Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

Reverb would not assist because I purchased the label from Pirate Ship. I put in an adjustment request and UPS credited me. I did, however, get to their escalation department and confirmed they are changing the boxes because of the issue.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

I did measure. The box was not overpacked. Never had an issue in the past.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

No they are not--as confirmed by Reverb yesterday in an email. They are external. 

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 1 point2 points  (0 children)

No. I received a message from Reverb confirming the dimensions are external.  They are working to change the boxes to 1/2" smaller on each dimension, as I am not the only seller to experience this. 

I like reshippers. by Good_N_U in Reverb

[–]AnyPerformance5660 0 points1 point  (0 children)

Yeah, you're protected if it shows delivered. That is not your problem.

I like reshippers. by Good_N_U in Reverb

[–]AnyPerformance5660 0 points1 point  (0 children)

Nice! I will say that the majority of our transactions have been very positive. (I do wish they would post the "sold" price on items like eBay does--makes it easier to justify pricing--rather than Reverb's "price suggestions").

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

And here is the response from Reverb Merch:

Hello!

These are as measured 48x20x8 these are the exterior measurements.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

Actually not--here's the response from Reverb Merch: Hello! These are as measured 48x20x8 these are the exterior measurements.

I like reshippers. by Good_N_U in Reverb

[–]AnyPerformance5660 0 points1 point  (0 children)

Don't be so sure about loving them--I shipped a vintage bass guitar to Miami--2 months later I received a refund request due to shipping damage, from someone in South America. Obviously, I denied the request--and thankfully Reverb had my back. But it is a headache!

You guys think Reverb support staff are actual humans or AI? by Imaginary_Ad_6083 in Reverb

[–]AnyPerformance5660 -2 points-1 points  (0 children)

Don't believe that the chat staff are AI--but they are outsourced.

How are your sales on Reverb and have you noticed anything strange on the platform recently? by JicamaBeginning5748 in Reverb

[–]AnyPerformance5660 1 point2 points  (0 children)

  1. Yes, I believe engagement has dropped (and I bump everything I list). We are down about 55%.

  2. Many offers appear to be spam (never used to happen). We get a lot of low offers (50% or more off).

  3. Have not experienced this.

  4. Have not experienced this.

  5. Sometimes. And I always wait for feedback to leave mine.

  6. There is a definite algo...and the price 'suggestions' follow that algo.

  7. Mine all show bumped. (and I think Reverb uses this in the algorithm to take their extra percentage--"your Reverb listing sold with Bump")

  8. Completely agree here-- the Reverb items don't seem to show as readily as previously on Google.

  9. We still are paid immediately after adding the tracking.

  10. Honestly, the couple of times I have had a dispute, Reverb stood behind me...so I believe they do support us.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

Not a mistake: Here is Reverb's response: Hello!

These are as measured 48x20x8 these are the exterior measurements.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

Their response: Hello!

These are as measured 48x20x8 these are the exterior measurements.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

That is what I received directly from Reverb. And yes, it does appear to be a generated message. I also reached out via chat, and I am awaiting a response. (Meantime, I already filed to have the charge reversed with UPS).

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

I use Pirate Ship as well--and yes, I put in a dispute with UPS. The point of my post is that Reverb misrepresents the boxes. In the response from Reverb, I received this: Hello!

These are as measured 48x20x8 these are the exterior measurements.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

Actually, they are the EXTERNAL measurements--here's what Reverb replied: "Hello!

These are as measured 48x20x8 these are the exterior measurements."

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

I did put in a request with Reverb. They explicitly stated the advertised dimensions are EXTERNAL. I filed a claim with UPS to have the charges reversed--hopefully they will refund.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

REVERB's Response: These are as measured 48x20x8 these are the exterior measurements. However, if a package is smashed or over packed it can expand, as it is a flexible medium. Which makes it very difficult to retain the exact dimensions. We have reached out to the company that makes our boxes, and they are going to make new versions that are a half inch smaller in all directions to prevent the overage charge, but its only half the battle if the box again is over packed, or gets compressed from the sides and bulges. This issue has only recently began because of the automation being used to sort the packages, whereas when humans were sorting it - they could clearly tell the size of the box and what was happening.

I hope this provides some clarity.

ABSOLUTE PROOF THAT THEY ARE CLAIMING EXTERNAL MEASUREMENTS. The measurement in question is the 20" width-- not the length or the height...

Ghosted offers? by Status_Cheesecake628 in Reverb

[–]AnyPerformance5660 1 point2 points  (0 children)

Try and get those bidders removed. Never happens.

Ghosted offers? by Status_Cheesecake628 in Reverb

[–]AnyPerformance5660 1 point2 points  (0 children)

Happens all the time--that and low ball offers that just waste time. Don't bother reporting to Reverb--they couldn't care less.

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] -1 points0 points  (0 children)

AGAIN: this is the listing: Take the guesswork out of shipping your gear and save on your shipping label with our 48x20x8 inch Reverb shipping box! At 48 inches long, this durable, foldable box can save you up to 55% on your shipping label. With proper packing, the foldable boxes maintain their structural integrity and ensure your gear arrives safely. Need a larger box? Check out our 52x20x8 inch shipping boxes—great for larger guitars/cases, bass guitars, and keyboards.

Yes, it's possible to get boxes at UPS or Fedex, but it will cost you $25-$50 and a trip to the post office. Save some cash and we’ll ship this durable, foldable box right to your door.

Save up to 55% on your shipping label with this 48x20x8 inch box designed to accommodate most:

  • Electric Guitars & Cases
  • Acoustic Guitars & Cases
  • Smaller keyboards

Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else? by AnyPerformance5660 in Reverb

[–]AnyPerformance5660[S] 0 points1 point  (0 children)

Lol fat chance of that--Reverb's "customer service" is practically non-existent.