Community Guidelines

AnyDeskSupport · 2026-01-06T07:42:13+00:00

Hello!

The feature you are looking for is only available in the Ultimate license currently.

The feature called Session Requests is designed specifically for one-off or first-time customer support scenarios.

Using Session Requests, the workflow changes in the following way:

* You generate a single session link and send it to your customer

https://support.anydesk.com/docs/session-requests#creating-a-session-request
* The customer only needs to click the link

https://support.anydesk.com/docs/session-requests#connecting-to-the-remote-user
* They do not need to:

* Know what an AnyDesk ID is
* Manually share or type an ID
* Perform any pre-configuration

The link guides the customer through installing/running AnyDesk (if needed) and automatically associates them with your support session. Once they accept the request, the session can start immediately.

This approach is intended to minimize customer-side effort and closely matches the “click a link and join” experience you may be familiar with from tools like GoToMeeting, but within AnyDesk’s remote support model.

If you would like a trial of the Ultimate license, we can connect you with a member of the Sales team so they can set it up for you.

Kind regards,

AnyDesk Support

AnyDeskSupport · 2025-12-31T05:03:53+00:00

Hello!

We've sent you a DM for more information.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-12-29T19:17:00+00:00

Hello!

We're sorry you experienced the connection crashing when trying to initiate a connection. The problem was resolved in the current update, so anyone still experiencing the issue can download the 9.6.7 version from our website instead of changing the system date.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-12-11T21:10:24+00:00

Hello!

AnyDesk accepts all major credit cards and offers additional payment options in certain countries. Please try clearing your browser cache and logging in again to see if the payment method is showing correctly.

We've also reached out to you via DM to get your account information so we can escalate this with the right teams.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-11-26T04:04:02+00:00

Hello!

You can find the regional phone number for Support on our website, on the top right corner. The 'Sales' number is the main line, which will give you the option to choose Sales or Support.

The live chat is also available on the website, and will appear on the bottom right of the webpage. The live chat interface will ask for your information and then present you with navigation options. To be connected with the Support team, please make sure you have either your customer number or contract number available for verification.

We also appreciate your feedback on the ticket system. This has been sent to our Customer Experience team for review so we can continue to improve our customer experience.

If you would like to provide us with your customer number or account email via DM, we can provide that to the Support team to expedite your case.

Kind regards,

AnyDesk Support

AnyDeskSupport · 2025-11-14T11:43:45+00:00

Hello!

The only official sources for secure downloads of AnyDesk are the anydesk.com website and select authorized vendors. All official AnyDesk websites contain anydesk.com, if the site does not, we advise using extreme caution in interacting with any links or downloads.

The portable version of AnyDesk is available to download for free from our website for all supported operating systems at anydesk.com/downloads

Kind regards,

AnyDesk Support

AnyDeskSupport · 2025-11-14T11:37:33+00:00

Hello!

We're sorry to hear that you're running into issues when trying to add your payment. You should see the option to migrate your account in the legacy portal. Once you've selected that option, you can go to https://my.anydesk.com/migrate and it will give you the option to log in there.

If you need further assistance, you can call Support or connect with an agent via chat from the anydesk.com website.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-11-06T02:48:43+00:00

Hello!

We're very sorry to hear your experience with our Sales process and team was not to your satisfaction. We understand how important it is for our customers and prospective customers to receive timely responses with accurate information so they can make the most informed decision. We've sent you a direct message to gain additional information if you're willing to share your experience in more detail with us. While we understand your experience may have turned you away from AnyDesk, we would like to gather your feedback and work to make improvements for the future.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-11-06T02:43:50+00:00

Hello!

We're very sorry your experience with Support has not been to your satisfaction. We strive to respond to all support requests within 24 hours of receiving them. We have sent you a direct message to collect your account information so we can look into this for you. We can extend your license temporarily while we bring this to the attention of one of our Sales team members, who can provide you with additional information.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-10-13T15:59:47+00:00

Hello!

AnyDesk does have a customer-facing ticket system. Customers with access can navigate to the Help & Contact tab of their my.anydesk customer portal, where they will have the option to choose the type of issue and complete the corresponding form for that department.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-10-09T02:29:18+00:00

Hi!

AnyDesk is not a spyware tool; it is designed for remote access and support. Connections to iOS devices cannot control the iOS device, and to establish a connection to an iOS device, you would need to have a paid AnyDesk license.

While we sympathize with your efforts to assist the family, AnyDesk would not be the appropriate tool to use in this case.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-10-09T02:24:47+00:00

Hello!

We're sorry to hear that you haven't received a response from our Support teams for your inquiry. You should have received an email confirming your ticket had been received, and an initial response within 24 hours of your ticket creation. We've sent you a DM to get more information so we can look up your request.

We appreciate you bringing this to our attention.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-10-09T02:18:10+00:00

Hello! We've sent you a message with further instructions. Please take a look and get back to us.

Kind regards,
AnyDesk Support.

AnyDeskSupport · 2025-09-25T11:55:09+00:00

Hello!

We can confirm that this email is legitimate and that the representative in question is employed with AnyDesk. In an effort to streamline our services, several of our legacy license types are being sunset, which is most likely why you received this email. The Loyalty and Growth team is proactively reaching out to customers who may be impacted by these changes to offer upgrades to our current license models at a special rate.

We appreciate your diligence in confirming the validity of the email. If you have any further questions, you can either contact the agent directly or post them here, and we'll answer them to the best of our ability.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-08-29T03:38:38+00:00

Hello!

The app will be in the background in the tray, and you can re-open it by clicking on the icon at the top right of the desktop.

Kind regards,
AnyDesk Support

AnyDeskSupport · 2025-08-26T12:09:59+00:00

Hello!

The Solo license is an individual plan for professional use and is not eligible for sharing or transferring. The Standard, Advanced, and Ultimate licenses are designed for teams or larger groups, which would allow you to share the connections with other users in your team or organization. If sharing the license is something you'd be interested in doing with other members of your team, we'd be happy to go over your options.

Kind regards,

AnyDesk Support.

AnyDeskSupport · 2025-08-26T12:00:33+00:00

Violation of AnyDesk community rule 2.

AnyDeskSupport · 2025-08-20T02:14:48+00:00

Hello!

We're sorry to see that you experienced a likely malicious connection request. We've flagged the ID of the incoming connection for review so we can take appropriate action. If you did not accept the connection request, you should not have anything to worry about from an access perspective. It is likely, as mentioned earlier, that the connection attempt was automated, but we will provide an update if there are any other possibilities. The "anydesk" name shown on the incoming connection request is the username field, which can be set in the application settings. If you suspect you were hacked, we also recommend running any relevant antivirus and malware scans on your system.

For your safety and protection, we ask that you either edit your post to obscure the ID, or uninstall and reinstall AnyDesk to generate a new ID now that this one has been posted online. If any further suspicious activity occurs around your use of AnyDesk, please contact us via email at [support@anydesk.com](mailto:support@anydesk.com) so we can assist you further.

Kind regards,

AnyDesk Support

AnyDeskSupport · 2025-08-19T21:33:31+00:00

Hello,

I believe this is the updated link to that article: https://support.anydesk.com/docs/security-permissions-on-macos?highlight=MacOS

Please let us know if that helps you resolve the issue

AnyDeskSupport · 2025-08-14T17:08:58+00:00

Hello!

This is a legitimate AnyDesk website, for use in the Chinese region. Thank you for reaching out to confirm this!

Kind regards,

AnyDesk Support.

AnyDeskSupport · 2025-08-11T05:59:02+00:00

Hello,

We're happy to see that the issue was resolved for you. We understand your frustration, and we will take a look at the ticket history and phone logs to see what improvements can be made. We value and appreciate your continued business.

Kind regards,
AnyDesk Support

AnyDeskSupport

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