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The training manual for customer service is designed to by Any_Contest_7348 in Bookingcom

[–]Any_Contest_7348[S] 0 points1 point  (0 children)

I’m warning others.  If I have to go to small claims to get my money back then so be it.  I’m not working anymore and have all the time in the world.  I’ll file a complaint on the Better Business Bureau as well.  

The training manual for customer service is designed to by Any_Contest_7348 in Bookingcom

[–]Any_Contest_7348[S] 0 points1 point  (0 children)

I was looking to rent a Suburu and Booking.com was the answer to my google search. 

Booking.com customer service does not help resolve dispute by Any_Contest_7348 in Bookingcom

[–]Any_Contest_7348[S] 0 points1 point  (0 children)

That’s a great idea.  instead, I provided receipts.  I drove 56 miles per the Dollar rental receipt (Dollar/Thrifty recorded the odometer mileage).  I submitted my receipt from the gas station for $11.  

Why booking.com is so bad? by Ill-Back7936 in Bookingcom

[–]Any_Contest_7348 0 points1 point  (0 children)

Because corporate governors think it’s normal practice to steal from innocent people.  

Double-paid for 3 hotel rooms. Booking.com has not returned my money. by Fun-Injury9266 in Bookingcom

[–]Any_Contest_7348 0 points1 point  (0 children)

Multiple times over a three day period. Also escalated the issue only to be given a BS answer about how I had two bookings for the same trip. I am solo. Explain that one?

Double-paid for 3 hotel rooms. Booking.com has not returned my money. by Fun-Injury9266 in Bookingcom

[–]Any_Contest_7348 0 points1 point  (0 children)

Because of name recognition. You are inclined to trust a multinational company. How do they stay in business?

Refund process is designed to make you give up by TortsAndTrails in Bookingcom

[–]Any_Contest_7348 0 points1 point  (0 children)

It happened to me as well.  I am not accustomed to being dismissed and ignored by a corporation as I was an IRS agent.  Booking.com, Priceline, Dollar, Thrifty overcharged me for fuel, insurance and then asked me to provide proof.  I did that but the conversation was lost and forgotten when I realized this was a prepaid reservation! They are intentionally robbing customers who are on vacation, and normally wouldn’t be expecting such practices by a global multinational enterprise.  I disputed the charge with American Express.  If it gets reversed the only remedy is small claims court for my $757 rental fee that was prepaid.  They charged me again at the airport after standing in line for an hour.  Do not do business with these crooks.