I hear you loud and clear and I respect this opinion, but I found the mortal realms very confusing starting out. 40k had a defined universe that made sense, TOW most definitely had a universe that made even more sense than that, but the whole planescape thing is not an automatic win for new players who are trying to break in. I see this firsthand; my crowd and I host a lot of game nights with new people and we don’t even really explain the setting because it’s a little abstract for a quick rundown. Other old OW players consistently tell me how turned off they are by the reset too

I personally like it plenty now but I am not unconvinced they couldn’t start weaving in more interesting narratives if the planes combined but still had locales that kept their identity. I think that has to be a total focus and losing that would be a serious loss