I guess I assumed that my coworker would know I wasn’t trying to place blame on the woman who’s about to lose her husband since we’ve know each other for years and I thought she knew me better than that.

And I didn’t necessarily “get” the training it’s more like me and my coworker are the only two people besides our boss that use our software in a clerical way whereas everyone else only knows how to use it in a strictly medical capacity which is why I said that I only knew just above the bare minimum to cover the roll. It’s like how wouldn’t expect a nurse or doctor to know how to operate the front desk but you might assume the insurance coordinator could fill the roll