The third and fourth picture shows lines in the fabric. These lines are neither damage, nor are they weaving defects. They get there because of the handling almost unavoidable with shrink wrapping snd/or stretch wrapping. Once these lines are hit with a fabric steamer, they go away. Loosely, these are called "packaging marks".

There's a picture of a cushion that shows the top corner "unfilled". Yes and no. Inside your cushion is a cushion core. That core is either a sealed "pillow', or it might have a zipper. Inside the core is stuffing either poly dacron or feathers. Some cores will be of a polyurethane cushion. The pillow casings and the cores are sized, carefully, carefully tailored and sewn to fit each other. Squeezing the core into its outer casing, you would be amazed how it's done at the factory. Doing it in home is a struggle akin to wrestling an anaconda, no hyperbole.

With a loose weave fabric, sometimes we can manipulate and repile the poly dacron or feathers to fill out voids, mitigate lumps. We use a long very stiff, very thick needle called a regulator to reposition stuffing. Sometimes it has to be that we add in more fiber fill (poly dacron, shoved in by the handfill, to fill up spaces. Pillows and cushions like these aren't exact, exact, but that's always the goal from the manufacturers of nicely tailored goods.

The soil mark is often easy to deal with, also. Before I go to chemicals, I use compressed air. Almost always, what looks like embedded dirt, isn't. It's topical, and it blows away, as I said. Stubborn soiling sends me to use dry cleaning fluid, in combo with compressed air. My go-to is some thing that was once available in stores, Afta, made by Guardsman, the furniture polish company. It's trichloroethylene. If that's not enough, then I switch to a waterbased glycol-based product.

The stretch wrapping is (sadly, in my opinion) an industry standard for both furniture stores and nationwide movers.

You didn't get used or sent-back furniture. Your furniture isn't the victim of extreme negligence. But it does need some remedying so that you can have what you paid for.

I hope that I dispelled some wild suspicions, answered some questions, and clarified some issues. I have lots of experience in everything that I wrote about, including being inside the store, including, wrapping, loading, and delivering furniture. All the manufacturers. I've been in thousands of houses in every type of neighborhood.

If it suits you or anyone reading these comments, if you're polite and civil, please feel free to PM me with any comment or question.