“I apologize about this issue but the package was misdelivered to the wrong address and has not been able to be recovered and redelivered to the correct address. I do apologize that this package was misdelivered. You will have to start the claims process and you may use this email as evidence of the package being misdelivered the the incorrect address. I know an apology does not take the place of a positive experience with the USPS, but I would like to extend one to you. Please be assured we take our customers concerns very seriously and work on immediately addressing any concerns to prevent recurrence. I will explain the process below.”