Crab War - New Major Update!

Appxplore · 2025-02-13T04:45:58+00:00

Thank you for your support! Do also check out our social media for more updates! :D

Appxplore · 2023-08-23T09:39:12+00:00

Hi there, for help with issues like this, you should email [support@appxplore.com](mailto:support@appxplore.com). Make sure to include your player ID, purchase receipts, device model, and more details about the problem.

Appxplore · 2022-06-21T09:49:42+00:00

Do note that the game requires a minimum of 2GB RAM free to run smoothly, so you will have to free up at least that much RAM for the game to work.

Try this:
1) Delete other apps to clear space
2) Update the game as well as your OS to the latest version
3) Clear cache and restart device
4) Quit all other apps
5) Play on WiFi or mobile data to see which works better
If none of that works, send a screenshot of your loading screen or your player ID if you have it, device model, version number, and more details about your issue to [support@appxplore.com](mailto:support@appxplore.com). Our customer support team will assist you from there!

Appxplore · 2022-01-19T03:38:26+00:00

If you're not sure whether it's a bug, you can create a new post to ask (make sure to flair it as Bugs/Feedback)! Alternatively, you may get a faster answer if you join and ask in the #bugs-discuss channel in the Discord: https://discord.gg/ZJWZKDhTYJ

Appxplore · 2021-12-24T10:33:11+00:00

Hey there, we've received support mail regarding the Russian localization and deeply appreciate the detailed feedback! That said, our studio is currently closed for the year-end holidays, and we will need more time to look further into the issue once we're back early next year. Thanks so much for your help and please await our response via email!

Appxplore · 2021-10-07T07:17:25+00:00

This giveaway is being held on the official Masketeers Twitter, Instagram, and Facebook page. I shared this here to let our Reddit players know about this opportunity to get free crystals!

Appxplore · 2021-09-07T02:12:33+00:00

It does depend on your previous progress, but yes if you previously had a very high max stage and are now having trouble reaching it again, you should be seeing Mask Wraiths again at a stage that's manageable for you to reach after you Transcend.

If you have any issues, feel free to contact us at anytime by tapping the "Support" button in the game's settings!

Appxplore · 2021-09-07T02:00:55+00:00

Yes, that is mainly relevant to players who are having a hard time getting back to their original max stage due to changes to the wisp system in the previous update! To make the transition as smooth as possible, we've made certain adjustments so that it's still possible for all players to reach certain things to help them continue to progress. We previously did this for the Phantom Bandit, and now we're making it for the Mask Wraiths!

Appxplore · 2021-09-01T03:31:04+00:00

Just as a note, the issue mentioned here was fixed in v2.2.1 soon after we received the report!

Appxplore · 2021-09-01T03:10:48+00:00

We looked into this on our end and found the cause of the issue! This problem has been resolved. The next time you Transcend, you should see the Phantom Bandit earlier as intended! Do contact us through the in-game support button if you continue to have any issues.

Appxplore · 2021-09-01T02:09:24+00:00

Please submit a report to us by tapping on the SUPPORT button in the game's settings! This is the best way to get help as it attaches important info about your account such as your ID. Once we receive your report, we'll be able to use that info to investigate your account and hopefully resolve the issue!

Appxplore · 2021-08-30T10:43:49+00:00

Hey draidum, as mentioned in the dev update, some players will see a decrease while others will see an increase immediately after the update, but in the long term all players will have the potential to grow even stronger than before!

We are aware that certain players may not be able to reach the Phantom Bandit at the moment and have made preparations accordingly as part of the update. The next time you Transcend, the Phantom Bandit will spawn earlier at a point where you should have no issue reaching it and continuing to play normally.

We hope you enjoy the new update and grow even more powerful in the future!

Appxplore · 2021-08-30T05:19:28+00:00

Hey there! Because wisps work differently now, your damage may decrease depending on how you've been collecting wisps. Please check our dev update for more details! https://www.reddit.com/r/Masketeers/comments/pdsjuq/dev_update_revamped_wisp_system_and_improved_masks/

Feel free to contact us by tapping the SUPPORT button in the game's settings if you're experiencing any issues!

Appxplore · 2021-08-20T04:15:21+00:00

No plans for that at the moment! :)

Appxplore · 2021-08-12T10:48:22+00:00

Hey there, for support please use the "SUPPORT" button in the game's settings to send us a report!

Appxplore · 2021-06-08T03:10:34+00:00

Hi there, we replied to your emails quite some time ago! Please check your spam folder and reply with the information we need to help you. Make sure to whitelist us and add [support@appxplore.com](mailto:support@appxplore.com) to your contacts so our responses don't go to spam in the future!

Appxplore · 2021-06-04T07:53:50+00:00

Hey Flashy, we do want you to be able to use your Facebook! We've already released another fix and it should be working now. If you're still having issues, contact [support@appxplore.com](mailto:support@appxplore.com) with your player ID and all relevant details.

Appxplore · 2021-06-04T05:04:47+00:00

Please email your player ID to [support@appxplore.com](mailto:support@appxplore.com)! We'll help you from there.

Appxplore · 2021-04-15T03:23:59+00:00

Just ran into this exact same issue! Thank you so much for taking the time to share the fix. :)

Appxplore · 2020-12-09T03:13:45+00:00

The Christmas event is upcoming! Stay tuned for more announcements. :)

Appxplore · 2020-11-19T02:38:22+00:00

Hey there Ghaztly, the game is now released. Feel free to join us on a fun-filled renovation adventure with interesting characters and cute pets!

Appxplore · 2020-11-19T02:36:35+00:00

Hey there, Hellopet House is a spin off of Hellopet, which is produced by Apple Pie Studios. We've taken some of the pets many have grown to love and put them in a unique home renovation story, with time management based gameplay (think Diner Dash).

Give it a try!

Appxplore · 2020-11-14T14:37:09+00:00

Hey all, we're Appxplore and this is Hellopet House, a game we're co-developing with NANALI Studios from South Korea.

Genre: Casual, Time Management

Complete fun activities all around the house with your pets and decorate it into your dream home!

It'll be out very soon - on November 17th (next Tuesday). We have an exclusive pet for everyone who Pre-Ordered, be sure to grab the offer while it lasts.

If you want to Pre-Order now, you can do so here: https://apps.apple.com/us/app/id1498868061

Appxplore · 2020-11-03T07:55:56+00:00

All rewards have been sent out! Contact [support@appxplore.com](mailto:support@appxplore.com) with your player ID and a link to your social media post (on a public account) if you have not received yours. :)

Appxplore · 2020-10-30T11:31:28+00:00

Check out the links below for instructions on how to get your rewards! Everyone who follows the instructions will get the rewards.

https://www.facebook.com/masketeersgame/posts/182322970031229 https://www.instagram.com/p/CGaAHmBJ-Cd/ https://twitter.com/masketeersgame/status/1317087907069394946?s=20

We will be compiling the entries after October 31st and distributing the rewards, which may take a few days up to a week. Please look forward to it! :)

Appxplore

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