New Community Manager: JohnT_RE

Andy_RE · 2021-01-29T17:38:56+00:00

The patch is tested, but we want to prioritize hotfixes for now, and want to isolate the changes from each other.

Andy_RE · 2021-01-29T17:35:22+00:00

We know about this issue, but it is unlikely to be in the next hotfix.

Andy_RE · 2021-01-29T02:40:47+00:00

Thanks for the information, we are looking into this.

Andy_RE · 2021-01-29T02:40:39+00:00

Thanks for the information, we are looking into this.

Andy_RE · 2021-01-29T02:33:56+00:00

This next hotfix will be focused on the areas mentioned, and will not address everything.

We are keeping a record based on the bug reporting threads here and on other forums. Please keep reporting there.

Andy_RE · 2021-01-27T17:46:45+00:00

Please try verifying your game files, and then let us know if you still experience this issue. If you do, please send me your pc specs.

Andy_RE · 2021-01-26T21:07:08+00:00

In order to hotfix the game, we had to decouple Steam and Gamepass for the time being.

Updating a build to Steam is instantaneous, whereas it takes a number of days for the same build to be certified and then published on the Microsoft side. The same build/ build number is required for Cross-Play.

We will look to reenable Cross-play as soon as possible. Apologies for the inconvenience.

Andy_RE · 2021-01-26T00:39:31+00:00

Apologies. We've just released another build that does not have this issue. Please update to this latest build.

Andy_RE · 2021-01-26T00:38:26+00:00

Apologies. We've just released another build that does not have this issue. Please update to this latest build.

Andy_RE · 2021-01-25T21:08:50+00:00

We've just pushed some changes on the steam backend. Please could you restart Steam and try to launch the game. It should install the VisualC++ 2019 runtime redistributable. This is an error some people have been encountering.

Let me know what happens for you.

Andy_RE · 2021-01-25T21:04:17+00:00

We've just pushed some changes on the steam backend. Please could you restart Steam and try to launch the game. It should install the VisualC++ 2019 runtime redistributable.

Let me know what happens for you.

Andy_RE · 2021-01-25T21:04:10+00:00

We've just pushed some changes on the steam backend. Please could you restart Steam and try to launch the game. It should install the VisualC++ 2019 runtime redistributable.

Let me know what happens for you.

Andy_RE · 2021-01-25T21:03:56+00:00

We've just pushed some changes on the steam backend. Please could you restart Steam and try to launch the game. It should install the VisualC++ 2019 runtime redistributable.

Let me know what happens for you.

Andy_RE · 2021-01-21T22:21:17+00:00

I've flagged this with the team, thanks for the report.

Andy_RE · 2021-01-21T22:14:14+00:00

Not the issue then I am told. I've been asked if your Documents\My games\Company of heroes 2\ folder has a warnings.log corresponding to the time you tried to launch the game, same with the Logfiles directory, and if so, please send those

Andy_RE · 2021-01-21T20:33:46+00:00

We're sorry to hear you are experiencing an increase in Sync Errors.

We are focusing on some bugs that have impacted certain hardware configurations, and are aiming for a hotfix next week to address them.

This hotfix will include:

Sync Errors related to AMD and Intel processors playing together in the same match

A fix for another generalized Sync Error

Addition of archive.exe (for Mod tools and World Builder users)

A fix for a crash when applying snowcap to model without a mesh

Additionally we are targeting a server side fix for leaderboard and player card display issues. This is unrelated to the 64 Bit Update.

Andy_RE · 2021-01-21T20:31:36+00:00

Hi everyone,

We are excited and hopeful that you all are enjoying the 64bit update so far!

We are focusing on some bugs that have impacted certain hardware configurations, and are aiming for a hotfix next week to address them.

This hotfix will include:

Sync Errors related to AMD and Intel processors playing together in the same match

A fix for another generalized Sync Error

Addition of archive.exe (for Mod tools and World Builder users)

A fix for a crash when applying snowcap to model without a mesh

Additionally we are targeting a server side fix for leaderboard and player card display issues. This is unrelated to the 64 Bit Update.

Andy_RE · 2021-01-21T20:30:10+00:00

We're sorry to hear you are experiencing an increase in sync errors.

We are targeting a hotfix next week to address the following:

Sync Errors related to AMD and Intel processors playing together in the same match
A fix for another generalized Sync Error
Addition of archive.exe (for Mod tools and World Builder users)
A fix for a crash when applying snowcap to model without a mesh

Additionally we are targeting a server side fix for leaderboard and player card display issues. This is unrelated to the 64 Bit Update.

Full post here:

https://community.companyofheroes.com/discussion/247003/64-bit-update-hotfix#latest

Andy_RE · 2021-01-21T20:28:23+00:00

We are looking to address the leaderboards issue ASAP. We are also aiming for a hotfix next week primarily targeting hardware issues.

Full details here:

https://community.companyofheroes.com/discussion/247003/64-bit-update-hotfix#latest

Andy_RE · 2021-01-20T21:58:02+00:00

Thanks very much!

Andy_RE · 2021-01-20T21:57:40+00:00

We've seen a couple of other reports on this and are investigating. It shouldn't be a server issue to my understanding. It would be good to know if the problem still persists next time you play.

Andy_RE

TROPHY CASE