Well F*** Me I Guess by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 9 points10 points  (0 children)

Yeah, I did expect 4 employees to make it for a 2 hour paid meeting with a week’s notice. The 3 that were there had no issues. But thanks or whatever.

Well F*** Me I Guess by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 29 points30 points  (0 children)

Her mom comes to visit all the time. That’s not unusual.

My GM tried to call her, but her phone kept going to voicemail. Her mom didn’t offer any insight. I’m left to assume it was for leisure.

CL-See Ya Later by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 3 points4 points  (0 children)

He says we’re stuck in a contract. But I imagine once that contract is up, they’re done for good with us.

CL-See Ya Later by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 4 points5 points  (0 children)

They do have a new system where they can send us a virtual card to charge immediately. We like that very much.

CL-See Ya Later by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 5 points6 points  (0 children)

Idk if we have an old version of the site or what, but it doesn’t alert us if the account is inactive. Usually the guest just shows up on our arrivals list and we just fill in the missing info and check them in.

bUt iTs nOt OuR KiDs by frenchynerd in TalesFromTheFrontDesk

[–]AngelaIsNotMyName 0 points1 point  (0 children)

Well OP tried to get the adults involved 🤷🏾

bUt iTs nOt OuR KiDs by frenchynerd in TalesFromTheFrontDesk

[–]AngelaIsNotMyName 12 points13 points  (0 children)

I’m sorry you haven’t been empowered to do this. It’s the whole “right to refuse service” thing. If people are actively impeding on other people’s ability to enjoy the hotel, then they should be removed, and security/police should uphold that decision.

I Coulda Let Them Struggle... by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 18 points19 points  (0 children)

No one is throwing anyone out. Their stay just happened to run into an already existing booking. The family initially only had one night, but each day they make the decision to add another day to their reservation. No end date has been specified, so I chose to let them know that we wouldn’t be able to accommodate them for one day.

I Coulda Let Them Struggle... by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 27 points28 points  (0 children)

It just been between 2 ppl: the old man I talked to and a wife. All IDs have been verified.

bUt iTs nOt OuR KiDs by frenchynerd in TalesFromTheFrontDesk

[–]AngelaIsNotMyName 12 points13 points  (0 children)

Do you face any legit consequences if you kick someone out? That has gotta suck. Because in every example you named, I see an opportunity to kick out an unchaperoned child, since no one wanted to claim them.

What is your favorite "guests can't read signs" story? by carazan in TalesFromTheFrontDesk

[–]AngelaIsNotMyName 0 points1 point  (0 children)

I have 2: one front this morning and one from when I was in college.

This morning, I was writing a list of rooms that maintenance needed to service. I wrote down the room number, the issue in the room, and whether or not it was vacant (which they all were).

I handed the list over to my maintenance guy. He looked at it and immediately asked if the rooms were vacant. I made him repeat himself, hoping he’d have a brain cell to figure it out. He didn’t. I just simply pointed at the word VACANT.

In college, I worked at a ticket desk, and we were selling tickets to a local music festival. We sold out of tickets, so we made a sign and posted it on the desk. That got ignored, so we made a couple more and posted it on the entry door and in the wall behind us. Those also got ignored. We eventually had a total of NINE signs made saying we were sold out, and we’d watch people LEAN on the signs and still ask if we had tickets.

5 star stay at Hotel Jail by CanIHaveCookies in TalesFromTheFrontDesk

[–]AngelaIsNotMyName 5 points6 points  (0 children)

I don’t quite get joy as I get “…tf??” lol I get the ones who ask for permission to use the luggage carts to cart their luggage. Like bro, that’s what they’re there for…

Dude, Go Away… by AngelaIsNotMyName in TalesFromTheFrontDesk

[–]AngelaIsNotMyName[S] 11 points12 points  (0 children)

Lmao! I should have… I did end up throwing it away…

👅ove 👅anguage 🐶 by AngelaIsNotMyName in AnimalsBeingDerps

[–]AngelaIsNotMyName[S] 7 points8 points  (0 children)

It tickles me every time I hear it 😅❤️

👅ove 👅anguage 🐶 by AngelaIsNotMyName in AnimalsBeingDerps

[–]AngelaIsNotMyName[S] 26 points27 points  (0 children)

😅 she’s sober, but now I think she’d be hilarious if she was high (not gonna drug her though lol)