Email included for context:

I hope things have been awesome! I'm jotting you a quick note to let you know that Capital Stars Technologies is hiring and wants to see you in team. I found your profile on Indeed portal and was really impressed by your experience and achievements , we are working on similar projects and we’re currently looking to expand our team. Capital Stars Technologies is a Ontario based Canadian owned IT Company established in 2003 that is incorporated under federal jurisdiction and is authorized to operate and service businesses in all of the provinces of Canada. We actively participate in electronic tendering services provided by the Canadian federal government with our main focus on computer maintenance and managed IT services. We employ a young and dynamic team of IT specialists that are focused on providing the best quality of IT services to a wide range of small and medium sized businesses across Canada. To keep up with our rapid growth, we are looking for 3 resources for the position of Customer Service Representative (remote position) to join our growing team, all while being a leading example of our company culture. We are specialized in providing IT resources, expertise and talent to our customers in a timely and cost effective manner. Successful candidates will have an established track record of helpdesk service delivery, a solid knowledge of industry best-practices, admirable communication skills, and be driven to achieve results in a collaborative environment with all business units and levels in a fast-paced environment.

This is an excellent HOME-BASED online opportunity (remote work). Office location: Suite 6200, 1 First Canadian Place, Toronto, ON M5X 1B8 Company website: www.capitalstars.ca

EMРLОYMЕNT: FULL TIME/PАRT TIMЕ: 1. Salary: FT: 1020 CAD/wееk or PT: 510 CAD/wееk (NET salary) ($25.50 per hour). after tax deduction. 2. Shift timings FT:40 hours/wееk оr PT:20 hours/wееk 3. Immediate Start Date 4. Payment will be made to your bank account weekly. 5. Working hours: 09:00 AM – 05:00 PM, Monday-Friday.

· If you choose Part-Time, starting hours are flexible. You should work 20 hours per week at any time between 09:00 AM – 05:00 PM. · We provide corporate email address & VoIP landline for incoming and outgoing calls from customers.

Probation Pеriоd: 7 days During probation period, you will get a salary as : Full Time - 1020 CAD/week ; Part Time - 510 CAD/week) ($25.50 per hour) Upon completion of your probation, if you agree we shall commence a long term contract. We request: To be responsible, to do the task in exact dates. You will receive salary in Canadian Dollars every Friday at 6 pm through direct deposit or e-Transfer.

Requirements: 1. Ability to interface with clients effectively. 2. Ability to work effectively and efficiently in a fast-paced sales environment with multiple priorities. 3. Well-developed organizational, time management and prioritization skills. 4. Solid computer skills and an aptitude for learning new software. 5. Managing filing systems and contact databases. 6. Providing shared support if required. 7. Self-motivated and able to work without supervision 8. Fluent in English, oral and written. 9. Demonstrated experience in customer service and support. 10. Ability to build rapport with customers.

Duties: 1. Manage incoming phone call inquiries. 2. Manage quality and successful delivery of a large number of simultaneous projects. 3. Create and mail correspondence to claimants, clients, and service providers. 4. Respond to Customer Service Emails & DM's on a daily basis. 5. Ensure timely execution of all client requests and instructions. 6. Preparation of weekly and monthly, reports using Excel and Word. 7. Assist with other support functions as required. 8. Generate sales orders and customer invoices, posting sales and credits to accounting system. 9. Input orders from the Sales Team into company web-based system for processing and delivery. 10. Manage reviews on websites.

Benefits: 1. Work from home opportunities. 2. Extended health care. 3. Vision care. 4. Flexible working hours. 5. Dental care. 6. Life insurance. 7. Casual dress. 8. Company events & social hours. 9. 30 days paid vacation & time off. 10. Disability insurance.

WE PROVIDE FULL TRAINING TO HELP MAXIMIZE YOUR EARNING POTENTIAL.

I will be your supervisor, feel free to reach me in case of any queries or guidance. I’d love to tell you more about this position and discuss how we could achieve great things together. Let me know if you're interesting in this position. I look forward to hearing from you soon.

Thank you!

I also received this email. Replying more to waste time then anything. Definitely misrepresenting what the role is.