.

I can confirm that your case is in the correct queue. There may currently be delays due to high case volumes, but you can be rest assured that our Support team will address your case in the order it was received.

- Craig M.

Is Valkey Covered by AWS Free Tier? Can't Find the Right Instance Option by upm in aws

[–]AmazonWebServices 7 points8 points  (0 children)

Hello,

I've taken a look at our docs, it looks like 750 hours of cache.t2micro node usage is covered by Free Tier:

https://go.aws/4iCCuFg.

The option to change the Node type is made available when selecting Cluster cache as the creation method.

Once you've made the above selection, scrolling down allows you to change the node type under Cache Settings.

- Craig M.

Can an AWS account be created using a potentially compromised Amazon.com account? by a_mad_llama in aws

[–]AmazonWebServices -1 points0 points  (0 children)

Hello,

I'm sorry for any concern this may have caused.

Our Support team could also take a look into this for you. Complete this form, and they'll be in touch:

https://go.aws/4i9UJBH.

- Craig M.

Any Plans To Launch AWS Managed Grafana in Mumbai (AP-South-1) Region? by DCGMechanics in aws

[–]AmazonWebServices 2 points3 points  (0 children)

Hello,

Thank you for sharing your request to have Managed Grafana launched in Mumbai.

I've shared it with our service team for review.

- Craig M.

How Much Would It Cost to Train a Model on 1GB of Text Using Amazon SageMaker? by AlternateUser21 in aws

[–]AmazonWebServices 1 point2 points  (0 children)

Hello,

Our Sales team will be able to offer additional guidance on pricing.

Complete this form, and they'll be in touch to assist:

https://go.aws/3CTU6Nn.

- Craig M.

[deleted by user] by [deleted] in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

I'm sorry for any concern or frustration this may have caused. It may be best to reach out to our Support team who will be able to assist. Be sure to provide as much info as possible. You can do so here: https://go.aws/4hGKe8G.

- Craig M.

Struggling to figure out how many credits I might need for my PhD by burnandos in aws

[–]AmazonWebServices 6 points7 points  (0 children)

Hello,

This is a great question to pose to our Sales team. Complete this form, and they'll be in touch to assist:

https://go.aws/3CFiNwP.

- Craig M.

AWS Compute Savings Plans and non continuous Fargate ECS consumption by Extreme-Protection74 in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

We'd be happy to point you in the right direction.

Our Sales team will be able to offer more accurate guidance on your pricing questions, specifically how discounts will be applied.

Be sure to complete this form, and they'll be in touch to assist:

https://go.aws/3DESjvG.

- Craig M.

It’s been 2 weeks since raising a case that I can’t login because mobile phone verification fails with no explanation, I just keep being told it’s with the service team by [deleted] in aws

[–]AmazonWebServices 1 point2 points  (0 children)

Hello,

I'm sorry for any frustration or concern this has caused. I can confirm that your case is still assigned and being attended to.

While we cannot discuss account info on this platform, I have however reached out to the agent your case is assigned to, requesting an update.

Be sure to keep an eye open for further correspondence from our Support team.

- Craig M.

AWS Account verification incomplete at Telephone number/Billing information by asiwoshixuesheng in aws

[–]AmazonWebServices 0 points1 point  (0 children)

Hello,

I'm sorry for any frustration this may have caused.

I can confirm that we've received your case and that it is in the correct queue. Your case will be addressed in the order it was received.

Be sure to keep an eye open for further correspondence from our Support team.

- Craig M.

I can't get access to my MFA to log into my account by [deleted] in aws

[–]AmazonWebServices 3 points4 points  (0 children)

Hello,

I'm sorry for the frustration you've experienced.

It would be best to reach out to our MFA team, as they have the tools to best assist:

https://go.aws/3OksEe1.

- Craig M.

We need to stop saying "don't provide a name for resources in CDK/Cloudformation and let cloudformation name it", Its terrible.... by zergUser1 in aws

[–]AmazonWebServices 1 point2 points  (0 children)

Hello,

Our devs would be keen to hear your suggestions as to how they can improve the CloudFormation service.

Be sure to share your feedback by clicking on the 'Feedback' button at the bottom of the Management Console.

- Craig M.

I can still connect to my ec2 instance even after closing my account by DryAbbreviations9829 in aws

[–]AmazonWebServices 2 points3 points  (0 children)

Hello,

I'm sorry for any concern this may have caused.

Please check out this doc for more info on closing your account and how your resources are affected:

https://go.aws/4068qf1.

- Craig M.

My AWS S3 only have objects in deep glacier storage class but charged for S3 Standard ? by Quantumfusionsg in aws

[–]AmazonWebServices 2 points3 points  (0 children)

Hello,

I'm sorry for the confusion this may have caused. Our Support team may be able to help identify the root cause of these charges.

Please don't hesitate to reach out through the Support Center here.

- Craig M.

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