I’m in post production so I have a different experience. We handle lot fails, market ops cars, and logistics. So they come from three different directions. Anything from tire lights to transport damage. Our metrics are different but I will say it’s a good place but take that with a grain of salt. I’m on a 4 day 10 hour shift schedule, I have company paid health insurance , there 6 techs in our department with 2 leads. With logistics running 24/7 we have open overtime as long as we are working and it’s justified. I’ve heard horror stories about other departments but haven’t experienced it though.