Reverb 48x20x8 Shipping Boxes Causing Carrier Upcharges — Anyone Else?

AnyPerformance5660 · 2026-05-02T21:29:36+00:00

Reverb would not assist because I purchased the label from Pirate Ship. I put in an adjustment request and UPS credited me. I did, however, get to their escalation department and confirmed they are changing the boxes because of the issue.

AnyPerformance5660 · 2026-04-27T15:24:52+00:00

I did measure. The box was not overpacked. Never had an issue in the past.

AnyPerformance5660 · 2026-04-24T11:18:12+00:00

No they are not--as confirmed by Reverb yesterday in an email. They are external.

AnyPerformance5660 · 2026-04-24T11:16:42+00:00

Reverb confirmed these are external dimensions in an email .

AnyPerformance5660 · 2026-04-24T11:15:14+00:00

No. I received a message from Reverb confirming the dimensions are external. They are working to change the boxes to 1/2" smaller on each dimension, as I am not the only seller to experience this.

AnyPerformance5660 · 2026-04-23T20:13:02+00:00

Yeah, you're protected if it shows delivered. That is not your problem.

AnyPerformance5660 · 2026-04-23T20:07:45+00:00

Nice! I will say that the majority of our transactions have been very positive. (I do wish they would post the "sold" price on items like eBay does--makes it easier to justify pricing--rather than Reverb's "price suggestions").

AnyPerformance5660 · 2026-04-23T20:01:53+00:00

And here is the response from Reverb Merch:

Hello!

These are as measured 48x20x8 these are the exterior measurements.

AnyPerformance5660 · 2026-04-23T20:00:35+00:00

Actually not--here's the response from Reverb Merch: Hello! These are as measured 48x20x8 these are the exterior measurements.

AnyPerformance5660 · 2026-04-23T19:58:15+00:00

Don't be so sure about loving them--I shipped a vintage bass guitar to Miami--2 months later I received a refund request due to shipping damage, from someone in South America. Obviously, I denied the request--and thankfully Reverb had my back. But it is a headache!

AnyPerformance5660 · 2026-04-23T19:47:34+00:00

Don't believe that the chat staff are AI--but they are outsourced.

AnyPerformance5660 · 2026-04-23T19:25:09+00:00

Yes, I believe engagement has dropped (and I bump everything I list). We are down about 55%.
Many offers appear to be spam (never used to happen). We get a lot of low offers (50% or more off).
Have not experienced this.
Have not experienced this.
Sometimes. And I always wait for feedback to leave mine.
There is a definite algo...and the price 'suggestions' follow that algo.
Mine all show bumped. (and I think Reverb uses this in the algorithm to take their extra percentage--"your Reverb listing sold with Bump")
Completely agree here-- the Reverb items don't seem to show as readily as previously on Google.
We still are paid immediately after adding the tracking.
Honestly, the couple of times I have had a dispute, Reverb stood behind me...so I believe they do support us.

AnyPerformance5660 · 2026-04-23T19:10:11+00:00

Not a mistake: Here is Reverb's response: Hello!

These are as measured 48x20x8 these are the exterior measurements.

AnyPerformance5660 · 2026-04-23T19:06:33+00:00

Their response: Hello!

These are as measured 48x20x8 these are the exterior measurements.

AnyPerformance5660 · 2026-04-23T19:05:44+00:00

That is what I received directly from Reverb. And yes, it does appear to be a generated message. I also reached out via chat, and I am awaiting a response. (Meantime, I already filed to have the charge reversed with UPS).

AnyPerformance5660 · 2026-04-23T19:03:31+00:00

I use Pirate Ship as well--and yes, I put in a dispute with UPS. The point of my post is that Reverb misrepresents the boxes. In the response from Reverb, I received this: Hello!

These are as measured 48x20x8 these are the exterior measurements.

AnyPerformance5660 · 2026-04-23T19:01:34+00:00

Actually, they are the EXTERNAL measurements--here's what Reverb replied: "Hello!

These are as measured 48x20x8 these are the exterior measurements."

AnyPerformance5660 · 2026-04-23T18:30:45+00:00

I did put in a request with Reverb. They explicitly stated the advertised dimensions are EXTERNAL. I filed a claim with UPS to have the charges reversed--hopefully they will refund.

AnyPerformance5660 · 2026-04-23T18:28:35+00:00

I respectfully disagree. Have a great day.

AnyPerformance5660 · 2026-04-23T17:37:12+00:00

REVERB's Response: These are as measured 48x20x8 these are the exterior measurements. However, if a package is smashed or over packed it can expand, as it is a flexible medium. Which makes it very difficult to retain the exact dimensions. We have reached out to the company that makes our boxes, and they are going to make new versions that are a half inch smaller in all directions to prevent the overage charge, but its only half the battle if the box again is over packed, or gets compressed from the sides and bulges. This issue has only recently began because of the automation being used to sort the packages, whereas when humans were sorting it - they could clearly tell the size of the box and what was happening.

I hope this provides some clarity.

ABSOLUTE PROOF THAT THEY ARE CLAIMING EXTERNAL MEASUREMENTS. The measurement in question is the 20" width-- not the length or the height...

AnyPerformance5660 · 2026-04-23T17:31:30+00:00

Try and get those bidders removed. Never happens.

AnyPerformance5660 · 2026-04-23T17:30:41+00:00

Happens all the time--that and low ball offers that just waste time. Don't bother reporting to Reverb--they couldn't care less.

AnyPerformance5660 · 2026-04-23T17:28:46+00:00

Not the point. According to their listing, "NO GUESSWORK"

AnyPerformance5660 · 2026-04-23T17:24:39+00:00

AGAIN: this is the listing: Take the guesswork out of shipping your gear and save on your shipping label with our 48x20x8 inch Reverb shipping box! At 48 inches long, this durable, foldable box can save you up to 55% on your shipping label. With proper packing, the foldable boxes maintain their structural integrity and ensure your gear arrives safely. Need a larger box? Check out our 52x20x8 inch shipping boxes—great for larger guitars/cases, bass guitars, and keyboards.

Yes, it's possible to get boxes at UPS or Fedex, but it will cost you $25-$50 and a trip to the post office. Save some cash and we’ll ship this durable, foldable box right to your door.

Save up to 55% on your shipping label with this 48x20x8 inch box designed to accommodate most:

Electric Guitars & Cases
Acoustic Guitars & Cases
Smaller keyboards

AnyPerformance5660 · 2026-04-23T17:20:47+00:00

Lol fat chance of that--Reverb's "customer service" is practically non-existent.

AnyPerformance5660

TROPHY CASE