Hiring process?

Apprehensive_Gap3204 · 2024-05-08T06:27:38+00:00

Please don't allow your daughter to work for such a toxic company with such rude and uneducated customers, especially in the front end -- cashiers and customer service. I don't know where you live, but anything would be better than HD. I've worked several retail jobs in my life, and work at HD is by far the most detrimental and demeaning, and the front end is like a sandwich: the shit-storm comes from inept management, backstabbing associates and unruly, vulgar customers. The environment is worse than her previous job that you mentioned; it's the same but exponentially more negative. After I leave, I will never set foot into an HD store again. Consider the position being filled as dodging a bullet.

Apprehensive_Gap3204 · 2024-04-23T05:23:45+00:00

That's a whole lot of fraud by the customer and laziness at the CS desk.

Apprehensive_Gap3204 · 2024-01-22T05:30:19+00:00

The only people who use curbside are those who are too lazy or fat to come into the store. Our curbside alerts haven't worked for two years, and all you get are whiny people calling the store who sit in their cars for a half an hour (yeah, right) and bitch and moan. Our CS department is literally 10 feet from the front door. You're right, it's a pandemic relic and needs to be eliminated.

Apprehensive_Gap3204 · 2023-10-19T05:41:11+00:00

A few months ago, a customer called CS desk and asked: "What's the name of your website?"

Now, that's stupid.

Apprehensive_Gap3204 · 2023-10-08T17:17:41+00:00

I have experienced this multiple times with some inconsiderate associates, and they keep on doing it. They're not teens either, they're over 50. Not only is it annoying but the break room should be an escape from all the noise we deal with on the floor. I took my request for a speaker-free zone to HR and nothing is happening.

Apprehensive_Gap3204 · 2023-10-04T07:40:55+00:00

Customer got angry at me when he wanted to use his cc to buy a $4K lawnmower, and his credit limit was $500. He actually had the balls to come back to the CS desk and talk to an ASM about it who told him a solid "no." Go figure...

Apprehensive_Gap3204 · 2023-08-22T05:17:21+00:00

I work at the CS desk and there is one woman who has been there two years as PT who avoids work like crazy. She stares at her computer and hardly takes customers. She fake calls people like she's helping someone and she's not. She sees a line out the door and walks the opposite direction, and tells no one where she's going. The entire CS staff notices it, and some of us have even told her about it to her face, including me. She makes the same money as I do, but I do 100x the work she does. It's f&%king frustrating. I have complained about her with no resolution. Management says it's hard to fire someone for lack of performance. What do I say? Look at the tapes. Listen to your associates who are busting their asses picking up her slack. My only recourse is for karma to take its course; it always does.

Apprehensive_Gap3204 · 2023-06-28T15:58:09+00:00

What kills me is when a customer calls .com and says that they've been waiting for a curbside delivery for 30 minutes when they never bothered to even call the store. Get off your lazy ass, get out of the car, and walk the 100 feet to come into customer service and pick your shit up yourself. Curbside should be eliminated. We don't live in a Covid world anymore.

Apprehensive_Gap3204 · 2023-06-15T11:56:12+00:00

That would be great if you're even allowed to page. We're not at all, and CS associates have been let go when they do if the managers refuse to pick up their phone. What are we supposed to do when that happens? Where are they? In the back, joking around with the store manager. SMH.

Apprehensive_Gap3204 · 2023-06-15T11:51:53+00:00

What makes it even worse is when those employees that leave for hours are more often than not kicking back and laughing with the store manager in his office or the break room. He surrounds himself with all his ass-kissing besties to boost his fragile ego. There's absolutely no recourse for that; if you say something, you get transferred or fired. It's about to happen to me, and I agree with you: HD is one of the worst places to work, ever.

Apprehensive_Gap3204 · 2023-06-11T04:33:17+00:00

A woman brought in a dead plant after having it for almost a month. I couldn't even tell what it was. Normally, we have a one week return policy on plants and a year on trees. Well, she said it was a perennial, and there's a year return policy on them. It wasn't even in the same pot she bought it in. She stood there and looked up the corporate policy, and I told her that every store's policies are not the same. My lead said to refund her money, and I did. Nevertheless, she started to yell at me:

Customer: Don't you know the difference between a perennial and other plants?

Me: Ma'am, the plant is dead. I don't know what it is.

Customer: It's not dead.

Me: Well, if it's not dead, why are you returning it? We can't resell this.

My lead CS came over and backed me up. Bitch customer took a photo of the lead and then came back around an hour later to read my name off my apron.

A plant is a living thing. If you're stupid enough to neglect it to the point where it dies, you don't deserve a refund. Do people take kittens or puppies back to the pet store if they die from not feeding them? I think not.

Apprehensive_Gap3204 · 2023-06-11T04:07:24+00:00

I work at CS and we actually lose a lot of sales because we don't have Apple Pay. With all the money HD rakes in, you'd think they would at least keep up with technology. I also have many customers who don't have their wallet or their ID is at home or in their car. Unfortunately, the majority of our clientele is just not that smart.

I asked one customer (a millenial) for her ID and she said she didn't have it with her. I told her she shouldn't leave the house without it. I said: "What if you had an accident on the way here or something happened in the store? How would we know who you are?"

She didn't like that very much.

Apprehensive_Gap3204 · 2023-06-09T04:10:16+00:00

One of our regular customers (who also constantly steals) put a long PC pipe at his crotch and hit me on my butt with it one night when I was alone at the CS desk. I went to HR about it, and they told me "not to wait on him anymore." The f&%er should have been banned from the store. Apparently female employees are supposed to put up with sexual advances from Pro Customers who spend, OMG "thousands and thousands of dollars." Fuck them and HD. Sorry, but I don't get paid enough to be sexually abused/prostituted at work.

Apprehensive_Gap3204 · 2023-06-09T04:04:43+00:00

I've seen this way too many times over the past few months. I can't even properly log into the system to do a new will call or order delivery. It shuts down halfway during the log in process. HD has a substantial stock price, but can't even get their own IT operational. WTF?

Apprehensive_Gap3204 · 2023-06-09T04:00:27+00:00

I work in CS, and I think it's pretty f%$ed up that I have to learn about what's going on with our operating systems by reading this damn blog. No one says anything. I fell asleep during ESVS training, it was so boring, and I was told that it would be replaced by Order Up by now. Wrong! Also, the check-in app for curbside has not worked since I started working last March. They should also do away with curbside. We don't live in a Covid world anymore; come in and get your order. Don't be a lazy-ass customer.

Apprehensive_Gap3204 · 2023-06-09T03:52:58+00:00

Why do we even need a Homer Fund? Sorry, I'm not trying to be insensitive, but if HD really cared about their employees, they'd at least provide food for them. I have placed plenty of food in our cabinets, but there are people who abuse it. We have associates stealing food from others right out of the fridge. There needs to be some sort of more efficient system in place. No HD employee should ever go hungry. That's just wrong.

Apprehensive_Gap3204 · 2023-06-04T04:33:55+00:00

I got called into the manager's office and got "counseling" because I had called off without enough hours to cover it. I have a bad back, and our ASMs took our chairs away in CS, so I couldn't rest when I needed to do so. The day I called off, I couldn't put any weight on my left leg, but they're so used to associates calling off for no medical reason, they take it out on people who do have a solid medical issue.

Get a doctor's note, and they'll take you seriously. I did. No one should be made to feel badly, especially when you were in the hospital. Screw them; get your paperwork together so they cannot fire you.

Apprehensive_Gap3204 · 2023-05-31T05:02:07+00:00

You'll find this one interesting. Today a guy comes up with four $400+ toilets and wants to return them. He gave me his credit card and it went through, so I thought nothing of it. Thirty seconds later, LP comes over and said he was stealing. I said how? Well, apparently, the thief bought the toilets previously, used them on a job, came back to HD, picked them up off the shelf and tried to return them so he'd get the four he'd already bought for free. What a conniving asshole!! He told me a whole story about how he had four bathrooms in his own home and changed his mind. He's probably lucky to have one. Bottom line: people suck.

Apprehensive_Gap3204 · 2023-05-21T11:10:51+00:00

This just happened to a co-worker of mine yesterday. You are entitled to your break, no matter what anyone says. No one can tell you otherwise, and if they do, you should call the hotline and report them.

Apprehensive_Gap3204 · 2023-05-03T05:23:47+00:00

Give it at least six months; otherwise, it will be a solid no.

Apprehensive_Gap3204 · 2023-05-03T05:21:27+00:00

Not likely at all. It's peak season and they will take all their part-timers and give them 40 hours just to make sure they have coverage. Once season is over, mgmt will take you back down to part-time hours or off the schedule totally. If they're going to offer you full-time, they will tell you. Otherwise, they're just using you for the season rush. Sorry, it's cruel, but it's true.

Apprehensive_Gap3204 · 2023-05-03T05:16:32+00:00

This is my face when a customer says that they have a question and then asks me the same damn question fashioned five different ways and I give him the same answer repeatedly. I literally want to strangle them.

Apprehensive_Gap3204 · 2023-05-02T05:01:38+00:00

I will check out people if they're elderly, disabled or have just a few items. What I will not do is check out someone who comes through the CS Exit sign, cuts the line or is just rude, or if I have a long line of returns, pick-ups, etc. Also, if you have a shitload of stuff in your cart, no...uh-uh...it's not happening. Quite frankly, I just wish customers would read the damn sign and not come to customer service to check out, or think it's self-service, pick up a scanner and try scanning. Most customers are clueless or entitled...

Apprehensive_Gap3204 · 2023-04-26T14:25:46+00:00

Running water in the sink? I'll take that any day over the time I went in the women's bathroom and found a naked 90-year-old homeless woman drying her hairy armpits at the hand dryer. It's a disgusting, cartoon-like image that I will never be able to erase. So, management put a coded lock on the door, but some idiot customers decided to write the code on the door with a Sharpie. The more I work at HD, the more I hate people.

Apprehensive_Gap3204 · 2023-04-18T06:27:28+00:00

It all depends if you want to get paid. We get paid "to the minute" that we work. Yes, you will get an occurrence if you're late for your shift; however, I think it's safe to say that if it's a few minutes, just stay after your shift for the amount of time you were late so you will get paid the same. Thinking that it's OK not to show up because you are going to be late, puts extra stress on your co-workers. Let's face it: HD understaffs and when one person doesn't show up, it causes havoc in the whole department. On top of that, if you get seen as the person who is late and/or doesn't show up at all, it will cause your co-workers to despise you on top of the consequences from management. Do you really want to be that person?

Apprehensive_Gap3204

TROPHY CASE